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Shopping & Fashion

Grabr

100 reviews

4.3100 reviews
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About Grabr

Data updated
Website
grabr.io
Category
Shopping & Fashion
Location
United States · San Francisco
Status
Unclaimed
Last 12 months
20 reviews
Replies to negative
50% (8/16)
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Is Grabr legit?

Grabr (grabr.io) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 50% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

B
Bruno Fontes · 2 reviews · Experienced 2024-05-28 ·

Works very well.

Reply from Grabr2024-06-04

Thanks Bruno!

M
Maria Pagano · 2 reviews · Experienced 2024-05-24 ·

Highly recommend it!

Seamless experience, everything worked perfectly, reliable service! 😃

Reply from Grabr2024-06-04

Amazing to hear Maria!

R
Roshan Dahisaria · 2 reviews · Experienced 2024-05-22 ·

Genuine service and smooth transaction

Reply from Grabr2024-06-04

Thanks Roshan ;)

b
brazmcfly · 1 review · Experienced 2024-05-22 ·

They are not forwarding the funds to the travelers

As already reported by others, they are not paying travelers back and they are not responding to queries at the help center! We are purchasing items and paying with our Money, delivering the items and they are taking our Money. This will go to Court since they are unresponsive.

Reply from Grabr2024-06-04

We sincerely apologize for the payment delays. An issue with our processor caused temporary hold-ups, but this has now been resolved. All affected travelers have been contacted and paid. If you still require assistance, please reach out to our support team.

V
Vitor Elias · 1 review · Experienced 2024-05-13 ·

Great experience

Great app experience and overall as well. Grabr actually works, got an expensive item (notebook)

J
Julio Cesar Panderi · 1 review · Experienced 2024-05-09 ·

Big delay and many cancelations

Many travelers said that they receive the offer confirmation, after they were returning or too late

Reply from Grabr2024-06-04

We sincerely apologize for the payment delays. An issue with our processor caused temporary hold-ups, but this has now been resolved. All affected travelers have been contacted and paid. If you still require assistance, please reach out to our support team.

C
Cristian · 1 review · Experienced 2024-05-12 ·

Great!!

Great!!, excellent time!!

Reply from Grabr2024-06-04

Thanks for sharing Cristian ;)

D
Daniel Pamboukian · 1 review · Experienced 2024-05-09 ·

Brazil charges too much tax on foreign…

Brazil charges too much tax on foreign products. Grabr helps paying much cheaper and you can even pay in installments without interest using payment method "mercado pago"

V
Vasilii Parkhomenko · 5 reviews · Experienced 2024-05-01 ·

Act like scammers

I created a delivery order for a PS 5 and paid $967.63 when the PS 5 was only $649. Of these also, $190 is the traveler's reward, $78 is the Grabr commission. The traveler accepted the order for execution on April 23, 2024 and marked it as “Purchased” on April 26, 2024. My order #5250555 was due for delivery on May 2, 2024. As it turned out later, the goods were not actually purchased, but only ordered with delivery. This came to light on May 1, 2024, and the traveler informed me that the item would not be delivered because it had not been delivered to him. I asked him to cancel the order so another traveler could fill it. They refused and told me that the goods had already been purchased and would be delivered in about a month. I replied that I don’t need it in a month, I need the goods this month. I asked customer service to cancel the order because the delivery was not completed on time. They refused and told me that the goods would be delivered on the traveler’s next trip. They don’t care about that I need it on this month. I, the buyer of this service, am not protected in any way from failure to fulfill obligations under our agreement by traveler. I was deceived by a traveler when he set the status to "Purchased" even though he didn't have my item. Now your service is deceiving me - because it turns out that the delivery date may shift by a month, regardless of my needs and our agreement. Also, your service, offering me to wait an indefinite amount of time before the goods are delivered, did not even offer to remove the traveler’s reward and its commission for my inconvenience - how is that even possible? I must pay both the traveler's reward and the commission for your failure to fulfill the contract and failure to meet delivery deadlines (!). UPDATE on May 10, 2024 With great difficulty, I managed to get my unfulfilled order closed. Then they offered me to return my money either to their internal wallet or to my card from which I transferred the money to them. And, without waiting for my decision, they returned my money to my internal wallet (!!!). I requested a refund to my card and was offered 3 options, but no option to return to my card (!!!!). I demanded that the money be returned to my card because the other options were unacceptable to me. I believe that these are scammers, they are deliberately stalling for time and offering obviously unacceptable return options so that they keep my money.

Reply from Grabr2024-06-04

Hey Vasili, sorry to know this happened. Unfortunately as we need to mediate between shoppers and travelers the resolution may take a little longer sometimes, but our shoppers are very important for us, everyone will receive the assistance needed. Glad to see that this was finally refunded. Do not hesitate to reach out if further assistance is needed.

P
Peter Carrasco · 1 review · Experienced 2024-04-23 ·

Great app to buy

Perfect communication with the traveler, altough I had an issue with the wallet funds.

Reply from Grabr2024-06-04

Thanks Peter!

C
Claudio · 1 review · Experienced 2024-03-22 ·

Good experience

Everything was as planned. Good communication, the delivery time depends on the arrival of the merchandise and the traveler.

T
Thomaz Bandeira · 1 review · Experienced 2024-04-17 ·

Excellent

Excellent, I liked this service. Is really turn around about high cost in Brazil. Recommend for all! It’s work!

C
Cruz Mujica · 1 review · Experienced 2024-04-02 ·

Everything was great!

A
Alexandre Calvão · 1 review · Experienced 2024-04-04 ·

Great platform

G
Guto · 1 review · Experienced 2024-03-26 ·

It was a great and happy experience,

It was a great experience. I was able to have what I needed in a short time and safely

F
Fabio · 1 review · Experienced 2024-03-08 ·

Just pick and grab

I worn Grabr a couple of times and a love it. easy to use, intuitive interface and very trustable. I’ve never had trouble with any travelers that I had contact.

W
William K. H · 1 review · Experienced 2024-03-08 ·

being able to buy anything…

being able to buy anything international. but on the last purchase, I had a cancellation at least 3 times, purchase taking 15 days in almost 3 months.

m
mariano mariano · 1 review · Experienced 2024-03-11 ·

Excellent option for having things bat…

Excellent option for having things bat a fairer price in a non justified high taxes and price country (Argentina)

J
Javier Sarlo · 1 review · Experienced 2024-02-28 ·

It is the alternative to buying locally

It is the alternative to buying locally. Although some travelers charge much more than suggested (up to triple or more), it is a good option. I would look for travelers to try to get closer to the value suggested by Grabr.

F
Fabio Barbanti · 1 review · Experienced 2024-02-10 ·

Great service

Great service! Received everything I order in perfect shape and within the time established.