Luke was very fast with helping me with…
Luke was very fast with helping me with my problem and also telling me a few things I didn't even know what they were. What Luke did to help fix my machine seem to fix the problem and I appreciate it!
About BAI Embroidery Machine
Data updated- Website
- bai.store
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
Do you own BAI Embroidery Machine? Claim this profile for free and start replying to reviews.
Is BAI Embroidery Machine legit?
BAI Embroidery Machine (bai.store) has a 5.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
I love my BAi embroidery machine
I’ve had a great experience so far with BAi embroidery machines. The website is easy to navigate and they make sure to give you a sales representative to answer any questions. After the sale is complete you’re added to a private group chat for additional after receiving your machine. Woody, Ren, and Corey have been such a big help in troubleshooting any issues or questions I have with my machine. They also reply very quickly which is amazing when you’re in the middle of trying to quickly fulfill order. I’m excited to see the full potential BAi will offer me!
Very quick responses to support related…
Very quick responses to support related issues. Luke Ren was able to quickly diagnose and send me a detailed video on how to fix the issue. Got me back up and running within 10 mins. Thoroughly enjoy working with this company.
BAi Embroidery Machines and Customer Service are Top Notch
I am so pleased with my purchase from BAi. The customer service and support far exceed any other service that I have experienced. Ren has answered each question quickly and professionally even with the time difference. He is very knowledgeable and willing to help. Because of the support that I have received, I know that I made the right choice by purchasing the BAi embroidery machine.
I've never done embroidery before
I've never done embroidery before, so in researching machines ,BAi had the highest rating, so that's what I bought, and I've never regretted my decision, the machine is a workhorse, but the best part of the whole process is the support the tech teams give you. They go above and beyond to keep you stitching. Everything about them is 5 star
Luke is amazing
Luke is amazing! I love how he responds to my messages right away and helps me solve any issues with my machine.
Bai Sales and Service is 💯💯💯
From sales to service to just general troubleshooting and overall customer service, Bai is the BEST, 100% of the time! 💯💯💯 ✨ If you've been considering a Bai machine, don't wait!
Bai has such an amazing tech team that…
Bai has such an amazing tech team that are always willing to help you with your issue! I highly recommend them!
I recently purchased a new BAI Mirror…
I recently purchased a new BAI Mirror embroidery machine, and I couldn’t be happier with my decision! From the beginning, the entire process was smooth and easy. I chose to pick up my machine from the Houston warehouse, and everything was organized, straightforward, and hassle-free. The pickup experience was much easier than I expected. One of the things that has impressed me the most is the customer support. Luke and Corey have been absolutely amazing in helping me learn and navigate my new machine. As a new owner, I’ve had plenty of questions, and they have always been quick to respond and willing to help. Even with the time difference, their response time has been incredibly fast. It’s reassuring to know that support is just a message away whenever I need assistance. Their patience, knowledge, and dedication to customer success have made the learning process so much easier and less intimidating. The machine itself has been fantastic, but the outstanding support from Luke and Corey is what truly sets BAI apart. If you’re considering purchasing a BAI embroidery machine, I highly recommend it. The quality of the machine combined with the excellent customer service makes it a great investment. Thank you, Luke and Corey, for all your help and support!
Highly Recommend
I'm new to embroidery. Two months ago, I went to the Bai warehouse in Atlanta to pick up my machine and received hands-on training. Steven was the trainer and was very thorough. He did an amazing job showing me how to use everything and how to maintenance my machine. I watched all of the YouTube videos provided by my sales rep, Erica. I've only had one minor issue when setting up. When Steven wasn't able to assist, he got Luke to step right in. After that I hit the ground running. No issues whatsoever. I haven’t needed support as everything has gone smoothly. The reps in the FB groups are very supportive with helping people with issues. Majority of question and problems I see in the groups are user error. I'm very happy with my purchase. Thought for a second I’m new to embroidery. Two months ago, I went to the BAI warehouse in Atlanta to pick up my machine and received hands-on training. Steven was the trainer, and he was very thorough. He did an amazing job showing me how to use everything and how to maintain my machine. I watched all of the YouTube videos provided by my sales rep, Erica. I’ve only had one minor issue during setup. When Steven wasn’t able to assist, he had Luke step right in to help. After that, I hit the ground running with no issues whatsoever. I haven’t needed additional support because everything has gone smoothly. The reps in the Facebook groups are very supportive and helpful when people have questions or issues. The majority of the questions and problems I see in the groups appear to be due to user error. Overall, I’m very happy with my purchase.
Great machine & their customer service…
Great machine & their customer service is always so helpful when i can’t figure something out or i run into a problem with my machine.
Amazing machine for its quality, price and support
My husband I were interested in an embroidery machine to add onto our business InfiniteVIII Design (co2 laser/uv laser, and uv dtf) and wanted something with high quality, affordability and support especially for beginners. We had our first look when we visited the expo in Long Beach CA. It didn’t take much convincing when we spoke to the staff and decided to purchase the Bai vision embroidery machine. The staff seemed very knowledgeable and the sample live embroidery that they were making/showing looked of high quality. After receiving our machine which was packed amazingly…(we even saved the box and repurposed it as a work table) we watched bai tutorial on YouTube for unboxing, assembling, and trouble shooting(great source). We also joined the Bai Facebook group for support and even had Bai representative name Luke Ren giving us continuous support through our journey as beginners. Overall I would recommend Bai embroidery machine for its quality, pricing, and support.
Outstanding Support
Since purchasing my new BAI embroidery machine, Ren has been absolutely invaluable. He has helped me work through countless user errors and learning curves with patience, professionalism, and expertise. What I appreciate most is how quickly and efficiently he responds while explaining things in a way that is easy to follow and understand. As someone still learning the machine, having support that is both knowledgeable and approachable has made a huge difference in my confidence and success. Thanks to Ren's guidance, I've been able to achieve the results I need without feeling overwhelmed. His dedication to customer support truly stands out, and I couldn't be more grateful for all of his help. Highly recommend both BAI and Ren's support team!
I went to the Bai warehouse in Atlanta…
I went to the Bai warehouse in Atlanta Georgia to get hands on training. Corey was the trainer and he did an amazing job showing me how to use everything and how to maintenance my machine. I feel much more confident now. I have begun embroidering and things are working great! Thanks Corey! The customer service is above par!
Bai support team is AMAZING
Bai support team is AMAZING! After searching the Facebook group for answers. I did anything to help me with my problem so I reached out to them. And Woody responded to me and immediately and had Luke contact me to help me with my error. Within no time Luke had my problem resolved. I had no down time, they got me back up and running asap and is amazing. I'm blow away at the Bai team's customer service! I'm so happy I chose the Bai embroidery machine. I 100% recommend them to anyone in need of a embroidery machine.
Best Engineers Ever
Luke Ren helped me out when I was panicked and freaking out and he got me back up and running via videos/messaging. He worked one on one with me for over an hour and was so kind. THANK YOU!!!
Good Machine and Great Service!
I'm a new BAi embroidery machine owner and have had to reach out for support several times since my purchase in December. Most, if not all, of my issues are new user related and have nothing to do with the machine. Even so support has been quick to respond (note that they are in China so their schedule is a little different than my typical one here in the US). They have helped me solve all of my issues quickly and completely. I am delighted with both the machine and the continued support I've received.
Truly a professional team to work with
Truly a professional team to work with. Always responsive and always willing to assist.
I'm new to the world of embroidery
I'm new to the world of embroidery. I chose the BAI MIRROR without any prior experience. Thanks to this great support, I haven't regretted it. Thank you so much for your help!
Customer support is A1
Customer support is A1. They make sure that if you're having a problem with your machine, they are doing everything to solve that problem. Great customer service.