Bai techs are the best
Bai techs are the best. You guys replied to my request in a VERY timely manner and helped me solve the problem. Thank you Cory in Atlanta.
About BAI Embroidery Machine
Data updated- Website
- bai.store
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
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Is BAI Embroidery Machine legit?
BAI Embroidery Machine (bai.store) has a 5.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
After struggling all day
After struggling all day, trying to get a new pocket hoop perimeter set for my Bay vision and talking with several people REN is the perfect person five minutes and I’m sewing
Responsive to help questions and I was…
Responsive to help questions and I was up and running my new machine hours after it was set up. Very happy with my machine and support.
Great machine!
Bought a Bai Mirror with no prior embroidery experience. It was up and running in no time and I haven’t looked back since. I just recently added a second Bai to my shop as the first machine has been such a solid piece of equipment.
Love our Bai embroidery machine
I picked up a Bai embroidery machine 2025, and I’ve been using it practically every single day since—because it’s that good. Their support team has been incredible from the very start, guiding me through setup, answering every question, and even jumping in to troubleshoot the tiniest issues. The machine itself is an absolute powerhouse, built to last with just a bit of regular care. I genuinely love this thing.
anytime I need assistance
anytime I need assistance, Luke always is there, great people. I recommend BAI embroidery machine to anyone have the idea.
Absolutely wonderful!!
I am extremely grateful for his…
I am extremely grateful for his professionalism and help with repairing my BAI embroidery machine. He was patient with all my questions and ensured I was good to go before disconnecting. Thank you so much!!!!
I can’t thank Luke enough
I can’t thank Luke enough, for how much he has helped. Immense support with videos.
Just bought my second machine!
Started my embroidery business one year ago and just bought my second machine. The machines have both been dependable and easy to learn even as a beginner. Bai support (Luke) had always been helpful and quick to answer any questions I’ve had!
Love my machine
Love my machine! Everyone has been extremely helpful. I’ve had my machine almost a year. The technicians still are helping me if a problem occurs. Just love this machine and the people who support this product.
Respond quickly with help and the…
Respond quickly with help and the machine is very user-friendly!
I love my BAI!!
I love my BAI! I have been using it for anlmost two years now. Anytime I have run into an issue or misunderstood directions the engineering team has been extremely helpful. They have helped walk me through issues and made sure that I completely understood how to fix them. I would highly recommend the BAI, and their team.
ren was quick to help
Ten was quick to help. It wasn’t a perfect fix, but I only lost 1 design on my hoop of 21, and didn’t lose 6 hours of embroidery work. Acceptable loss. Thank you Ren.
I have two Bai mirrors and I love them
I have two Bai mirrors and I love them! I was experienced at using a multi needle machine but I still had to learn the ins and outs of this machine. Everything I needed was just a message away or I found it on You Tube. Never have had a problem.
Excellent support and machine
The technical and sales support teams at Bai are highly capable and responsive. Chatting through WhatsApp has been very effective. And I am blown away by how flawlessly the Vision runs!
I purchased my Bai about 2 months ago.
I purchased my Bai about 2 months ago. The techs have answered my questions and trust me, I have had numerous questions. They walked me through some troubleshooting issues.
I purchased my BAi Mirror in April of…
I purchased my BAi Mirror in April of 2026. I have had a great success with this machine. It is now July 2026 and I ordered my second one today. I appreciate the BAi team for their assistance with any questions I have had. Customer service great!
Purchase was made easy with help from…
Purchase was made easy with help from sales rep. Customer service has been great beyond time conflicts. Very helpful in resolving issues and assisting with learning process. Would recommend to new customers.
Thank You for Resolving
I had an issue because my package was lost during shipping, but BAI’s support team resolved it quickly. They immediately sent me a replacement bobbin and provided me with a new DHL tracking number. Thank you for your excellent support!