Had what I needed and shipped in timely…
Had what I needed and shipped in timely manner
About Bambu Lab
Data updated- Website
- bambulab.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 965 reviews
- Replies to negative
- 97% (360/370)
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About this business
Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Written by the business, not verified by us.Is Bambu Lab legit?
Bambu Lab (bambulab.com) has a 3.1 out of 5 rating on OK.one, based on 965 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Auto-generated from all reviews of this business. For reference only.What people say
My experience would be 5 star if I…
My experience would be 5 star if I could figure out how to stop the Filament Grouping popup from covering the majority of Slicing Results. It just won't move and I'm not computer savvy enough to go into some deep dive to get rid of it. Other than that, it's a good product.
Not much to say
Not much to say - order, payment, delivery and finally the usage was perfect
The products are top notch
The company is great. The products are as good as any I've used. My only comment is that it would be nice if we were given an option for faster delivery at a cost increase. Some of the items I purchased, I didn't realize other parts that I needed. Then I had to wait for the initial arrival, find out my error, then order the needed accessory and wait again for that to arrive. I think most customers would be willing to pay for faster shipping. I know I would love that option.
Fast delivery and lots of delivery…
Fast delivery and lots of delivery information
My order was complete
My order was complete, accurate and on time. My only complaint is that packing is not good. The box was damaged and not taped well. Which luckily all of the contents were present, but could easily fall out.
Really good quality but slow
Very poor delivery by DPD
This is purely down to the delivery. DPD didn't ring the doorbell, didn't follow delivery instructions, left the parcel outside the front door in full view of the road compromising the security of the property with a note on the parcel saying left in a safe place. The safe place instructions were ignored. If companies using DPD don't address delivery standards this will continue. If I had known you use them I would have gone elsewhere as this always happens with them.
Reply from Bambu Lab2026-09-29
We recognize that this delivery experience was not what you expected. We’ve noted your feedback regarding the delivery service and will take it into account when reviewing our logistics arrangements. We appreciate you taking the time to share your experience.
Poor shipping experience
Unfortunately after 15 days our H2D printer still hasn’t arrived and little information has been provided on shipping details. Although we have been in contact with the team about our order, the overall experience has been disappointing. Half of our order arrived fine within a few days but with no sign of our printer, we are currently out of pocket having taken our old printer offline.
Reply from Bambu Lab2026-09-30
We understand your concerns about this delivery experience and sincerely apologize for the inconvenience caused. We have located your support ticket, and our team will continue following up with you through the existing ticket. We have also noted your feedback and are continuously reviewing our delivery network and service arrangements to provide a more reliable experience.
They Delivered broken Product and we…
They Delivered broken Product and we asked for replacement. We are waiting for 2 weeks since then and although I said it was birthday present nothing has changed. Service is slowest I have ever seen
Reply from Bambu Lab2026-09-30
We understand that this experience has fallen short of your expectations, and we sincerely apologize for the inconvenience caused. We have located your support ticket, and the relevant team will continue following up with you through the existing case. We have also noted your comments regarding the handling process for further review and improvement.
I emailed Bambu Lab about receiving the…
I emailed Bambu Lab about receiving the wrong color filament, but I never heard back from them.
Reply from Bambu Lab2026-09-30
We note your experience regarding the communication gap surrounding the filament color issue. We have recorded this feedback to continuously improve our support response workflow. If you need further assistance with your order, please feel free to reach out via our live chat channel. https://support.bambulab.com/liveChat
Unhelpful.
Reply from Bambu Lab2026-09-30
We’re sorry to learn that your experience did not meet expectations. We have located your support ticket and our team will continue following up with you directly through that channel to assist further.
Too often items are out of stock.
Reply from Bambu Lab2026-09-30
We recognize that product availability has not met your expectations. We’ve noted your comments regarding stock levels and will take them into consideration when reviewing our supply and purchasing experience. We appreciate you sharing your perspective with us.
Poor Communication and Website Design
I'm not sure why it took two months to let me know that you couldn't accept POs when you literally have a PO section on your website. The way of contacting you is so convoluted and when I did, instead of letting me know that you don't accept POs, you just kept saying that you'll ask the appropriate team - and I raised this ticket a few times.
Reply from Bambu Lab2026-09-30
We understand that your experience has not met your expectations, and we sincerely apologize. We have noted your feedback and will further review the relevant information and communication processes to improve our services. If you need further assistance, you can reach our support team via live chat: https://support.bambulab.com/liveChat
I'm still waiting for delivery
I'm still waiting for delivery. Ordered 9 days ago, shipped 8 days ago. Probably not your fault but that's the experience.
Reply from Bambu Lab2026-09-30
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced. To help us look into the case and provide you with the necessary assistance, please create a general support ticket using the link below: https://bambulab.com/en/my/support/general-inquiry
The .2mm nozzle I ordered clogged the…
The .2mm nozzle I ordered clogged the first time I used it on a brand new X2D printer. Upon a few cold pull attempts, I found a small shard of metal blocking the tip. Everything else was great, but the quality control soured my experience.
Reply from Bambu Lab2026-09-30
Thank you for sharing your honest feedback with us. We sincerely apologize for the inconvenience you have experienced. Given the situation you described, we recommend opening a support ticket so our technical team can review the issue and assist you with suitable solutions. Here is the link to open a technical ticket: https://bambulab.com/en/my/support/tickets/create?from=1 Your feedback has been noted and will be shared with the relevant teams for further review and improvement.
I needed some questions to be answered…
I needed some questions to be answered by support. The details i needed to provide was exeessive to the point that i just gave. eg serial number ... why would i need to tell you the datw of experience? hardware are not chaging daily and i can not see any support person to blaim as no human is there anyway to ask.
Reply from Bambu Lab2026-09-30
We understand the inconvenience this process has caused. We are indeed real support agents, and we are always here to help. Asking for information such as the serial number and date allows us to investigate and resolve issues more efficiently, saving you from repetitive follow-ups. We’ve noted your feedback to improve our services. Thank you for your understanding and support.
Customer service not great no one to…
Customer service not great no one to help
Reply from Bambu Lab2026-09-30
We’re sorry that your support experience did not meet expectations. We’ve noted your comments and will review the support process to help improve the experience. If you need further assistance, you can submit a support ticket here: https://bambulab.com/en/my/support/general-inquiry
The product requires too much assembly…
The product requires too much assembly after purchase. Software updates while in LAN Only mode should be possible from the attached PC, not requiring a USB transfer.
Reply from Bambu Lab2026-09-30
We appreciate you taking the time to share your detailed feedback. We’ve noted your comments regarding the assembly process and software update options in LAN Only mode, and will take them into consideration for future product and documentation improvements. Thank you for helping us identify areas where the user experience can be improved.
Good quality overall, less efficiency for deliveries
3 different deliveries at different schedule and days for a rather small order. Cherry on the cake: a spool opened while printing... What a waste! Otherwise, good quality.
Reply from Bambu Lab2026-09-30
We recognize your perspective regarding the fragmented deliveries and the filament spool issue. We have noted your feedback for our internal review to help us optimize our future logistics and packaging processes. We appreciate your perspective to help us evolve, and we are glad to note that the overall product quality met your expectations. If you would like any further assistance, please feel free to reach out to our team through our support channel. https://bambulab.com/en/my/support/tickets/create?from=1