BatchLeads (batchleads.io) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 62% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-08-11.
I wish I could rate Batch Leads a zero. I signed up for the 7-day free trial and was paid for a full year. When I realized the platform was not user-friendly, I called three days later to cancel; still within the trial period and was told I couldn’t cancel and would have to switch to month to month, pay for a month, even though I wasn’t using their service and then cancel.
I never signed a contract, yet they refused to cancel before the trial ended. The whole experience felt very unethical and misleading business practices. I would strongly recommend anyone considering this platform to read the fine print and proceed with caution. I'm filing a dispute with my bank because this is just wrong on every level. To be clear, I signed up utilizing the seven day trail period but lets say I didn't you still offer this service so why not honor it especially when you see the platform was not used.
Reply from BatchLeads2025-10-16
Hi Terez,
We appreciate your feedback and the opportunity to clarify your concern. After reviewing your account, we confirmed that you did not sign up for a 7-day trial but for an annual plan directly. Our refund policy allows refunds within 3 days only if there has been no account usage. In your case, usage was recorded during that period.
As a consideration, our team offered to downgrade your subscription to a monthly plan and refund the difference, but this option was declined. Despite being outside of policy, we proceeded with a full refund, which was processed and confirmed on October 15, 2025.
We strive to handle all concerns fairly and transparently, and we appreciate your understanding. If you have further questions, our support team remains available to assist you.
BatchLeads
Customer Success Team
Thank you for your feedback! We’re glad to hear you’re enjoying the features BatchLeads offers. We appreciate your input and are always open to feedback and suggestions to help us improve.
Feel free to email us at [email protected] with any ideas or recommendations — we’d love to hear from you!
BatchLeads
Customer Success Team
Ms Lady was very helpful and very patient with me and got everything fixed for me.
Reply from BatchLeads2025-10-08
We truly appreciate your kind words! It means a lot to our team to know you’re having a great experience with BatchLeads. Thank you for sharing your feedback!
BatchLeads
Customer Success Team
Benjo was very helpful. I rate their customer service a 10!
Reply from BatchLeads2025-10-07
Thanks so much for the awesome review, Candance! 🙌 We love hearing that we hit the mark for you—it keeps us motivated to keep delivering our best.
BatchLeads
Customer Success Team
N
Nick Baker · 5 reviews · Experienced 2025-10-06 ·
★★★★★
Robust system with great customer…
Robust system with great customer service
Reply from BatchLeads2025-10-06
We’re delighted to hear your positive feedback! Thank you for taking the time to share your experience with us and the BatchLeads community.
BatchLeads
Customer Success Team
J
Jared · 1 review · Experienced 2025-10-06 ·
★★★★★
Benjo answered my question and solved…
Benjo answered my question and solved my problem simply and effectively. Great job Benjo.
Reply from BatchLeads2025-10-06
We’re delighted to hear your positive feedback! Thank you for taking the time to share your experience with us and the BatchLeads community.
BatchLeads
Customer Success Team
J
Joaquin · 1 review · Experienced 2025-09-18 ·
★★★★★
Support is great
Had an issue with one of the features and contacted support, I had Diane help me get back on business.
Reply from BatchLeads2025-09-18
We’re delighted to hear your positive feedback! Thank you for taking the time to share your experience with us and the BatchLeads community.
BatchLeads
Customer Success Team
A
Andrea Quinn · 3 reviews · Experienced 2025-09-12 ·
★★★★★
Billing discount
Ben was able to resolve the issue I had quickly and efficiently
Reply from BatchLeads2025-09-12
We’re delighted to hear your positive feedback! Thank you for taking the time to share your experience with us and the BatchLeads community.
BatchLeads
Customer Success Team
C
Chaney L · 1 review · Experienced 2025-09-12 ·
★★★★★
Great Support
Benjo, was really great at handling my inquiry. They knew exactly what I was needed based on my explanation and handled it smoothly. Thank you
Reply from BatchLeads2025-09-12
Thanks so much for the awesome review, Chaney! 🙌 We love hearing that we hit the mark for you—it keeps us motivated to keep delivering our best.
BatchLeads
Customer Success Team
J
Jim Danna · 1 review · Experienced 2025-09-08 ·
★★★★★
Great customer service.
Reply from BatchLeads2025-09-08
Thanks for the awesome review Jim! At BatchLeads we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Thanks again!
BatchLeads
Customer Success Team
Our team at BatchLeads is thrilled to hear your positive feedback. Thank you for sharing your experience with us and our community!
BatchLeads
Customer Success Team
Our team at BatchLeads is thrilled to hear your positive feedback. Thank you for sharing your experience with us and our community!
BatchLeads
Customer Success Team
E
ERAN ZAHIR · 2 reviews · Experienced 2025-09-02 ·
★★★★★
Sofia was great
Sofia was great!
Very helpful
Reply from BatchLeads2025-09-02
Our team at BatchLeads is thrilled to hear your positive feedback. Thank you for sharing your experience with us and our community!
BatchLeads
Customer Success Team
Our team at BatchLeads is thrilled to hear your positive feedback. Thank you for sharing your experience with us and our community!
BatchLeads
Customer Success Team
Been with them over a year. They went to Ai customer service a ways back. Downhill ever since. SUPER long wait even for Ai. Could be WAY better. Some nice features, but trying to fit a square peg into a round hole. Wish they'd honor suggestions for areas to improve in.
Reply from BatchLeads2025-08-27
Hi Jeffrey,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience. While our bot is meant to prescreen questions and provide quick answers, customers always have the option to connect with a live agent and we’re actively working to make that transition faster and smoother.
Your suggestions are extremely valuable, and We'll be sharing them with our product and support teams as we continue to improve. Honest feedback like yours helps us focus on the areas that matter most to our customers.
Thank you again for your loyalty, we truly appreciate you.
BatchLeads
Customer Success Team
C
Carmel · 3 reviews · Experienced 2025-08-22 ·
★★★★★
Amazing software, don’t know I survived this long without it
I love Batchleads. It is worth a try; you will not regret it for your real estate needs. Looking up properties is a breeze. Customer support(Benz) is top-notch.
Reply from BatchLeads2025-08-22
hanks for the awesome review, Carmel! At BatchLeads we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Thanks again!
BatchLeads
Customer Success Team
J
Jonathan Gallup · 1 review · Experienced 2025-08-11 ·
★★★★★
Customer service is great!
Zeeshan was a tremendous help in getting our CRM integrated with Batch Leads.
Reply from BatchLeads2025-08-11
Hi Jonathan,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that Zeeshan was able to assist you in getting your CRM integrated with BatchLeads. We’ll be sure to share your feedback with him, it will mean a lot.
We’re always striving for that 5-star experience, so if there’s anything we could have done to make your experience even better, we’d love to hear your thoughts. Your feedback helps us continue to improve.
Thanks again for choosing BatchLeads, we look forward to working with you again!
BatchLeads
Customer Success Team
D
Drew M. · 1 review · Experienced 2025-08-04 ·
★★★★★
Ralph really knows his stuff
Ralph really knows his stuff! Took care of my issue after reaching it! He is an asset to the company
Drew M
Reply from BatchLeads2025-08-04
Thank you so much for the kind words, Drew!
We truly appreciate you taking the time to share your experience with us. We couldn't agree more—Raph is a real gem, and we're lucky to have him on our team. We're just as fortunate to have amazing customers like you.
Looking forward to continuing our work together!
Warm regards,
BatchLeads
Customer Success Team
I
Isaac P · 1 review · Experienced 2025-07-31 ·
★★★★★
Exceptional billing support
I had very good customer support when it came to billing. I trust this company and will likely use them again.
Reply from BatchLeads2025-07-31
Hey Isaac, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Thanks again,
BatchLeads
Customer Success Team
hello everyone, i write this review to say thank you to sophia for the support and help she provided to me. as i am new to this app she was patient with me
thank you sophia
Reply from BatchLeads2025-07-22
Our team at BatchLeads is thrilled to hear your positive feedback. Thank you for sharing your experience with us and our community!
BatchLeads
Customer Success Team
