BatchLeads

Hi Julie, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration this situation has caused, and we understand how upsetting it can be to feel charged for a service you believed was no longer active. Upon review, we found that the account associated with your email remained active as we had not received a cancellation request prior to your recent message. As outlined in our subscription terms, memberships continue until a cancellation is submitted by the user. While we understand you were no longer using the service, inactivity alone does not trigger a cancellation on our system. We want to assure you that as soon as we received your request, we processed the cancellation immediately. Your account has now been closed to prevent any further charges. If you have any additional information regarding a prior attempt to cancel, please don’t hesitate to share it with us, we’re more than willing to look into it further. We truly appreciate your past membership and hope to have the opportunity to serve you again in the future under better circumstances. Sincerely, BatchLeads
 Customer Success Team

Hey William, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Thanks again, BatchLeads
 Customer Success Team

Hey Becky, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Thanks again, BatchLeads
Customer Success Team

Our team at BatchLeads is thrilled to hear your positive feedback. Thank you for sharing your experience with us and our community! BatchLeads Customer Success Team

Thanks for the awesome review! At BatchLeads we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. 

 Thanks again! 
 BatchLeads Customer Success Team

Hi Mervet, Thank you for sharing your feedback with us. We sincerely apologize for the frustrations and inconveniences you've encountered over the past year. We understand the importance of a reliable service experience and regret any issues that have disrupted your use of our platform. Upon reviewing your recent concerns: 1. Website Issues: We currently have no record of any widespread issues within our system. While there may occasionally be isolated cases, these are typically investigated and resolved promptly by our team to minimize any disruption. 2. Refund for Direct Mail Campaign: We are glad to inform you that the wallet balance spent on your direct mail campaign has been promptly refunded. We understand the critical nature of campaign success and apologize for any delays this may have caused. 3. Billing Concerns: Regarding the duplicate monthly charge, we have thoroughly reviewed your subscription history and did not find evidence of a duplicate charge. However, we recognize your dissatisfaction with our refund policy. While subscriptions and in-app purchases are generally non-refundable as per our terms of service, we strive to resolve discrepancies fairly. If there has been an error on our end, please provide us with further details so we can investigate further. Moving forward, we are committed to improving our service delivery and customer support experience. Your feedback is invaluable in helping us address shortcomings and enhance our services. If you have any additional concerns or if there's anything else we can assist you with, please do not hesitate to reach out to our support team during our operating hours, Monday to Friday from 6 am to 6 pm MST. We are here to ensure your experience with us meets your expectations. Thank you for your understanding and patience as we work to regain your trust. Best regards, BatchLeads Customer Success Team

Hello! We appreciate your feedback and are sorry to hear that you were not satisfied with your experience using BatchLeads. Our goal is always to provide reliable data and a smooth platform experience, and we take all customer concerns seriously. Regarding your refund request, our policy does not offer refunds, and upon reviewing your account, we see that you have actively used our platform since your last payment. Additionally, while we did not find any system issues at the time of your initial report, our team assisted you when you reached out again, and we noticed continued usage afterward. We are continuously working to improve our platform’s performance and data accuracy, and we appreciate your insights. Should you have any further concerns, feel free to reach out, we are happy to assist you. Best regards, BatchLeads Customer Support

Thanks for the awesome review, Kristen! At BatchLeads we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. 

 Thanks again! 
 BatchLeads
 Customer Success Team

Hi Paul! Thank you for your feedback. I’d like to clarify that the charge you’re referring to is a pre-authorization charge, which is required for all sign-ups. This is not an actual charge but a temporary hold that is automatically refunded within 24 hours to 5 business days, depending on your bank. We’d love to understand more about the issue you experienced so we can address it properly. Please reach out to our support team at [email protected]—we’re here to help and ensure this is resolved for you. We appreciate your feedback and hope to make things right. BatchLeads Customer Success Team

Thanks for the awesome revie, Elvis! At BatchLeads we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thanks again! 
 BatchLeads
 Customer Success Team

Thank you so much for your kind words, German. We really appreciate you taking the time out to share your experience with us — and we agree, Landree is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again, BatchLeads Customer Success Team

Hi Moustapha, Thank you for sharing your concerns about the charges on your account. We understand how important it is to have clarity and confidence in billing, and we’re here to help address your concerns. Upon reviewing your account, we noticed that the charge of $750 was for your current subscription plan. Please note that our subscriptions are billed monthly and continue automatically, regardless of usage, unless we receive a request to downgrade or cancel the plan. Unfortunately, we did not receive a downgrade or cancellation request prior to this billing cycle, which is why the charge was processed. We value your business and want to ensure a positive experience moving forward. While we cannot process a refund for this billing cycle due to the terms of the subscription, we’d be happy to assist you with adjusting your plan to better suit your needs. Please let us know how you’d like to proceed. If you have any additional questions or concerns, feel free to contact us at support@batchservice,com. We’re here to help. Thank you, BatchLeads
 Customer Success Team

Thanks for the awesome review! At BatchLeads we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. 

 Thanks again! 
 BatchLeads
 Customer Success Team

Hi Monti, thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon. Thanks again, BatchLeads
 Customer Success Team

Our team at BatchLeads is thrilled to hear your positive feedback. Thank you for sharing your experience with us and our community! BatchLeads Customer Success Team

Our team at BatchLeads is thrilled to hear your positive feedback. Thank you for sharing your experience with us and our community! BatchLeads Customer Success Team

Our team at BatchLeads is thrilled to hear your positive feedback. Thank you for sharing your experience with us and our community! BatchLeads Customer Success Team