Baudville (baudville.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 79% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
My trophy showed up with broken horns on the goat
Thank you for your feedback. We're sorry to hear your trophy arrived damaged. We have reviewed your order and are glad we were able to provide a replacement at no cost. While we're pleased we could resolve the issue, we understand the disappointment of receiving a damaged item in the first place and appreciate you bringing it to our attention.
The trophies came quickly and were exactly what I ordered. The quality is very good. We are always happy to do business with a local company that has been around for such a long time with an incredible reputation. Thank You!
We're honored to have earned your trust. Thank you for recognizing not only the quality of our products, but also the reputation and reliability we've worked hard to build over the years.
Easy to order, order arrived soon. Thank you.
We're glad everything was simple and arrived quickly. Thank you for choosing Baudville!
The plaque has some black gunk on it that we cant remove and there is a big gap on the logo where color print is missing. I reached out to customer service 5 days ago but havent heard back.
Thank you for bringing this to our attention. We're sorry to hear the plaque arrived with quality issues and that you did not receive a timely response to your inquiry. After reviewing your order, we can confirm that a replacement was sent. While we're glad we were able to resolve the issue, we understand the frustration of receiving a product that did not meet expectations. Thank you for your patience and for giving us the opportunity to make things right.
The trophy looks and feels substantial. Great design and also great secure packaging. Well done - highly recommend this company.
Thank you for the recommendation! We're pleased to hear the trophy made such a strong impression and arrived safely. Our team puts a great deal of care into both the product and the packaging, so it's rewarding to hear that it showed.
A fast turnaround is great, but getting there safely matters too. Thank you for your review!
I placed my order on Monday for a personalized award and it was delivered on Wednesday! Two days later!!!I have been ordering this award for six years now and have been pleased every single year! Great job!
Six years of trust is an incredible compliment. We're grateful to be part of your recognition program year after year, and we're glad this year's award arrived even faster than expected. Thank you for your continued support!
Great customer service and high quality product!
A great product backed by great people, that's what we're all about. Thank you for your review!
Ordered items for Employee appreciation early Feb, still hadn't received the week of Employee appreciation, I called to confirm it would be here in time and I was told my order is on hold due to one item being on back order. I asked why i wasn't notified or have the options to ship the other items so they were here in time. She said she wasn't sure, I asked for this to be done, she said she would have to refund me for the back order Item, I still didn't get these items by the date promised and when I emailed about my experience I was only sent a tracking number. I have purchased thousands of dollars worth of items from this company, customer service wasn't great this time around.
Thank you for your feedback. We're sorry to hear this experience did not reflect the level of service you've come to expect from Baudville. We understand your frustration regarding the backordered item, the lack of proactive communication, the delivery timing, and the response you received when you shared your concerns. Most importantly, we recognize that this occurred during an important employee appreciation event. A member of our Customer Service leadership team will be reaching out directly to learn more about your experience and review the matter with you. We appreciate your long-standing support and the opportunity to better understand what happened.
Quality product! Item came in fast and is a beautiful piece! Came in faster than expected as well. Nothing wrong with the item. Easy to use service as well!
There's nothing better than opening a package and finding exactly what you hoped for. We're glad the piece arrived quickly, made a great impression, and provided a smooth experience from start to finish.
Even though I didn't pay for next day shipping, my package was delivered to me the next day! It came in perfect condition, with little extra goodies inside.
Who doesn't love an unexpected surprise? We're glad your order arrived quickly, safely, and with a few extra touches along the way. Thank you for sharing your experience!
We're glad it arrived quickly and made a great first impression. Thanks for your review!
Our original award choices was on backorder until April. We chose a different award so we would have the awards in time for our awards ceremony. We were promised they would arrive by February 24th, 2026. We received the awards on March 5, 2026, nine days past our awards ceremony. Although the awards are very nice, we are very disappointed in the delivery service.
Thank you for your feedback. We're sorry the awards did not arrive in time for your ceremony, especially after you worked with our team to select an alternative product to avoid the original backorder delay. We understand your disappointment and agree that the awards should have arrived when promised. While we're glad you were pleased with the final product, we recognize that timing is just as important when it comes to recognition events. Thank you for sharing your experience and for continuing to place your trust in Baudville.
Great experience! We ordered 19 trophies and Cheyenne led us through the process with excellent communication, gave us wonderful recommendations, and she asked important questions to be sure we received our order on time. Thank you Cheyenne for your quick responses and attention to our needs. Salem Five Bank
Thank you for your thoughtful review! We'll be sure to share your kind words with Cheyenne. Guiding customers through important projects with clear communication and attention to detail is something she does exceptionally well, and we're glad she helped make the process a smooth one for your team.
Messed up my order, despite bringing to their attention 4 TIMES that something wasn't right (I never received a proof for part of my order). They assured me everything was in order 4 TIMES, but no, it wasn't and I received part of my order weeks after the event took place. Product was nice by came in boxes branded with Baudville in huge letters. Detracted from the elegance of the award & the experience.
Here is the reaply to Jason... sorry for the delay Hi JP, We’re truly sorry this was your experience, particularly after you brought concerns forward multiple times. We understand how frustrating that must have been. We are reviewing your experience to better understand why we did not meet the standards we strive to provide. If you’re willing to share more about your experience, we would appreciate the opportunity to learn from it. You can reach us at [email protected].
Updating - Baudville has gone WAY above and beyond to fix my issues. I cannot stress enough how wonderful Tedrick has been to work with, and how much his passion for his company, job, and customers shines through. To have someone who can turn me from a one-star to a five-star review is noting short of miraculous! Original: This is the second year in a row that Baudville has jeopardized our company’s awards ceremony due to poor communication, inaccurate information, and unresolved backorder issues. Unfortunately, this experience has moved us from what could have been a four- or five-star vendor to one we will never use again. I placed an online order on January 14 for two different types of awards. At the time of ordering and approving proofs online, there was no indication that any of the items were backordered. On January 21, I called customer service to check the status and was told the awards were in production and on track to ship that week. During that call, I asked whether one set of awards could be updated because I realized a name was incorrect. I fully acknowledged that I had approved the proof and accepted responsibility for the error. However, I simply asked whether production had started and if there was any flexibility. The representative became aggressive and rude, repeatedly stating that this was “my fault,” and told me one award had already been engraved and the rest could not be changed. On January 28, I contacted customer service again and was told something completely different. A second representative confirmed that the awards I was told had already been engraved had not actually been engraved until this week and could have been corrected. I was also informed—for the first time—that the remaining 16 awards were on backorder until the end of February, information that directly contradicts what I was told the week prior. I also learned that Baudville does not ship partial orders placed online—orders are held until all items are in stock. This is not clearly disclosed during the ordering process and is critical information when planning time-sensitive events. Additionally, I was told they were unsure whether part of the order could be canceled, even though the items will now arrive too late for our ceremony. This is now the second consecutive year we have ordered from Baudville and only discovered backorder issues after proactively calling to check on our order. There is virtually no proactive communication unless you download a tracking app, which did not work for me since my order was placed with a work email. Between the misinformation, lack of transparency, inability to provide clear answers, and the unacceptable tone from the first customer service representative, this experience reflects poorly on the company as a whole. Regardless of product quality, the operational and customer service failures make Baudville an unreliable partner for professional or time-sensitive events. We will not be using Baudville again.
Thank you for giving us the opportunity to make things right. We never want a customer to experience the frustration you described in your original review, and we appreciate your honesty in bringing those concerns to our attention. We're especially grateful that you took the time to share this update. Tedrick truly cares about our customers and our company, and we'll be sure your comments are shared with him. While we're sorry for the challenges that led to your initial experience, we're thankful we had the chance to rebuild your trust. Thank you for your candor, your patience, and the opportunity to continue serving you.
I had an incredibly positive experience working with Jasmin Alibasic. I placed an order for Service Awards for our Annual Service Awards Luncheon, and Jasmin assisted me with every detail in a timely and efficient manner. He promptly addressed any requests or concerns and ensured the awards were expedited and delivered exactly when needed. His support made the entire process seamless. Thank you, Jasmin, for your outstanding customer service and for being so helpful throughout. I look forward to working with you again in the future.
Jasmin will be honored to read this review. Thank you for recognizing the care, responsiveness, and attention he brought to your project. We're grateful for the opportunity to be part of your Service Awards Luncheon and appreciate your trust in Baudville.
I really wanted this to be a great experience, but unfortunately it turned into a very stressful and disappointing one. I placed my order on Friday before 3:00 PM Pacific and paid for 2-day air shipping so my awards would arrive by Thursday for a Friday morning ceremony. Starting Monday, I tried repeatedly to get updates. I filled out the contact form, called, and spoke to multiple people—each giving me a different story. One person said my item was out of stock, another said it was in stock but “stuck in the system.” Promises of call-backs and emails were made, but nothing ever came. It wasn’t until my third call and second email—late Wednesday—that someone finally gave me real answers. That representative was kind, apologized, and even offered free overnight shipping, telling me I would still get my awards in time. Then later that same afternoon, I received another email saying my order would not ship after all because they had too many orders come in that day. I immediately asked for priority shipping so I could at least get it as early as possible on Friday and try to make my ceremony. I never got a response. My awards arrived around 1:30 PM—after my ceremony was already over. The people who were supposed to be honored didn’t receive their awards that day, which was heartbreaking and embarrassing. I do appreciate the third representative who finally helped and was honest with me. But overall, this experience was full of system errors, conflicting information, lack of follow-up, and broken promises. I did everything I could—starting days in advance—and this still fell apart because of issues on their end, not mine. For something as meaningful as an awards ceremony, reliability matters. Sadly, that’s what was missing here.
Thank you for taking the time to share your experience. We're sorry to hear that your awards did not arrive in time for your ceremony and that you received conflicting information throughout the process. We understand how disappointing it must have been to miss such an important recognition moment despite your efforts to plan ahead. We would appreciate the opportunity to learn more and review what happened. Please email us at [email protected] with the word "Survey" in the subject line, and a member of our leadership team will reach out promptly. Thank you for bringing this to our attention and giving us the opportunity to improve.
Our Team Loved the plaques. They were a big hit as Christmas gifts to show appreciation! They look much more expensive than they really are. I will order them again.
We love hearing that the plaques were a hit with your team. Thank you for trusting us to be part of your employee appreciation efforts!
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