Beads (beads.us) has a 1.6 out of 5 rating on OK.one, based on 12 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has replied to 10% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
I have been buying from Beads.us for years and they were somewhat reliable, although I was always cautious and never referred people. I mostly buy beads and gemstones from them and the item quality is sometimes questionable on any other items.
A couple of years ago, I was told I had a dedicated customer service rep to assist me with orders and she would check if items were in stock before I paid. This worked great for awhile, but this past year, it has become unreliable.
A few months ago, I placed an order for 60 prisms that were very heavy and had a high shipping cost. When the order arrived, they were all loose in one big bag. Half of them arrived broken covered in the broken pieces of glass . When I contacted them, they offered a partial refund on the item but refused to refund any part of the shipping fee. I was frustrated but wrote it off.
I decided to give them another try with some column beads that were hard to find. I put in a smaller order with a few other items along with the bags of beads. The bags of beads were heavy and made the shipping fees high. Knowing they were bad for refunding shipping fees, I wanted to make sure the item was available and checked before paying. They confirmed all items were in stock. It took over two weeks to process the order and today I received an email that I had a credit on my account for the bags of beads. When I checked, they refunded the cost of the beads, but not the shipping fees. So basically, they lied that the item was in stock and then kept the high shipping fee.
I have reached out to customer service to request the shipping refund and will update this review if they do the shipping fee refund.
UPDATE: They did refund half the shipping fees so I have changed my ranking but still left this info as you do need to be careful.
I've been a customer with them on and off since 2013. Never had a problem from 2013-2016. Shipping was on time etc.
Then I started ordering from them again in 2022 up to recently. The amount of issues is beyond frustrating. Not sending the full order, shipping the wrong items and you pay high price for expedited shipping for 3-7 days BUT they don't ship out for weeks. So why bother paying for expedited shipping? There is no customer service in fixing the issues either. They ignore emails for days. I've dealt with many Chinese suppliers all who have been extremely helpful, very kind and we had a great working experience. Beads.us is NOT that company. Don't waste your money or your sanity.
I placed an order with them on Nov. 27th 2023
On Dec. 28th 2023 I received 1 parcel containing about half the seed beads I ordered. I've been awaiting to get the rest. I contacted them about the issue.
They continue to claim the other parcel was shipped, as you can see from the E-Mails between me & the company which I included some below.
It's so discombobulating making contact & working issues out. It's like I'm in an alien sci fi trying to find the truth which is out there, some where? Like the missing parcel.
First Skype asks for my order number then she states she had it all along?
Here's some of those E-Mails where I was able to make contact & try to translate=
(Helps for a better understanding of my/our troubles.)
= Dear Branden Maehr,
Honey, your order 697832 has been shipped.
If you have an new plan ,please check out order
Please ignore the email sent during our New Year holiday
Thank you .
Best Regards,
Summer
Skype:17724559571
Tel:18629404876
whatsapp:18629404876
sales gets
Wholesale: gets
Retail: beads.us
view or reply the message,
------------ Original Message ------------
From: Branden Maehr
Sent: Friday,March 29, 2024 11:58 PM
Subject: Re: RE:Customer service team
Who do I contact to get my new order number?
You e-mailed me on Feb. 14 (which I included below) that my order will be shipped around March 5th.
Do I need to contact the customer service team to get an order number & see if the order was shipped?
The items I didn't receive are still in my cart on the beads.us website.
On Wednesday, March 27, 2024 at 06:57:06 PM PDT, gets wrote:
Dear Branden Maehr,
Good day,dear
We haven't received your new order yet
What is your new order number?
Thank you for your understanding and support
Best Regards,
Summer
Skype:17724559571
Tel:18629404876
whatsapp:18629404876
Wholesale: gets
Retail: beadsus
To view or reply the message, Advise you use the below link: mybeadsus
Has the March 5th order been shipped yet? If so what's the tracking number?
Thank you.
On Wednesday, February 14, 2024 at 10:15:07 PM PST, sales gets wrote:
Dear Branden Maehr,
Good day,we wish you all the best and thank you for placing your order with us!
Thank you very much for your support this year.
Happy New Year, we want to share this joy with you, and hope you and your family are healthy and happy!
Chinese New Year is approaching,Chinese New Year is one of the most important festivals in our culture.This is an essential time when we spend quality time with our family and loved ones.
Everyone will celebrate the arrival of the New Year together. We will have a small holiday.
Your recent order placed with our company may be slightly delayed, please understand.
We will start work on February 16th, and the factory will resume work on February 25th. All orders placed during the New Year holiday will be processed and dispatched as soon as possible after the holiday.
We expect your order to be shipped around March 5nd. We are deeply sorry for the inconvenience caused. We understand this may cause disruption to your plans and thank you for your patience and understanding. If you have any questions or need any assistance, please feel free to contact our customer service team.
Thank you again for your support of our business.
Regards,
Best Regards,
Summer
Dear Branden Maehr,
Don't worry, we have verified the situation with the courier and will reply to you as soon as possible after verification, dear
Thank you for your understanding and support
Best Regards,
Summer
Skype:17724559571
Tel:18629404876
Branden Maehr,
Good day,dear
Sincerely sorry cause the inconvenience for you .
We have been following up with the local UPS. They said that many goods are still being inspected. We will deal with it for you as soon as we have the results.
Thank you for your understanding and support .
Best Regards, Summer
ar Branden Maehr,
Good day,dear
Sincerely sorry cause the inconvenience for you .
We have been following up with the local UPS. They said that many goods are still being inspected. We will deal with it for you as soon as we have the results.
Thank you for your understanding and support .
Best Regards,
Summer
There's other e-mails I've gotten also with these same falsehoods. Not enough room to include all the other phony promising E-Mails though. Branden
As for now this is my review. I find it to very wired and strange to have someone message me at 9:00 in the night asking about my shipping address and my credit card information.
I've never had this by any company before and I felt it to be very uncomfortable and it makes me think I'm being fraud.
If I was charged for shipping with in 7-10 businesses days why am I being told that I will receive my order within 15 to 25 days. Its kinda off.
I'll have to wait and see if I actually get the items and all items are accurate.
I'll be back to give an update.
After 4 years of ordering the 6The service has become absolutely terrible as has its support, waiting for a month and just today they said after I sent another message do you still want the order after having taking my money a month ago. I had cut back after getting bad service ,but this is another level for them. Most of my orders now come from temu ,10 day turn around no shipping and refunding is 2nd to none. I've now had my last order with beads.us avoid it at all costs.
Place an order on their website and a week later they send texts and emails about items out of stock and they offer substitute items constantly! I don't want their junky substitutes, I want what I ordered. If you reject the substitute they will not refund you 1 penny of the difference! They tell you it will be applied to your next order, but never does!! Once they get your hard earned dollar don't expext it back or much of anything in your original order. Will never do business with Gets or Beads.com, these people are nothing but a rip off! Try to find similar items on eBay if possible.
Never again! I order a LOT of beads from China and have tried to order from Beads.us three separate times. Every time, the beads I want are not in stock. Sometimes, they send cheap, poor substitutions that are not at all like what I wanted and ordered. The turn around time is long and there is no tracking available through the website - at least on the shipping method they use on the orders I placed.
I am just disgusted. I get no emails or communication from them. You have to go to their website, log in and check your support tickets to see if they have answered you when you try to communicate with them. My last order was a cluster mess and they did not respond when I sent a final message telling them about all of the problems and that I can no longer try to order from them. Compared to other sites like Kbeads or Nbeads, this site is a joke. Go with the others. You won't be frustrated, disgusted and cheated.
I wish I could give no stars, but its not an option. I have placed 8 different orders with this company. When I signed up with the company I received coupons. I paid through PayPal and every time it went to the PayPal website to pay it would take the coupon off, so I had to submit 3 separate Support Tickets to get the Invoice Corrected. Every order I received had missing rhinestones in the pieces but I only submitted support tickets to be refunded for the damaged pieces on 3 separate orders. I also submitted 1 support ticket when they sent me the wrong size bead. I had 2 different orders that had missing pieces, but I only submitted a support ticket for 1 order that was missing 8 pieces. The other 5 pieces missing on a different order, I just took it as a lost, the same with all the other pieces missing rhinestones I didn't submit support tickets for. I also submitted 2 separate support tickets asking if my orders could be combined and I only pay for 1 shipping cost. 1 order had already been shipped, (which I didn't know because the shipping email they sent to me went into my spam folder), and it couldn't be done, but the other support ticket for shipping they were able to combine orders and they issued me a refund for shipping on 1 order. I was still fine with this company after all these issues and kept purchasing more. I didn't realize how awful this company was until after I submitted my 3rd support ticket for missing rhinestones. This time is was a lot of pieces. I had 11 pieces missing rhinestones. I submitted a support ticket with how much I paid per piece and what items were missing rhinestones, which totaled $5.74. I also had a lot of 20 pieces missing all rhinestones in all flowers. That totaled $11. They sent me a reply back asking how much I needed to be refunded. I said if you want to reship out the lot of 20 pieces with my next order the refund amount is $5.74. If you would rather me repurchase them again from your company the refund amount is $16.74. The next day I received a reply stating: (In fact I don't want to give a refund because we are not accepting your orders anymore. Because you complained more than you ordered.) I couldn't believe a company would send an email like this. I sent an email saying: (Wow, thats fine. I will give this email to PayPal. I said you can't sell damaged pieces, you can't not send items ordered, and you can't sell one thing and send something different. I don't want anything for free and I don't want anything I didn't pay for. I am fine with returning the damaged pieces.) I immediately went to PayPal and reported a problem. I told everything that happened and a few hours later beads.us refunded me $16.74. But they also sent me another email and this is what they said: (Ok we have passed the PayPal complaint. Check it out.) I took this email as them saying we made the complaint go away so you didn't hurt us in any way. It sounds like they have kids running this business. I just placed an order last week for $232. So now I'm worried about that order. I buy from multiple companies and their products are sometimes missing rhinestones and those companies have never responded like this. I have spent $799.12 with this company. I was refunded $32.56 for pieces missing rhinestones and for the 8 missing pieces. They also refunded me $16.32 because I paid 2 shipping fees and they combined 2 orders into 1 shipping fee. I was also refunded $8.55 because the item I purchased was no longer available. This company looks at any support ticket you submit as a Complaint. I wouldn't order from this company if you aren't prepared to take a loss on every order because they don't want to refund you for damaged or missing items.
I've order from Beads.us for a long time. They are very nice and helpful. Always guide me to find the jewelry I need and tell me every rules to avoid the customs problem. They show me the profession service that made me feel trusted.
Company never shipped my order after taking my money. I tried contacting them about the issue but all their contact emails are fake emails and all three of my support arrive request tickets have gone unanswered. It's been a month and the status of my order still showd up as "PENDING" even though my payment has already gone through. DON'T BUY FROM THIS COMPANY
disappointed , with my recent order, items missing and different items sent which looked different from the website. sent so many emails regarding my missing item , sent item number photos as requested by them but still no outcome. full of lies and excuses . poor customer service. staff couldn't understand English as she stated , this is an excuse .
They say "Free shiping above $ 199" without any note on the homepage
But on the end you have to pay $ 2,50 each kilo, well thats not free!
On a mixorder you pay 33% of your order value and thats free in the eyes of them,.
Dream on!
Reply from Beads2014-10-21
For free shipping,you can see instruction here:
http://www.beads.us/beads-promotion.php
It clearly states “Only charge US$2.5 per kilogram for handling fee and packing fee”.
Why you can save from free shipping? Pls allow me to make an example:
If your production weight is 50kg,the cheapest shipping cost is US$220.25 to courier.
But we only charge you $125 handle fee. Thus you win $95.25.
It is only an example above. We hope you know how free shipping works now.
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