Bebonia (bebonia.com) has a 3.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 28% give 1 star; The business has replied to 68% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Ella · 1 review · Verified · Experienced 2025-10-12 ·
★★★★★
Bebonia is very well at taking care of…
Bebonia is very well at taking care of their customers. I had a problem and it was solved in a few days. I honestly appreciate it so much when a company is so caring! Next to that are their products very very good.
Reply from Bebonia2025-10-14
We’re so happy to hear that our team was able to help and that you felt cared for throughout the process. That’s exactly the experience we always hope to create for our customers. We’re also thrilled that you’re loving your Bebonia products too! Your support and appreciation brighten our day.
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Samantha · 1 review · Experienced 2025-09-25 ·
★★★★★
Waste of money
I’m really disappointed with the Bebonia lightest blonde spiral extensions. They don’t curl up like they’re advertised to, and they’re extremely difficult to blend with natural hair. Compared to other spiral extension colors, these barely look curly at all, which makes them look very unnatural. Honestly, they were a complete waste of money. They’re delivered YELLOW and you have to tone it out.
Reply from Bebonia2025-09-30
We’re truly sorry to hear about your experience. We never want you to feel disappointed with your extensions. We’d really love the chance to help with styling tips and guidance to make sure you can get the best results with your set. Please feel free to reach out to us at [email protected], and our team will be more than happy to assist you. Thank you for your feedback!
I bought the 110g ringlet set. I washed the hair and I saw a blueish black residue coming from the hair and that should’ve been my first sign that something was not right, But I continued to wash the hair and style it according to the videos they have and I did the finger coil method. The hair is very stringy and thin and looks NOTHING like what is pictured on their website. When I reached out to customer service I sent them a picture of how the hair looked, first of all it took 3 days to respond back to me and I had to be the one to reach out to ask for an update…Customer representative said how I received the right curl pattern and they advised me to buy another set, what a joke! Now I’m out of 200$. A total scam ! DO NOT BUY from this company. You would think they would look at the pictures I sent them of the hair and notice that the hair set I received looks completely thin and nothing like what they advertised it should look like, and good customer service would make things right and would offer to send me a set since this hair is clearly defective but no they completely ignored my concerns and just wanted me to purchase another set.
Reply from Bebonia2025-09-18
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and that the hair you received did not meet your expectations. That’s never the impression we want to leave. Our Customer Support team will be reaching out to you directly to continue assisting and to make sure your concerns are addressed properly. We’re committed to finding the best resolution for you, and we really appreciate the opportunity to make things right.
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Robbin · 4 reviews · Experienced 2025-08-14 ·
★★★★★
I can’t say enough great things about…
I can’t say enough great things about Bebonia! Their products are absolutely top-notch — I’ve been using them for several years now, and there’s simply no other company that comes close when it comes to curly hair extensions. The quality, the look, the feel — everything is perfection.
Today, I had an interaction with their customer service that just confirmed why I’m such a loyal customer. They reacted so quickly to my request and truly went above and beyond to take care of me. I was very impressed with how smoothly and professionally everything was handled.
A special shoutout to Shanece — she was over-the-top professional, incredibly kind, and made me feel like a valued customer from start to finish. You don’t find that kind of service every day.
Bebonia, you’ve earned my trust for life. If you have curly hair and want the best extensions out there, look no further — this is the company to go with, period.
Reply from Bebonia2025-08-19
Wow, thank you so much for your kind words! We’re beyond grateful for your loyalty and for taking the time to share such a thoughtful review. We’ll be sure to pass along your shoutout to Shanece! Serving wonderful customers like you is exactly why we do what we do, and we’re so honored to have earned your trust. Thank you for being such a valued part of the Bebonia family — we can’t wait to continue helping you shine with your curls for years to come!
I initially had a question about the updated color selection given that my last purchase was years ago—I wanted to retain the original color of my former set—and received a message back almost instantaneously.
Reply from Bebonia2025-08-12
Thank you so much for sharing your experience with us! We’re so glad we could get back to you quickly and help you find the perfect match to your original set. It means a lot that you’ve come back to us after all these years—we truly appreciate your trust and support!
My favorite curly hair extensions. Very natural looking and great quality. Shipping doesn't take very long either which is a plus.
Reply from Bebonia2025-07-17
We're thrilled to hear that you're loving your curly extensions and that they look and feel natural—that's exactly what we aim for! So glad to know shipping was a smooth experience too. We truly appreciate your support and hope you continue enjoying your curls!
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Gladys C · 1 review · Experienced 2025-06-24 ·
★★★★★
I received my Bebonia curly extensions…
I received my Bebonia curly extensions and they are not what I thought. I watched each tutorial and followed each steep by step to curl the extensions and they won’t curl correctly. I’m disappointed that I cannot receive the ringlets that I need. I cannot curl the extensions to the correct texture.
Reply from Bebonia2025-07-03
We’re so sorry to hear the extensions didn’t work out as you hoped. We completely understand how important it is to find the right curl pattern. Please don’t hesitate to reach out to us at [email protected]—our team would love to offer personalized tips or help you find a texture that’s a better match.
Thank you so much for your kind words! We're thrilled to hear you’re loving the softness of your curls. Enjoy <3
J
Jennifer · 1 review · Verified · Experienced 2025-05-23 ·
★★★★★
I received the wrong order initially
I received the wrong order initially, but the way the team handled it truly impressed me. As soon as I reached out, they responded quickly, were polite, and took full responsibility. The representative I spoke with was kind, understanding, and made the process of correcting the mistake completely stress-free.
They not only fixed the issue fast but made me feel valued as a customer. Mistakes happen—but great customer service like this is what earns trust and loyalty. I really appreciate how they turned the situation around.
Thank you for your professionalism and care
Reply from Bebonia2025-06-05
Thank you so much for your kind words and for giving us the opportunity to make things right! We're truly sorry for the mix-up, but we're so glad to hear that our team was able to turn your experience around and that you felt supported and valued throughout the process. Your trust means the world to us, and it’s feedback like this that keeps us motivated to deliver the very best care to our Bebonia beauties. Thank you for your patience, your loyalty, and for being such a wonderful part of our community!
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Sam Palmer · 2 reviews · Experienced 2025-03-12 ·
★★★★★
Do not use this company ,bad customer service but ok to take your hard earned money.very expensive hair extensions .
Bebonia are not a good company for customer service at all that asked me for photos of the tangled wefts that i got so frustrated with i chucked them in the bin and didnt think to take a photo of them at the time.They treat you like as if your a liar.Bel hair extensions are so much better in my opinion.I now have a better quality set if curly hair extensions that i can wear with confidence.Thanks for nothing Bebonia .
Reply from Bebonia2025-05-22
We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must have been for you. Our intention is never to leave our customers feeling unsupported, and we truly regret that we weren’t able to meet your expectations in this instance. Our customer support team did request photos so we could better understand the issue and find the best solution for you, but we understand that you had already discarded the wefts. Without images, it’s difficult for us to assess what went wrong and offer a replacement, as we do need visual evidence to properly review quality concerns. As a gesture of goodwill, our offer of a $20 discount toward your next order still stands. If you'd like to claim this, please don’t hesitate to reach out to us at [email protected] and we’ll be happy to provide the code.
These extensions are so nice. I got chestnut and ash blonde. The colors are rich. The curl pattern is exactly like mine. I am happy with these extensions!
Reply from Bebonia2025-05-06
We're thrilled to hear that you're loving your extensions in Chestnut and Ash Blonde—it's such a dream combo! Thank you for being a part of our curly community!
I am satisfied as I received a discount and placed my order. This is my second order but I have not received the first one so I hope I am satisfied. I don’t have a past experience.
Reply from Bebonia2025-05-01
Thank you so much for your feedback and for placing your second order with us—we truly appreciate your trust and support! Please feel free to reach out to us at [email protected] with your first order details if you have any questions.
I absolutely love bebonia the quality of the extentions is absolutely amazing. Hopefully the situation with tariffs get situated soon because I can’t love with out these extentions!!! I have been wearing these since 2023!
Reply from Bebonia2025-04-17
Thank you so much for your amazing review and for being such a loyal part of the Bebonia family! We completely understand how frustrating the situation with tariffs can be, and we’re hopeful for smoother days ahead too! Thank you for sticking with us since 2023 — we’re so grateful to be part of your hair journey!
They make beautiful curly extensions. I’m on my 2nd order. If you take good care of them, it should last you for a very long time.
Reply from Bebonia2025-04-17
Thank you so much for your wonderful review and for being a returning customer! We're so happy to hear that you're loving your curly extensions. It truly means the world to us to know they're bringing you joy and lasting beautifully with care. We're honored to be part of your hair journey!
I was colour matched and texture matched wrong. Luckily I decided against the texture suggestion but unfortunately followed the colour suggested by Bebonia. The hair is way too dark and the only option I was given was to send the item back and reorder. I had already paid over £100 VAT and delivery and would then have to pay for send the item back and then pay for the VAT and delivery all over again for new hair. Now my only option is to dye my own hair (which I don’t want to do as I purchased extensions to enable me to grow my own hair) or dye the extensions (which would ruin them).
Reply from Bebonia2025-04-17
Thank you for sharing your experience. We understand how disappointing it can be when a product you were excited about isn’t the perfect match. It appears that the lighting in the images provided made your hair look a bit darker, which may have affected the color match suggestion. We always include a sample weft with your order — so you can check the color, texture, and length before fully committing. Regarding the VAT and delivery fees, we completely understand how frustrating those added costs can be. Unfortunately, those charges are determined by your local customs and shipping carrier. We are happy to accept a return of your extensions as long as they meet our return criteria. We’ll also be reviewing our recommendation methods to ensure we’re providing the best possible guidance and continuing to improve. Our goal is always to make sure you feel supported and cared for throughout your hair journey, and we’re here to help however we can.
I love their natural curly extensions. I am trying to grow my natural hair. I can wear my dream length with the natural curly extensions while growing my hair.
Reply from Bebonia2025-04-08
We're so happy to hear that you're loving your natural curly extensions and that they're helping you enjoy your dream length while growing your hair. Wishing you all the best on your hair journey!
