Belovejewel (belovejewel.co.uk) has a 3.1 out of 5 rating on OK.one, based on 430 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Auto-generated from all reviews of this business. For reference only.
The granddaughter bracelet was not worth the money
Reply from Belovejewel2026-10-08
Dear Caroline
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered from the company and had a issue with a product I was very happy with it but due to the issue customer services dealt with it promptly and offered myself to place a order for another product free of charge I cannot fault the company as very pleased with their customer service.
Reply from Belovejewel2026-10-08
Dear Alison Hollett
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My first order was damaged in shipping.
However, after reporting this, Iris has been most gracious with correspondence and doing everything to compensate for my disappointment.
Reply from Belovejewel2026-10-08
Dear Emma Kay
Thank you very much for your high regard for Iris and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Iris, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I received my order from this company , unfortunately, on opening it , the bracelet was damaged . The parcel obviously had not been handled well during delivery. I contacted them straight away . Could
Not do enough for me . New sent straight away , and was told I did not need to send the original one back.
Charlotte who I spoke to was amazing , apologetic and made the whole episode sooo easy . Accidents do happen … this has been handled sooo quickly and easily by Charlotte . Thoroughly recommend them xx
Reply from Belovejewel2026-10-08
Dear Julia Cooke-simmons
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
The bracelet I ordered in memory of my beloved pet who died, arrived with very little resemblance and a cheap version from the picture to which it is advertised against.
No contact number to complain and e mail address given doesn’t work.
Reply from Belovejewel2026-09-30
Dear Robert Mckenna
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Mia was fabulous in helping me sort out an exchange for a bracelet i had bought. have total faith in this company and would definitely buy from again
Reply from Belovejewel2026-09-30
Dear Ruthie
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Wow! These delicate little expressions of love are incredible! They arrived nicely boxed and well packaged. The bracelets are drawstring so fit both me and my partner which is exactly what we wanted. Nicely made and very easy to wear. Subtle with a powerful message
Reply from Belovejewel2026-09-29
Dear Theresa Ferrin
Thank you so much for your wonderful review! We are truly delighted to hear that you love the product. Your kind words mean a lot to us and motivate us to keep improving.
If you ever need anything else, please don't hesitate to reach out. We hope to serve you again in the future!
Wishing you all the best.
Best regards
Olivia
Iris has been very gracious in helping me and addressing a problem with an order.
Reply from Belovejewel2026-09-28
Dear Emma Kay
Thank you very much for your high regard for Iris and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Iris, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I had ordered a gold and silver ring by mistake it was meant to be 2 gold ones. They are now re doing my order. However what has been received so far is very pretty. I look forward Molly to receiving my replacement gold ring.
Reply from Belovejewel2026-09-28
Dear Caroline Begley
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent service and support! Prompt reply to my query and great advice! Product quality is excellent! Highly recommended 5⭐️
Reply from Belovejewel2026-09-28
Dear Deborah
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
After receiving my order, it was not what I thought it would be. I emailed the company and Iris responded very quickly, apologized for the inconvenience and offered me several alternatives. I chose my alternative and she had it shipped to me immediately. The integrity of Blomuse speaks volumes in today's world. Thank you for your help. I will be ordering again. Youre an asset to Blomuse. Thank you Iris.
Reply from Belovejewel2026-09-28
Dear Sharon A
Thank you very much for your high regard for Iris and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Iris, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Excellent customer service, can’t be faulted for communication and help.
Reply from Belovejewel2026-09-24
Dear karen sutterby
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I found customer services to be very helpful and obliging. Would recommend to family and friends.
Reply from Belovejewel2026-09-23
Dear Rosa Jeremic
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My teenage daughter bought me a beautiful ring for my birthday, knowing how much I love the moon. Sadly, the stone fell out a while after but customer service was prompt and accommodating to help and agreed to send me a replacement for free!
Reply from Belovejewel2026-09-23
Dear Tunde Kastrati
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Lesley Pankhurst
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Delighted at the service and the product. Slight delay on shipping but was kept informed throughout.
Excellent. Will use again.
Reply from Belovejewel2026-09-23
Dear Hugh McClung MBE
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I contacted belovejewel after Evri had lost my parcel. I had a quick response from Charlotte who arranged to replace my gifts that I had ordered. Thank you !
Reply from Belovejewel2026-09-23
Dear Fiona Waterman
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Very attentive and understanding. She was able to resolve my problem in a timely manner and always responded to any questions I had.
Thank you Iris!
Reply from Belovejewel2026-09-23
Dear Eva
Thank you very much for your high regard for Iris and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Iris, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
So glad I got this from Belovejewel, My Daughter loved it.
Thank you so much.
Reply from Belovejewel2026-09-22
Dear Heather
Thank you so much for your wonderful review! We are truly delighted to hear that your daughter loves the product. Your kind words mean a lot to us and motivate us to keep improving.
If you ever need anything else, please don't hesitate to reach out. We hope to serve you again in the future!
Wishing you all the best.
Best regards
Olivia
Dear Nicky Lane
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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