Belovejewel (belovejewel.co.uk) has a 3.1 out of 5 rating on OK.one, based on 430 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Auto-generated from all reviews of this business. For reference only.
READ REVIEWS BEFORE ORDERING. I WISH I HAD!
Ordered 3 items 5.5 weeks ago and its been delayed due to 'customs inspection'. Parcel has been there for over a fortnight. Extremely long delivery times seem to be the norm for this company.
Reply from Belovejewel2026-10-16
Dear Gayle McQuade
We sincerely apologize for the shipping delay on this order.
Due to the multiple logistics processes involved, delivery may sometimes take longer than expected. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
We will prioritize tracking information and provide appropriate solutions if necessary.
Best regards
Olivia
Fab products and excellent customer service. I've ordered a few items with them but i had an issue with one necklace which was resolved quickly and without any fuss. All companies should take a leaf out of Belovejewel book. Im already looking for my next purchase.
Reply from Belovejewel2026-10-16
Dear Christine Williams
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
ordered 17/9/26 - still no delivery - suspect I will never see the package
Reply from Belovejewel2026-10-15
Dear alandola design
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Hi all. I ordered 2 items, a mother and daughter butterfly ring and a bracelet for my Son, unfortunately a few hours after I made the order I found out my son was elergic to metal, after getting intouch with Belove they immediately gave me a refund. I received my mother and daughter ring which is beautifully stunning. Thank you Belovejeewel
Reply from Belovejewel2026-10-15
Dear dawn Haagensen
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Dear Sarah Bournd
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a bracelet for a dear friend but unfortunately she passed before it arrived ,I contacted Belovejewel and there customer service has been amazing, they are happy for me to choose another gift of the same value and get to keep the bracelet received which will be a special reminder of a dear friend, I would recommend anyone to buy from this company .
Reply from Belovejewel2026-10-14
Dear davina mcclone
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Very quickly dealt with the issue and replaced the order
Reply from Belovejewel2026-10-14
Dear Cm
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The company's fast reaction dealing with the problem I had was very good customer service. I am very satisfied with their action
Reply from Belovejewel2026-10-13
Dear Dear Ms Sexton
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The advent bracelet box is amazing and I am really pleased however there was a part missing. Sunny from customer services was very helpful and sorted the problem promptly. I would definitely recommend
Reply from Belovejewel2026-10-13
Dear Sue Porter
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I had not received my order so I contacted customer service. Winter replied back to me really fast and said she was sorry and that it could be replaced at no charge if I wanted. I replied back that that would be wonderful so Winter reordered it for me. She was very concerned and very helpful regarding my order.
Reply from Belovejewel2026-10-13
Dear Customer
Thank you very much for your high regard for Winter and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Winter, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I am very pleased with how quick they helped and there services for a replacement item was very efficient molly answered all my enquiries.
Amanda
Reply from Belovejewel2026-10-12
Dear Amanda Lawson
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I am looking forward to seeing my bracelet when it gets to my home
Reply from Belovejewel2026-10-09
Dear Rebecca Fussell
Thank you so much for your kind review – we truly appreciate you taking the time to share your experience. We are delighted to hear that you are looking forward to receiving your bracelet, and we hope it brings you joy when it arrives.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality. If you have any questions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service.
Thank you again for your review and support. Wishing you a happy life.
Best regards
Olivia
Item is lovely and just what I wanted. Some problem with delivery but contacted Belovejewel and they sorted it straight away. Good customer service.
Reply from Belovejewel2026-10-10
Dear Catherine Lee
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Dear Miss Carrieann O'sullivan
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
One of the two bangles I ordered had damaged enamel. When I contacted the company, they asked a few questions about the damage, and then offered to replace the item at no additional cost. The replacement item was perfect. The team was understanding and efficient and I’m delighted with my replacement item.
Reply from Belovejewel2026-10-08
Dear Karen
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent communication, delivered within time period and really happy with the quality of the bracelet.
Reply from Belovejewel2026-10-08
Dear NW
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
On receiving my bracelet it had a small problem but contacted sender and the issue was sorted in super fast time and a replacement sent out to me, I bought it as a gift and my daughter in law will love it, it is beautiful, lovely gift box and a card with sentimental words which will mean so much to her, would definitely recommend, super quality and great value for money
Reply from Belovejewel2026-10-08
Dear Sue Parkinson
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Unfortunately, the first shipment of my bracelet disappeared in transit with Evri. However, Jamie in Customer Services was very helpful & arranged a replacement to be sent. The bracelet is very good quality, I love it. Thank you!
Reply from Belovejewel2026-10-08
Dear Mrs Bletsis
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I have just ordered a bracelet for my bestie and decided to order the box has well. The box is very stunning and just helps to set off the beautiful bracelet. It was all so worth the money and I can't wait for my best friend to receive it.
Reply from Belovejewel2026-10-08
Dear Kaz
Thank you so much for your wonderful review! We are truly delighted to hear that you love the product. Your kind words mean a lot to us and motivate us to keep improving.
If you ever need anything else, please don't hesitate to reach out. We hope to serve you again in the future!
Wishing you all the best.
Best regards
Olivia
Very fast reply when email was sent requesting an update on the status of the delivery of the product. Very polite and professional. Thank you!
Reply from Belovejewel2026-10-08
Dear Angela Brothers
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
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