Best.me (best.me) has a 3.9 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 74% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Application facile a utiliser
Bonjour Pat, Merci infiniment pour votre excellent avis 5 étoiles ! Nous sommes ravis d'apprendre que vous avez bien commencé et que vous trouvez l'application facile à utiliser. Nous avons conçu Best.me pour rendre votre parcours bien-être aussi simple et agréable que possible. 😊 Nous vous souhaitons beaucoup de succès dans la suite du programme ! 💚 — L'équipe Best.me
I have been searching for HOURS how to cancel because I have never used their services! I was confused by the initial trial option and have since been receiving monthly charges of $31.66. I did not know how to cancel, so had to cancel my debit card and get a new one, but they somehow got THAT new card number and are continuing to charge me! I am 72 years old, and can't afford this withdrawal. Someone PLEASE help me with a phone number to talk to them. I just can't handle this on my own and dealing with it online is impossible!
Hello Elizabeth, Thank you for taking the time to share your feedback. We're very sorry to hear about the frustration and stress this situation has caused. We'd like to clarify that our subscriptions renew automatically unless cancelled before the next billing date, as explained during registration and in the Terms of Service accepted at the time of purchase. Cancellation can be completed through your account, and if you experience any difficulty, our customer support team is always happy to assist. We'd also like to review your concerns regarding the recurring charges to ensure everything has been handled correctly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team
Hello Leona, Thank you for your lovely feedback! We're excited to be part of your wellness journey and are thrilled to hear you're looking forward to getting started. We wish you the very best of luck and hope you have a rewarding experience with the program. If you ever have any questions or need assistance along the way, please don't hesitate to reach out - we're always here to help. - Best.me Team
I wanted an app with food menus and this is great!!! I made the Bhurji (sort of). Just using what I had already. I liked the spices in the eggs.
Hello Lynne, Thank you so much for your fantastic 5-star review! We're delighted to hear that you were looking for a program with meal plans and that you're enjoying them. It's especially great to know you tried the Bhurji recipe and adapted it using ingredients you already had, that kind of flexibility is exactly what we hope our customers enjoy. ☺️ We're so glad you liked the blend of spices, and we hope you continue discovering many more delicious recipes along your wellness journey. 💚 - Best.me Team
Hello Liv, Thank you for your kind feedback! We're glad to hear you liked the focused questions. They're designed to help us better understand your needs so we can create a personalized program tailored to your goals. We wish you every success on your wellness journey. If you ever have any questions or need support, please don't hesitate to reach out - we're always here to help. - Best.me Team
Quick,fast and informative
Hello Donna, Thank you for your wonderful feedback! We're delighted to hear that you've found the experience quick, informative, and easy to get started with. We hope your weight loss journey continues to be a positive and rewarding one. Wishing you every success!💚 - Best.me Team
I enjoyed the questions, I cannot get involved with physical exercise because I have had bilateral knee replacement and I suffer from plantars fasciitis in both feet
Hello Colin, Thank you so much for your wonderful 5-star review! We're delighted to hear that you enjoyed the questionnaire and appreciate you sharing a bit about your situation. 🙏🏼 Your health and safety are always the priority. Best.me personalizes its recommendations based on the information you provide, so if high-impact physical activity isn't suitable for you, the program is designed to take your individual circumstances into account. Your nutrition plan can still support your wellness goals, even if your ability to exercise is limited. We wish you all the best on your journey, and thank you for choosing Best.me! 💚 - Best.me Team
This is more or less a scam. The recipes are rubbish and any changes cost money. Also, after first period, they will automatically charge you again. They tell you in the email how to cancel, but that does not work as the „manage my subscription“ button in profile does not exist. Total waste of money! Avoid! The first recipe is this: You‘ll need Orange 124g, Pear 116g, Greek Yogurt 120g, Carrots 100g, Oats 46g. Let‘s cook: mix water with sliced carrots, orange, pears, yogurt and oats. This combination of fruits and vegetables can also be enjoyed fresh. That is it! When clicking on the option „I want a different recipe“ it tells me I can upgrade for only € 49,95 more. If that is not a scam, I don‘t know what is.
Hello Angela, Thank you for taking the time to share your feedback. We're sorry to hear that the program did not meet your expectations. Our meal plans are created by professional nutritionists and personalized based on the information provided during registration. The recipe you mentioned is a breakfast smoothie recipe, which is intended to be a quick, nutritious option with ingredients selected according to your preferences and nutritional goals. We understand that personal tastes vary, and we're sorry it wasn't to your liking. We'd also like to clarify that the option to receive an alternative recipe is part of an optional additional feature. These upgrades require separate confirmation, are entirely optional, and are not necessary to use the core Best.me program. Regarding your subscription, our plans renew automatically unless cancelled before the next billing date, as explained during registration and in the Terms of Service accepted at the time of purchase. If you were unable to locate the subscription management option in your account, we'd like to review your case to understand what happened and ensure everything is working correctly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team
Just started…
Hello Claudia, Thank you so much for your 5-star review! We're excited that you've chosen to begin your journey with Best.me. It's great to have you with us, and we hope the program exceeds your expectations as you continue exploring it. ☺️ We wish you every success on your wellness journey! 💚 - Best.me Team
Hello Romana, Thank you for your lovely feedback! We're excited to be part of your wellness journey and are so happy to hear you're looking forward to getting started. We wish you every success with the program. If you have any questions or need support at any point, please don't hesitate to reach out - we're always here to help. - Best.me Team
You are my accountability partner. Can a person edit the time - that would help sometimes I am in a meeting and my status changes. Also can the weight be maybe 3 times a week and not every day xxx
Hello Helen, Thank you so much for your wonderful 5-star review! We're delighted to hear that Best.me has become your accountability partner, and we truly appreciate your thoughtful suggestions. ☺️ We're happy to let you know that you can adjust your reminder time yourself at any time in the app to better fit your schedule, including days when you're in meetings or have other commitments. Regarding weight tracking, the program is designed for daily entries because body weight can naturally fluctuate from day to day. Recording it daily helps the program follow your overall progress more accurately. Weight is entered in whole kilograms, as this provides a reliable indicator of whether your overall trend is moving in a positive direction. You can update your weight each day when you open your current day's nutrition plan. Thank you again for your valuable feedback, and we wish you continued success on your wellness journey! 💚 - Best.me Team
I signed up, but it sounds like every chance you have on success just costs more and more. If the additional boosts are needed to achieve success, why not share those facts upfront. I think this was a mistake and would like a refund
Hello Tertia, Thank you for taking the time to share your feedback. We're sorry to hear that your first impression of the program was disappointing. We'd like to clarify that all additional services are completely optional and can be declined during the sign-up process. Your Personal Nutrition Plan is fully effective on its own, and these extra features are designed only to enhance your experience for those who choose to add them. A preview of what is included in your Personal Nutrition Plan is also available before registration, so you can see what to expect before completing your purchase. Regarding your refund request, we'd like to review your case individually. Our Customer Experience team has already contacted you directly to assist you and discuss your concerns. Please check your inbox, including your spam or junk folder, for our message.💚 - Best.me Team
I cant log in after paying $29. It is asking me to pay more.
Hello Machiko, Thank you for taking the time to share your feedback. We're sorry to hear that you've had trouble accessing your account. Your Best.me program can be accessed through both our web platform and the mobile app. If you completed your registration, you should also have received a confirmation email with your login details. We'd also like to reassure you that any additional offers are completely optional, require separate confirmation, and are not required to access or use your purchased program. 🙏🏼 Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team
Hello Lauren, Thank you for taking the time to leave a review. We noticed your comment simply says, "no thank you," and we'd like to better understand your experience. Your feedback is valuable to us, and we'd appreciate the opportunity to learn what didn't meet your expectations and how we can improve. 🙏🏼 Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team
Hard to rate this company when I just signed on. Should rate it after I have been with them a while
Hello Debra, Thank you for taking the time to leave a 3-star review and for sharing your honest thoughts. That's completely understandable. It's often difficult to fully evaluate a program right after getting started, and we appreciate your willingness to give it a chance. We hope that as you continue using Best.me, you'll be able to explore its personalized features and see the value it can offer. 🙏🏼 We wish you the very best on your wellness journey, and we'd love to hear your updated thoughts once you've had more time with the program. 💚 - Best.me Team
I have spent hours trying to unsubscribe from the best me app. Due to health reasons I cannot follow the app. I am a 75 year old and this is giving me a headache. I have tried all the stages online but to no avail. Please help......
Hello Anne, Thank you for taking the time to share your feedback. We're very sorry to hear about the difficulties you've experienced, especially given your health concerns. We'd like to reassure you that subscriptions can be cancelled through your account settings, and if you're having any difficulty with the process, our customer support team is happy to assist and can help ensure everything is handled correctly. Your health and peace of mind are important to us. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - Best.me Team
I am very excited to start with the program marketing was excellent, that is what caught my eye....
Hello Rene, Thank you for sharing your excitement! We're delighted to hear that you're looking forward to starting your journey with Best.me and that our message resonated with you. We hope the programme provides the guidance and motivation you need to help you achieve your goals. We wish you every success along the way. If you ever have any questions or need support, our team is always here to help.💚 - Team Best.me
Easy and affordable questions
Hello Claudia, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the process easy and the questionnaire straightforward. We strive to make getting started as simple and accessible as possible. 😊 We wish you every success on your wellness journey! 💚 - Best.me Team
I am having trouble with my grocery list for the week. I am unable to change the meals you have selected for me
Hello Diane, Thank you for taking the time to share your feedback and for giving us 4 stars. We're sorry to hear you've had trouble customizing your meal plan. The program is designed to offer flexibility, and you should be able to adjust your meal selections to better suit your preferences. We'd like to review your case to understand why this isn't working as expected and help you get the most out of your plan. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. - Best.me Team
It's not work at all I suggest never waste your money such a kind of app
Hello Emily, Thank you for taking the time to share your feedback. We're sorry to hear that the program did not meet your expectations. Best.me is designed to provide personalized wellness guidance, and we understand that every user's experience and goals are different. We'd like the opportunity to better understand what didn't work for you and review your specific case. 🙏🏼 Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team
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