This t-shirt is better than I expected
This t-shirt is better than I expected. Great quality the pictures came out so good. We love it
About bestcustom.co
Data updated- Website
- bestcustom.co
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 100% (73/73)
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Is bestcustom.co legit?
bestcustom.co (bestcustom.co) has a 2.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Shipping takes a ridiculous amount of…
Shipping takes a ridiculous amount of time. It’s been in China for so long. I wish I read the reviews here vs on their website. Do not order unless you want to wait a long period of time.
Reply from bestcustom.co2026-05-18
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
The product was great and arrived…
The product was great and arrived quickly.
i never received my order
i never received my order, i emailed numerous times, just to received a response of pay 8 dollars for a delivery fee. i wait to receive some fuses that go into a machine. useless. they sent me some machine parts and it was already labeled and addressed to another person. DONOT BUY
Reply from bestcustom.co2026-05-12
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
The T-shirt I ordered arrived quickly
The T-shirt I ordered arrived quickly. The design was perfect. I recommend
Poor quality and even worse customer experience.
The quality of the product was laughable. I have asked for a refund since December 2025 and they still refuse to refund me anything because it was a specialized product. Well I would normally agree but if you saw how terrible of a product I had received, you think you would want to make it right. Beware of this company its a scam.
Reply from bestcustom.co2026-04-17
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Very happy
Even though my blanket came with an error, they were great on fixing it and re-doing it for free..my daughter loved it..
The “Stars”
The “Stars” were a hit. An usual unique special gift.
I am very happy with my purchase
I am very happy with my purchase, and wouldn't hesitate to order from them again.
This store is engaged in deceptive and…
This store is engaged in deceptive and fraudulent ecommerce activity by systematically copying Etsy sellers’ listings and using those copied listings to advertise and sell products on its own store.
Reply from bestcustom.co2026-03-31
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Beautiful Keepsake
We bought a memorial dream catcher for our friends who lost their beloved dog. It is beautiful and they appreciated it very much. We didn't realize there was a protective backing placed on the item for shipping. When I reached out to the company, they were quick to respond and solved the issue. They had great communication which is rare in these times. I definitely recommend this as a lovely keepsake and I appreciate the professionalism of the support team.
Fast shipping
Fast shipping , received my items and was blown away!! I absolutely LOVE them ..,, they came out so bold and beautiful, pictures look great . Great communication and fast response the customer service team were amazing.
The product was great
The product was great, looks just like my cat.
Do not shop here!
I rarely leave reviews, but this product was so disappointing it’s worth warning others. The “Personalized USA 250th Anniversary Whiskey Glass” is extremely poor quality and nowhere near worth the price. It’s not even something I’d consider displaying on my home bar — it went straight into the trash. The biggest issue is how misleading the product description is. The design is not laser etched, engraved, or embossed as implied. It appears to be flat printed with low-quality ink, which looks cheap and wears the same impression. Nothing about it feels premium or durable. I also paid extra for the “Made in USA” option, but the item shipped from China, which raises serious concerns about the accuracy of that claim. The shipping was handled by UniUni, which only added to the frustration of the overall experience. Quality control also seems nonexistent. What I received looked nothing like what was advertised. I’ve included a comparison photo on other review sites. Customer service was equally frustrating. They were very responsive when I had pre-sale questions, but once there was an issue with my order, responses became slow and unhelpful. The polite tone feels superficial when there’s no real resolution behind it. For anyone considering purchasing, I strongly recommend documenting everything — save emails and take photos if something is wrong. I ultimately had to file a chargeback with my bank. It was initially ruled in my favor, the company appealed, and after submitting additional evidence, I won again and the case was closed. Overall, this was a disappointing experience from product quality to post-sale support. I would not recommend this item or this seller.
Reply from bestcustom.co2026-03-31
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Poor Support and Delays
II ordered an Acrylic Heart with engraving and flowers. I did not know it was made in China and each order was shipped from China. It arrived withing a reasonable time but one line of the engraving was off-centered. I contacted Support and they supposedly ordered a replacement. I never received any order number for the replacement. Comms with Support are very slow. They do not give much information, but are always apologizing. The replacement has taken 2-3x longer and has still not arrived. I requested a credit and will dispute the charge with my CC company. Not a big hassle for $60. I would think twice about using this company.
Reply from bestcustom.co2026-03-31
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
This site is a complete scam
Update: Don't let their nice response fool you. After going back and forth, providing the reason why I want a refund, then having to provide a photo to show them the junk they sent me; I was told "Please remove the protection film and the product will be complete." No idea what they're talking about. Product is "complete" trash. Period. So, be forewarned: They will NEVER provide you a refund. Highly UNETHICAL business practices. This site is a complete scam. Every item I ordered was nothing like the site photo. I paid $150 for 4 sun catchers that were just junk plastic. No detail, dull colors, one dimensional and worth $1 at best. Customer service? There is no customer service. If you want to return an item, they make you jump through hoops, then ghost you. Site says “Satisfaction Guaranteed”. It’s a lie. Photos are all AI generated and look stunning, so it’s easy to believe they’re selling quality artistic pieces.
Reply from bestcustom.co2026-03-07
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Beware - they do not fulfill orders.
The products I purchased back in December still haven't arrived. I also paid additional for US delivery. Each tracking number they provide me is from China.
Reply from bestcustom.co2026-03-31
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Never again
The size is way to small material is trash it took over a month and no response when ask about refund save your money no response
Reply from bestcustom.co2026-03-07
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Ordered on 2/6 and paid expedited…still no product or tracking number as of 2/24/26
Ordered on 2/6 and paid expedited shipping for pokemon card for valentines day. I reached out 5-6 business days after purchase. They immediately responded, we are very sorry, etc. It is now 2/24 I have followed up on 6 separate occasions. It has been 12 business days since I placed the order and it has been 10 since receiving any correspondence. This site is a scam. My lawyer will be serving you.
Reply from bestcustom.co2026-03-03
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Absolute scam
Absolute scam. It took a month to get here, had the complete wrong details on it, was heavily damaged, and noone will get back with me. The map had the complete incorrect location, the map wasn't even half the size as advertized, the spacing left the bottom 1/3 was completely empty, and the plexi was heavily scratched and scuffed. STEER CLEAR OF THIS COMPANY.
Reply from bestcustom.co2026-02-24
Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️