bestcustom.co

I ordered a custom ball cap for my…

I ordered a custom ball cap for my son's birthday. He never received it, and I can't find a customer service number to get in touch with them. The form below asked what is the date I ordered . It doesn't allow me to go back to July and put in the date. My bank said it probably isn't a honest company , but is a fraud one. I filed a dispute with my bank

BEAUTIFUL PLAQUE!

BEAUTIFUL PLAQUE! Arrived on time Engraving was perfect! Great communication and great customer support and service!!

I ordered a grave marker for my sister…

I ordered a grave marker for my sister and I forgot to add her birthdate on it and when I reached out an email I got a quick response back and my sister‘s birthday was put on her marker. I received it in a timely matter and it came out so beautiful. I am really satisfied with the quick response to my email beautiful grave marker. I definitely will be shopping here again and I will recommend thank you so much. I am very satisfied.

This is an excellent company who…

This is an excellent company who produced a quality, laser engraved plate for me. It is done very well and I am very satisfied!

Ordered two items for a birthday gift

Ordered two items for a birthday gift, one received, other item was due to be delivered late and never received! Terrible customer service-would not order from them again!

Beautiful piece that arrived on time

I ordered a 250 year banner on 6/29/26

I ordered a 250 year banner on 6/29/26. It is now 7/10/26. I have yet to receive the banner. Every time I track the order it reads, 'Waiting for details!'. I also noticed that the phone number they have listed is, 123456789.

Do not order from this Chinese company

Do not order from this Chinese company. Ordered 5 weeks ago still haven’t received. They deceived me. I did not know I was ordering from china.

Beautiful little sign for my memorial garden

The design of this sign is charming and unique. I ordered in early June and after two weeks with no item, I contacted the company. They immediately responded stating they would look into it. Before they could reply, the item arrived. Shipping took longer than expected but the sign was well made, good quality and the icing on my memorial garden cake!

Poor Customer Service and Misleading Listing

I ordered this flag based on the advertised picture, which clearly showed grommets on the flag. I specifically needed grommets so I could fly it from my flagpole. When the first flag arrived without grommets, I contacted Best Custom and let them know about the error. They said they would make it right, but then asked me to send an additional $12 for shipping on the replacement flag with grommets. I agreed, expecting to finally receive the correct item. After waiting 29 days, the replacement flag arrived — and it was exactly the same as the first incorrect flag. No grommets. Now I have two flags that I cannot use because neither one has the grommets shown in the advertised photo. I am extremely disappointed in both the product and the customer service. I also regret sending the additional $12, because at this point I feel like the sale was misleading from the beginning. I will never shop from Best Custom again, and I would strongly advise anyone considering purchasing from them to use another company. I originally believed I was buying an American-made product, only to later find out this company is based in China.

Defective Print, Poor Customer Service, and No Follow-Through on Replacement

I am extremely disappointed with my experience with Best Custom and would not recommend this company based on both the product quality and the customer service. I placed an order for two custom portraits, both the same size and format. One arrived correctly, but the other clearly had a production or sizing issue. There was a visible white gap at the top of the print where the image/background should have extended to the edge. Since both portraits were ordered in the same size and format, only with different designs, there is no reason one should have a white border/gap while the other does not. This was not a matter of “color tone” or personal preference. It was a clear printing or sizing error. I reached out to Best Custom on June 11 regarding Order #BCMC197451. Instead of receiving a prompt or helpful response, I had to chase the company through email and website chat. Their replies were slow, incomplete, and frustrating. At one point, it took several days just to get a response, and the response did not even address the actual issue. After I explained again that the problem was the white gap at the top of the image, they eventually acknowledged the inconvenience and said they would send a replacement. That was on June 18. They told me they would remake the print and send new tracking “as soon as possible.” Since then, I have followed up asking for tracking information and have received no update. I should not have to repeatedly chase a company to fix a defective product that I paid for. I spent approximately $85 on two prints, and one of them was not produced correctly. The company admitted they would send a replacement, but then failed to provide the tracking information or follow through in a timely and professional manner. At this point, I am disputing the portion of the charge related to the defective print because I did not receive the product I paid for. The most frustrating part is that this should have been a simple fix. Mistakes happen. But ignoring emails, taking days to respond through chat, misunderstanding the issue, and then failing to provide an update after promising a replacement is unacceptable. I wanted to hang these portraits in my home, which is why I reached out in good faith and gave Best Custom the opportunity to make it right. Unfortunately, their customer service has made the situation significantly worse. Based on this experience, I would not order from Best Custom again. **UPDATE: After I posted my review, the company finally reached back out and asked me to remove it, as well as remove my credit card dispute. To be clear, I gave them multiple opportunities to fix the issue before leaving any reviews or disputing the charge. Nearly two weeks ago, they told me they would remake the photo and send me tracking information. I followed up twice after that and received no response. Only after I posted negative reviews did they suddenly decide to reply. This was a simple printing issue that could have been resolved easily and professionally. Instead, I was argued with, blamed for the issue, ignored after being promised a replacement, and then contacted only after the reviews were posted. My credit card dispute has already been approved and refunded. I will not be removing my reviews because they accurately reflect my experience with this company, including the poor customer service, lack of follow-through, and refusal to properly address the issue until it became public. All of this over a $42 photo. Extremely disappointing experience.

Would give zero if I could

Would give zero if I could. I paid extra for something to be made in America. It's not, they lie. It's going through customs from China. Do not trust this company. They'll lie to get extra money. Got the garbage today! Premium quality paid for..it's thin and cheap. Paid for made in America...came from China. DO NOT TRUST THIS COMPANY.

It was as described and arrived early.

shipping takes to long

shipping takes to long. and customer care sucks should have a phone number not just email

Stay away from this company……Placed an…

Stay away from this company……Placed an order May 15th and as of June 1st, still have not received it….No updates or tracking information to follow up….No 800 number to reach them, only an email which goes unanswered

The hat was not what I expected I asked…

The hat was not what I expected I asked for a refund and all I got was a run a around. I through the hat in the garbage.

Scam

This website is clearly a complete scam. They have a front company in the United States but all of their products come from overseas. What they advertise on their website pictures is not the product that you get. Not by a long shot. Shipping took twice as long then they said it would. I paid an extra six dollars for premium whatever the hell that was. I guess I shouldn’t have expected anything else. But complete false advertising complete scam and they’re charging high prices giving you temu items.

Good stuff great company

Product not delivered in timely manner

DO NOT ORDER

DO NOT ORDER! I got a custom pokemon card for my wife for mother's day and it was nothing like described. I received a plastic block with 2 stickers on the back and could not even read the custom message my sons wrote. Can't get a refund and the company is blaming me bc they said I should have ordered a bigger size. I repeat, DO NOT ORDER. 6/12/26 To bestcustom, I did contact customer service and I was basically informed I could NOT get a refund and I should have ordered a bigger size. You only offered me a $6.00 refund because I paid extra to get "premium quality" which was just a waste of money because I'm still clueless to what "premium" means to your company. Still stand by my word, your company is a ripoff and your pictures are a false representation of your products.