For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Home & Garden

bestcustom.co

104 reviews

2.2104 reviews
Write a review

About bestcustom.co

Data updated
Website
bestcustom.co
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
104 reviews
Replies to negative
100% (73/73)
Do you own bestcustom.co? Claim this profile for free and start replying to reviews.

Is bestcustom.co legit?

bestcustom.co (bestcustom.co) has a 2.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

P
P W · 4 reviews · Experienced 2025-12-09 ·

And again say Stole my design and use…

And again they Stole my design and use even my own product pictures..... I'll open a court against them and inform all other Etsy owners, where they also steel the designs n pictures from

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

R
Robin Yuhas-Bartolomeo · 1 review · Experienced 2025-12-05 ·

I unable to cancel order

I tried to cancel my order because I no longer needed the product. I contacted the companyand was told that it was too late to cancel the order since it was processed already. The ridiculous part was that they said I could change the date on the item if need be. Too late to cancel, but still time to change the date??!! RIDICULOUS!!

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

B
Brenda Mills · 1 review · Verified · Experienced 2025-11-03 ·

The picture turned out to be an…

The picture turned out to be an “orangish” color (not like the photo that was submitted.). I sent an email but didn’t receive a response.

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

J
James Lurie · 1 review · Experienced 2025-10-01 ·

Customer service a waste of time, dont order from them

Ordered jersey online with plenty of time as Halloween a costume. Jersey arrived after Halloween. Tried working with customer service to get a refund. Custom service wasted my time with back and forth emails doing their best not to refund my money. I would not order from them again as if there is a problem don't expect any help from customer service. I really don't have any use for the jersey at this point either. Super disappointed.

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

C
Cody · 2 reviews · Experienced 2025-12-05 ·

DISHONEST COMPANY

DISHONEST COMPANY. THEY ARE LIARS! Order from Etsy instead!!!!! 1) I requested expedited shipping. Product was not produced or shipped for over 2 weeks. 2) I paid extra to have the product made in the USA. Product was shipped from china. 3) I requested to cancel my order and receive a refund. Company ignored my request and I had to dispute the charge with my credit card company.

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

B
Bob N Connie Sitzmann · 4 reviews · Experienced 2025-12-05 ·

This site is a scam

This site is a scam. I ordered a cap for a retired Navy veteran. I have been waiting a long time and the tracking number says it has been waiting for USPS pickup for 5 days. No response from seller. Very poor communication. Buyer BEWARE

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

M
Molly C · 1 review · Experienced 2025-12-05 ·

Takes way too long to ship if at all

I placed an order for an advent calendar on November 20th. it is now December 5th. The shopping information has not updated for nine (9) days, and there is no indication that it has left China. At this rate, I will not have the order before the end of December which is insane. I am wondering whether this is a scam website.

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

A
Anna Herda · 1 review · Experienced 2025-12-01 ·

I still have not received my order

I still have not received my order. It may say that I got it but I did not I just wasted $80.They sent me 2 different tracking #s. One says it was delivered. It wasn't. The other is USPS and it says it's still in California. I have been emailing back and forth with best custom and so far they've done nothing but tell me that I received my package which I have not. I decided to check my tracking again turns out that the post office supposedly confiscated the package because it had counterfeit postage on it supposedly. Then about a week ago I checked tracking and it was supposedly on its way it was supposed to be delivered on the 16th and now it's unknown delivery date which means I'll probably never get it.

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

M
Michelle Kelley · 2 reviews · Experienced 2025-12-03 ·

Product was a very poor quality…

Product was a very poor quality especially since paid almost$50.00. Will not order from here again.

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

C
C.neitch · 1 review · Experienced 2025-11-07 ·

Wrong t shirt size sent to ne

Tried to order sizes for my children, age 4,6,9. Ordered youth xs, s, and medium. Adult size t shirts were delivered. When I contacted them about the mistake, the company said our youth sizes run big. This was obviously a mistake, not a problem with ordering the wrong sizes. I’m almost 6 feet tall and the small size fits me. No way that is a youth size small. I would not order from this company.

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Z
Zach Miller · 1 review · Experienced 2025-12-03 ·

I ordered on 11/23

I ordered on 11/23. I paid for expedited shipping. It’s pretty clear 1-2 days to produce 3-5 to ship. I have no info back and was told to just wait a few more days.

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

L
Lynne Hayden · 2 reviews · Experienced 2025-12-01 ·

I ordered an ADVENT CALENDAR over a…

I ordered an ADVENT CALENDAR over a month ago and it has not come. It's December 2nd. Can't get a hold of anyone. I have contacted the below email 3 times. Dec 10 no ADVENT CALENDAR

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

P
Pamela · 66 reviews · Verified · Experienced 2025-11-03 ·

Excellent company wonderful

Excellent company wonderful Products great prices for unique Gifts. I highly recommend their Products and their company I have purchased a few presents From them and i am very satisfied With the quality of their products

A
Angel Alston · 1 review · Verified · Experienced 2025-11-03 ·

Everything came out great.

R
Ryan Gregware · 1 review · Experienced 2025-11-16 ·

I ordered this package significantly…

I ordered this package significantly ahead of time and was told an arrival date that was well within when I needed it however it is significantly delayed. I gave myself a two week cushion and somehow your services are still not going to get it to me in time it’s the holidays. This is when you need to be on top of your orders. I’m definitely never coming to best custom or recommending your service again.

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

B
Brian Richards · 1 review · Experienced 2025-11-01 ·

78006-zip code

Reply from bestcustom.co2025-12-10

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

J
Josh · 5 reviews · Experienced 2025-11-14 ·

Came out perfectly my family member was…

Came out perfectly my family member was very pleased

M
Missy Ashcraft · 1 review · Experienced 2025-11-25 ·

Horrible return policy, misleading.

Ordered cute hat for my dad’s birthday, paid for expedited shipping. Arrived a week after his party. Tried to return, totally refused stating “it was within our shipping time frame”. Which was not true, I wouldn’t have ordered it if it was going to arrive a week late. After three emails back and forth I give up. Do yourself a favor and stick with Amazon.

Reply from bestcustom.co2025-11-29

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

K
Kathleen Lynch · 2 reviews · Experienced 2025-10-24 ·

This has been the most unprofessional…

This has been the most unprofessional company! I bought a baseball hat for ($52) with an American flag and name and it was the wrong color and this company would not even exchange for the correct color! They refused, and all I wanted was the correct color!! Unbelievable! Also the hat was a cheap $5 hat and was not even almost worth in any color… bad business!

Reply from bestcustom.co2025-11-29

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this email : [email protected] Please type your question directly in the message box to get an answer or solution. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

M
Marc · 1 review · Experienced 2025-11-04 ·

Shipping took some time