We love Better Med
We love Better Med! We were seen quickly. We never have to wait very long. Health care workers always very friendly & help us with our health care needs.
About BetterMed Urgent Care
Data updated- Website
- bettermedcare.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 36% (8/22)
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About this business
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
Written by the business, not verified by us.Is BetterMed Urgent Care legit?
BetterMed Urgent Care (bettermedcare.com) has a 4.4 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 36% of negative reviews. Last updated 2026-09-04.
What people say
Went to BetterMed Chester
Went to BetterMed Chester, needed to be xrayed. Xray tech not there that afternoon had to go to BetterMed Hull Street for xrays. Was Xrayed and told no fractures, possible bruising internally. Pain persisted went to Bon Secours Westchester a few days later and xrays showed fractured sternum.
Reply from BetterMed Urgent Care2021-06-17
Hi Edith, Thank you for taking time to leave us feedback. We will be sure to share your review with the site manager. We hope you are feeling better.
Thorough and professional care.
Was taken care of but my appt lasted…
Was taken care of but my appt lasted for most of the day I didn't get out ofthere till 630pm
Hello
Hello. When I arrived I called to inform the staff i was outside, the phone keep ringing for 10 mins. No one would pick up to place me hold. Then I got out my car to tell them I’m currently calling them, then she picks up the phone. My appointment was at 11:15am however I wasn’t seen until 12:05pm. The first room I walked in the nurse or whomever was very dry. I asked 2 questions and then realized she was having a bad day due to whatever. I will go to the one on Chester next time.
Reply from BetterMed Urgent Care2021-06-17
Hi There, Thank you for taking time to leave us feedback. We are sorry that you had a negative and frustrating experience with us. We take feedback like this very seriously and will be sharing it with the Site Manager. If you would like to speak more about your experience with someone on our staff please send us an email at [email protected].
Quick and Easy
Went in for a COVID test. Simple process to schedule and was a quick and easy visit!
The staff is always very polite
The staff is always very polite. They work fast and even on busy days you are seen swiftly. Never once was anybody there rude to me.
Quick
Quick helpful service.
Charlotte locations - Wonderful!!
I’ve already referred two people to your practice. You all were great!!!
I used BetterMed for a COVID test for…
I used BetterMed for a COVID test for air travel. Their process was easy to follow and extremely safe. The nurse was professional and cordial and the physician was friendly and efficient. From start to finish it took only approximately 30 minutes.
Didn't find any compassion or…
Didn't find any compassion or understanding of the pain I was in. Very cold just go to the ER.
Excellent care
Excellent care, consideration, Covid protection Thank you very much
Great and friendly service
Great and friendly service. Thank you
Very simple and convenient for my wife…
Very simple and convenient for my wife and I to get Covid testing before an overseas trip. The staff was friendly and cooperative.
I thought the device was quick but I…
I thought the device was quick but I went in to be treated for covid like symptoms and expected that It would be examined but I left the appointment wondering why no covid test was performed? I ended up having to go to another doctor to verify for covid on the next day.
Only thing that they could do better is…
Only thing that they could do better is prescribe maintenance orders / script?
Good
Good good good good
The NP treated me for tick bite that…
The NP treated me for tick bite that had adverse reaction. Excellent care.
Always efficient and knowledgeable
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