BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
Written by the business, not verified by us.BetterMed Urgent Care (bettermedcare.com) has a 4.4 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 36% of negative reviews. Last updated 2026-09-04.
Place was nice, clean, and updated. Not so sure I agree with their intake process. Particularly, where they ask what you came in for. This is done in a lobby in front of everyone. Seems like this is a privacy violation. Plus, seemed a bit rushed but maybe that was due to them getting ready to close.
I had back pain from some heavy lifting. The check in process was quick and easy. I was taken to an exam room, checked out by the Dr, given prescriptions, etc and was on my way in no time. I would definitely come back to Better Meds/Midlothian, VA for my urgent medical needs!
This place is the best! Their office was super clean and modern. The staff was kind, efficient, and professional. They were very helpful and were able to schedule me at a moments notice. I would definitely recommend this office!!
While my insurance doesn’t cover much of the bill, I don’t mind because of the outstanding service and medical attention I receive. I wish they had PCP services!
The nurse, NP as well as PA there are amazing, friendly and extremely helpful! The lady who sits at the front desk on her cell phone the entire time is not so friendly and helpful though. When entering the building, she had a bad attitude and lacked customer service altogether. She then walked me back to the room and continued to be rude. Especially when I asked for a specific doctor who I told would be there the day of my appointment. It was not a big deal though because I didn’t mind seeing the other physicians but she clearly expressed her annoyance with my questions. I rate the facility overall 4 stars because the rest of my visit was great and every one of the other staff members were fantastic with their patient care.
Excellent customer service!! Great care, no wait, extremely efficient beautiful clean facility!
This medical facility is top-notch. I was received almost immediately after filling in kiosk information, led to a room and seen by the nurse within 5 minutes. Full treatment and dismissed by the doctor within 50 minutes.
Peaceful waiting room which is important while you sit worrying about what is wrong. The receptionist was very helpful since I hurt my knee and was already in a cast from another fall. The Nurse practitioner was up beat and made sure I understood what was going to happen and then at the end what my next steps should be and what to expect while I healed. Great experience.
I scheduled online a same day COVID PCR test for my daughter, was in the office for 10 minutes, and had the results that evening. The staff was friendly and helpful. I was so impressed and appreciative!
Great staff and personality. Definitely have been here more than twice for urgent care notice even late notice. Will definitely recommend, when the office is not busy, you're expecting to be there minimum 15 mins. You can do walks-in, highly recommend you to check their website and choose an appointment of your day of or next day. Please give it about minimum 2 hours ahead of appointment schedule to save time due to walk-in.
Happy We are happy to have BetterMed Urgent Care in Ashland which makes it close to our home. We have used this facility several times for cuts, sprains, fractures & breathing issues. Excellent care, short waits, informative, helpful and caring staff.
I had great service. Everything was very organized and clean. I felt safe
Always a good experience. Wait times are short and that's important when you don't feel good.
Very professional. Fast service abd results.
The staff was professional and courteous. They truly cared about me.
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