The only At-Home Professional-Level Skincare Solutions WITHOUT complication & headaches
Written by the business, not verified by us.
Is Bettr legit?
Bettr (bettr.co) has a 3.8 out of 5 rating on OK.one, based on 92 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-10-24.
I ordered from these people back in January 14th, I kept emailing them to check on my 2 joggers that I ordered and they kept saying that it's on its way. This little back and forth kept happening for at least 2 months. Then in around mid March I emailed them again and they finally admitted that they lost the package and offered to resend them. I stupidly accepted because I really wanted the cargo pants but guess what 1 month passed and still nothing. I asked for a refund 2 weeks ago and all they keep saying is that they are contacting them their team so I can get my refund. I keep emailing them and no response. This is the first time I ever experience this lack of professionalism and lack of competency. Either they are scamming people and purposely not wanting to refund me and just ignoring me or they are the most incompetent company I crossed paths with. Maybe both.
Reply from Bettr2025-09-07
Hi Joao, sorry you went through this. However, this review does not relate to us.
Bettr (bettr.co) is a premium men’s skincare brand — we do not sell joggers, cargo pants, or clothing. Our official support email is [email protected], and our only website is www.bettr.co.
Please verify the source of your purchase and support email, and remove this review if it was not connected to us. We have also flagged this review to Trustpilot as unrelated.
Thank you,
— The Bettr Team
Damn. We’ve never shipped joggers in our lives. We do skincare, not scams.
Sorry you had a bad time somewhere else, but that wasn’t us. We make skincare for bold, busy men - not shipping joggers/pants from China.
Please verify through www.bettr.co or [email protected], and remove your review... makes us look kinda embarrassing.
The cargo pants are not even similar to the ones announced. These are dropshipping products with no quality and they dont even help with returns, typical dropshipping policy, offering 50% refund of the shipment costs or you paying the fees for the return to china (Zhejiang, CHN).
Reply from Bettr2025-09-07
Cargo pants? China shipments? That’s not us buddy.
Bettr (bettr.co) makes skincare for bold, busy men — no joggers, no dropshipping. You can verify at www.bettr.co or via [email protected].
Please double-check your purchase, and we kindly ask you to remove this review when you verify. Trust pilot has been notified as well.
Thank you
- The Bettr Team
Horrible cheap quality cargos that looks nothing like the website pictures and took over a month to get them. What a waste of money
Reply from Bettr2025-09-07
Thomas, we do men's skincare. Not "cheap cargos".
Sorry you went through this. That said, this review does not relate to us.
Our official support email is [email protected], and our only website is www.bettr.co.
Please verify the source of your purchase and support email, and kindly remove this review if it was not related to us. We have also flagged this review to Trustpilot as unrelated.
Thank you,
— The Bettr Team
Ordered on the 9th and still ‘ready to be shipped’ ordered them to wear for the 28th and don’t see that being possible, livid!
Reply from Bettr2025-09-07
Harvey, really sorry to hear about your experience.
Here's the facts:
Bettr was closed since 2023. Relaunching September 2025. So unless you time-traveled, this review isn’t about us.
Bettr (bettr.co) makes skincare for bold, busy men — not joggers, not cargos, and never China shipments.
You can always verify through www.bettr.co or [email protected]. Please remove this review if it wasn’t from us. We've also notified Trustpilot
Thank you,
— The Bettr Team
I thought I'll give it a shot , website looked like there wasn't much on but I thought it might be a new company and I'll give them a chance . Delivery took 1 month even I payed premium. Never refunded for delivery even tho they emailed me. Quality so poor that I can buy better material at Primark. Don't waste Ur money avoid. Proper scam
Reply from Bettr2025-09-07
We don’t sell low quality clothing.
We don’t ship from China.
What we do:
+ Premium skincare
+ Fast shipping (Under a week)
+ Phenomenal customer service
Our only official website is www.bettr.co, and our support email is [email protected]. Please verify the source of your order and support email — if it didn’t come from us, this review doesn’t belong here.
P.S. Sorry you went through the trouble. Karma will get those guys for sure.
— The Bettr Team
Customer service is shocking!! Sent countless emails asking where my parcel is, just get back, I’ll look into it! Fraudsters and scam artists.
Reply from Bettr2025-09-07
Closed since 2023. Relaunching September 2025. So unless you time-traveled, this review isn’t about us.
Bettr (bettr.co) makes skincare for bold, busy men — not joggers, not cargos, and never China shipments.
You can always verify through www.bettr.co or [email protected]. Please remove this review if it wasn’t from us. Karma will handle the rest to those scam artists.
— The Bettr Team
I ordered two pairs of pants and given a false tracking number and it’s been weeks. I need my money back or the pants. Is this brand a scam?
Reply from Bettr2025-09-07
We don’t sell pants...
Bettr (bettr.co) is a premium men’s skincare brand — we’ve never sold joggers, cargos, or clothing, and we never ship from China. In fact, our brand has been closed since 2023 and is relaunching in September 2025, so this order could not have been with us.
We’re sorry you had such a frustrating experience elsewhere. Please verify the source of your purchase and support emails. Our only official website is www.bettr.co and our support email is [email protected]. If your order didn’t come from us, kindly remove this review. We’ve also flagged it to Trustpilot as unrelated.
Thank you,
— The Bettr Team
Ordered two pairs of pants and week ago. Paid extra for 2-3 day shipping. Their support email bouncesback saying it doesn't exist. No way to contact them. Item still hasn't shipped and haven't been provided a tracking number. This is a scam
Reply from Bettr2025-09-07
One day these imposters will get their karma.
We don’t sell pants, and we don’t provide fake or bouncing support emails.
Bettr (bettr.co) is a premium men’s skincare brand — we’ve never sold clothing or joggers, and we never ship from China. In fact, our brand has been closed since 2023 and is relaunching in September 2025, so this order could not have come from us.
We’re sorry you had such a frustrating experience with another company. Please verify the source of your purchase and support email.
Our only official website is www.bettr.co, and our only support email is [email protected]. If your order wasn’t with us, kindly remove this review. We’ve also flagged it to Trustpilot as unrelated.
Thank you,
— The Bettr Team
Overall, I have had a great experience using Bettr! My skin has cleared up and I love the fact that these products are natural! The only downside is the pricing for these products. They are expensive.
it's a great product and im seeing better results than any other skincare i've ever used
Reply from Bettr2023-01-11
The pleasure of being your go-to skincare is all ours, fam! Thank you for sharing your feedback. Appreciate you!
Please let us know whenever you need anything at [email protected]
I am really happy with BETTR so far. A couple of weeks have passed since I started using their products but I can already feel a significant difference in my skin tone and general look.
Their customer support is fast and sorted all my enquires in a swift and professional manner!
I am truly happy and just ordered 2x Trio sets with their Christmas promotional price :))
Feeling BETTR! 💪
Reply from Bettr2022-12-27
It's an ultimate pleasure to hear your feedback, Sergio! Thank you so much for the dedicated membership and inspiring attitude toward getting better every day.
It completely changed my life, from day one I felt the change, I used to have acne and oily skin, after two days of using it, my skin was healthy dry, I woke up without the oily feeling on my face, I tried all the typical chemical marks of the market, in fact, i had no faith in this product made from natural ingredients, but, it is the best i have tried, even if i don't use it for a day, the effect continues, you have helped me a lot, thank you very much.
Reply from Bettr2022-12-07
Cheers Victor! Words can't describe how honored we are to receive your feedback. Thank you for choosing Bettr. We're inspired to continue providing the best products and services you deserve. 🙏
Hi Fam,
Thanks for your tremendous patience.
We've been having some inventory shortage due to our biggest BOGO promo recently.
We will make sure to ship your goods as soon as possible. Within the next 7 business days.
Sending our deepest apologies on behalf of the whole Bettr team. 🙏
Dear Sebastian, we have replied to your query via email. It seems like your package has experienced a failed delivery attempt and is currently available for pick-up.
Never going back to my old skin care products again!
I was blown away by this product. After a few days of using it, I could see results. My skin became clearer and less oily. I end up ditching my old skin care products as they aren't as effective as Bettr. It's well worth the price, plus the shipping is fast!
Reply from Bettr2022-09-23
Thanks for your amazing feedback, Dann! We truly appreciate it, fam.
Received the product used it now for 3 weeks and there is no change with my skin. Pigmentation haven't decreased or any difference in fine wrinkle lines. My nephew also tried it for his acne skin and there is no difference as well.
Reply from Bettr2022-08-15
Hi Jaco, thank you for the honest reviews!
We're terribly sorry for the experience you and your nephew have had so far. Please allow us to fix this by reaching out to our team at [email protected] for further help.
Good Product but pricing is ridiculous. The only way it's worth getting is through amazon.com for $49.99. On the official website it's $98! They're taking advantage of their international customers by making them pay double the price. And customer service won't provide you a reason for this. They just ignore my messages. Not worth it.
This skincare routine left was minimalistic yet effective, I didn't need to ruin my skin with charcoal masks that I would have to scrape off my face, and there is a small amount of steps. Using this product actually felt nice to use and made me feel incredibly fresh afterwards. Good job Bettr.
Reply from Bettr2022-07-20
We all needed to hear that from you, Kyle!
Thank you so much for the insightful and detailed feedback. This inspires the entire Bettr team massively. :)
Here's to the better version of you!
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