The only At-Home Professional-Level Skincare Solutions WITHOUT complication & headaches
Written by the business, not verified by us.
Is Bettr legit?
Bettr (bettr.co) has a 3.8 out of 5 rating on OK.one, based on 92 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-10-24.
Great marketing and advertising. But the product itself is not good. For me, at least, I’ve been breaking out with acne even after 4-5 weeks of use. I have to use a different product (what I normally use) to clear up the acne. The product also caused me to have a burning rash on the side of my face.
Just not anywhere near worth $100 (in my opinion).
I contacted the company to complain about this after just a couple weeks use. They asked me to continue using the products for at least a few more weeks as my skin was just “purging.” Well, I did, and my skin was no better.
I contacted them again to ask for a refund and they refused. They offered a 50% refund, if (get this) I returned the bottles (and PAID) for the shipping myself.
I explained that I no longer had the bottles because I used the entire product, per their prior recommendation that I do so before giving up on the products, and threw the bottles away. This did not change their mind and they have refused to provide a refund.
Probably the worst $100 I have ever spent.
Also, note their reply below:
1. They claim that the 30 day money back period expired. I asked for a refund after two weeks, but they refused, telling me to continue using the products while my face “purged.” Well, I did. And low and behold 30 days passed and they’re using that to refuse to provide a full refund.
2. They say they offered a free set of products. I took it because I trusted them that my face was indeed just “purging” and that I needed to use the products for 4-6 weeks. However, the continued use only made my face worse. Hence, why I asked for a refund.
3. They claim I “negated” to return any goods. Yes, because there are no goods to return! I used the products as they told me too (again, trusting them) but my face did not get any better. There simply isn’t anything for me to return to them.
Reply from Bettr2022-01-04
Dear Daryoush,
We're so sorry for your experience. Please rest assured that we have indeed tried our best and almost the impossible to provide the best possible solutions for you.
Unfortunately, the order doesn't meet Bettr's Refund & Return Policy due to the following reasons`
1. The order was initially discounted by 30%
2. Bettr offered a FREE Bettr You Skincare Set (which is insane) to keep the customer's routine going and enable him to treat the unclogged pores. The team received an APPROVAL from the Customer to process the free order
3. The customer claimed a full refund after the expiry of the 30 Days Empty-Bottle Money Return Guarantee
4. The customer negated to return any goods with their shipping labels provided to be eligible for an "exceptional" refund processing
Please kindly note that our team attempted to offer you a 50% discount as an EXCEPTION to make you happy :) with no goods returned, and we received no further consideration from you, dear Daryoush.
It's not about the expenses when it comes to skincare. We prioritize our folks' skin health and will continue providing as much assistance as required to help them attain the best version of their skin.
My order was delivered impressively fast. The items are convenient to use and smell incredible. I've used Bettr before and it definitely helps keep my skin clear, especially when wearing a mask all day at work and working in warm spaces.
Reply from Bettr2022-01-04
Thanks Joshua! Truly appreciate your time and amazing feedback. Please make sure to stick to the recommended amounts of application especially while wearing a mask.
Been using the Bettr kit for a week now.
Face has definitely been more smooth which is great.
I have never really had much acne ever.
But recently I have received slight red spots/acne on my cheeks. I now have more than what I originally did.
Reply from Bettr2022-01-04
Hi Dylan,
Thanks for sharing your feedback with us.
Skin purging caused by the adaptation of a new skincare line is totally different from breakouts and irritation.
Our team will reach out to you immediately to provide proper assistance and guidance.
Dear James,
We are so sorry to hear you've not received your parcel yet. Please note that standard delivery is arranged by your local post and we have got to follow the standard guidelines,- force major conditions are out of our control.
However, a notice was left by Canada Post after a delivery attempt on Dec 9th, 2021. Our team will reach out to you with more detailed information to help you receive the package.
Thank you for your patience and understanding.
The face wash was too drying and harsh on my skin and the moisturizer was too oily.
Reply from Bettr2021-12-20
Thank you for sharing your honest review with us! We're so disheartened to hear that, dear William. Please kindly mind Bettr’s recommended routine and amounts of application for the optimum balance.
If you still would like to receive assistance on the use of Bettr, please note that our team at [email protected] has already contacted you regarding this matter.
We're so eager to provide the best possible service and products you deserve.
Fantastic products / packaging sometimes leak on arrival.
Fantastic products. My teenage son started using them as well. My only complaint is that sometimes the tube is leaky and have had two tubes of the facial cleanse arrive leaking. Also the label is difficult to read. Nonetheless I highly recommend this brand. I have been using them for about 9 months and have seen remarkable results.
Reply from Bettr2021-12-13
Dear Witt,
We're beyond grateful for your honest feedback and for choosing Bettr over and over. It's been a long-term bond and we wish to thank you for being a trusted Bettr Family member.
Please accept our most sincere apologies for the unexpected sensation with our Clean Bettr Cleanser. We will never stop working on delivering the best service and products you deserve. And reviews like this motivate us even more.
Please don't hesitate to shoot us an email should you need any help or have questions to share. We're always here for you.
Wanted to like this, as I've been looking for a good skincare routine for a while. But, unfortunately, it's just not meant to be. After using the Bettr products for a while now, they continue to make me breakout. The pimples and acne have not gone away yet, either. Totally sucks.
UPDATE 12/25/21:
Breakouts still haven't cleared up. Be cautious when using these products. You may screw your face up.
UPDATE 1/4/21:
Forgot to mention that Bettr encouraged me to keep using the product for at least 4-6 weeks even though my skin was breaking out almost each time after use. At 4-6 weeks, if your skin is still getting worse, you can’t return the product as it’s past the 30-day window. Just something to keep in mind.
Reply from Bettr2021-12-08
Dear A., we're absolutely disheartened to know that and would like to look into your case more closely in order to provide the best possible assistance you deserve.
Please drop us an email at [email protected], since we're unable to find any order number or email address corresponding to the posted review.
This is extremely rare in our practice and we're so eager to find out more about your Bettr experience.
UPDATE: We are yet to hear from you, dear A. There has been no order number or email address found in the review information, so please drop us an email for further assistance.
Enjoyed the moisturiser and serum but not the cleanser. The serum and moisturiser is light, scent-less and easily absorbed. The cleanser is too perfumery for my liking. May purchase the serum if on sale
Reply from Bettr2021-12-03
Thanks for your honest feedback, Shun! Great to hear that you loved our products.
We're so sorry you didn't happen to like the Cleanser as much. Please let us know should you have any other concerns.
P.S. Surprises are ongoing when subscribed to our newsletter. :)
I've tried a few skin care products over the years and basically resorted to using nothing because they all disappoint.
I decided to try bettr, and I love the facial cleanser and the moisturiser.
For the first time ever I have noticed an obvious difference in the softness and even tone of my skin.
I look forward to putting it on everyday and am now hooked.
Reply from Bettr2021-11-25
Dear Craig, thank you so much for taking the time to share your amazing experience with us.
We truly appreciate it and count ourselves lucky for customers like you.
Looking forward to consistently providing the level of service and products you deserve!
BETTR skin care is so good i am actually so proud to be part of the skin care program. I love using bettr skin care everyday as it keeps my skin clean and healthy through out the day.
Reply from Bettr2021-11-18
Thank you so much for the amazing feedback, Kunal! We're so glad your skin loves Bettr. :)
For years, I’ve struggled to find the right product for my skin type, but from the first time i used Bettr, it made my skin glow, feel & look healthy! I am a fan!
Reply from Bettr2021-11-17
There you are, Vicente!
We're so delighted to hear back from you. Thank you so much for sharing this awesome feedback. Appreciate you a ton!
I have tried Lumin, I have tried Disco men's skincare lines. After a week of using the complete skincare trio, I can honestly say this trio set is just that much BETTR! Quality products, clean ingredients, slick and clean packaging. Skin feels smooth and refreshed, moisturized all day without greasy feeling. Took a few weeks to receive products in mail as I live in Canada. Customer service was excellent with followup on queries. All in all very impressed and will order again. Hoping to see Bettr expand their products, would be nice to have and under eye cream, exfoliating cream or mask, and body wash. Look forward to seeing what Better has in store moving forward.
Reply from Bettr2021-10-28
We're beyond grateful for your sincere and honest feedback, Mike!
It's quite heartwarming to see how our values match, - we're definitely aiming to expand the Bettr store in the future.
But most importantly, we're really delighted to hear about your skin's response to Bettr and the positive transformation.
Please rest assured that Bettr Support is just an email away should you need any further assistance. :)
I still haven’t even bloody gotten my order it’s been a month now
Reply from Bettr2021-10-26
Hey Burak! We're terribly sorry to have made you feel that way. Your Bettr order is on the way, and we're not expecting any delays with it. Please mind the standard shipping guidelines for your country.
Our team will reach out to you with order updates shortly :)
Thanks for your patience!
I started using the face wash and I broke out into pimples and having face skin issues. I thought it would help me face but only made things worst than they were.
Reply from Bettr2021-10-26
Dear Benjamin, thank you so much for sharing your concerns with us!
We've been looking forward to hearing back from you, and are quite restless about your experience. Hence, our Support Team will reach out to you with a remedy and proper assistance with your situation.
We believe Bettr works for all skin types, yet some may need much more patience and a more unique approach than suggested for usual practice. It's not even a bad thing that you're having breakouts, this is just the beginning of your bettr skin, so you may actually need to let those clogged pores open up! :)
I love it greatest I’ve found got rid of all my acne!!! Takes time but definitely really works!!.
Reply from Bettr2021-10-19
Thank you, Fam! You've been an amazing Bettr Family member who motivates us and inspires us to get better every day.
You've found the routine that works best for you, - we couldn't be more grateful to you for sharing your honest feedback with us and the rest of the folks out there willing to get their best skin today :)
It has been a month already and still I didn't receive my order. However, I really appreciate that the company, from the very first moment, came in touch with me to help by telling me what happened with the package and that is delayed because of Covid-19 precautions. I will be patient for a couple of more days to check for any updates. Thank you once again for your immediate response and support.
Reply from Bettr2021-10-15
We're so disheartened to inform you that the delivery of this order has been affected by the potential delays present in Cyprus(the recipient's country), due to the Covid-19 strain spread. This is far from our usual practice, Gavriel. We've been informed by the shipping partner that the parcel was forwarded to the country of destination two weeks ago. Our support team will reach out to you with more updates and local tracking information immediately.
Thank you for purchasing with us and being so patient. We sincerely apologize for the headaches and inconveniences caused on the way!
Since I’ve started to use Bettr products, my life has gotten so much Better ! Their delivery timings , packaging and product itself is simply amazing ! I’m happy I chose Bettr Men skin care products ❤️💯
Reply from Bettr2021-10-12
Thank you so much, David!
Wishing you that healthy and glowing skin you deserve, Fam!
Tried to scam customers at checkout with the bait click purchase for the additional package with the discount. Yall ain't slick.
Reply from Bettr2021-10-12
We're terribly sorry for making you feel that way.
There has been no such intention. Everything is quite transparent and simple, - the customer gets to select or ignore the recommended products. :)
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