Great product and fantastic customer…
Great product and fantastic customer service!
About Bicystar Group Co., Ltd.
Data updated- Website
- bicystarstore.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 11 reviews
- Replies to negative
- 100% (1/1)
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About this business
Bicystar Group Co., Ltd. is a forward-thinking company dedicated to empowering individuals and families through innovative biking and lifestyle products. Established in 2004, our mission is to inspire self-reliance and adventure at every life stage, from childhood to adulthood. We understand the joy and freedom that biking brings, serving as a catalyst for memorable experiences and explorative journeys.At Bicystar, we pride ourselves on our commitment to quality and sustainability. Our products range from children's bikes to adult leisure gear, all designed with the utmost attention to detail, ensuring they not only meet but exceed customer expectations. By using superior materials and sustainable practices, we strive to create products that support a healthier planet without compromising on performance or aesthetics.Our core values encompass freedom, quality, innovation, care, sustainability, and inspiration. We aim to nurture these values in our customers, encouraging a spirit of adventure and exploration in their daily lives. Our passionate team continuously seeks innovative solutions that enhance both indoor and outdoor adventures, sparking joy and self-discovery.As we continue to expand our product offerings and reach more customers around the world, we remain dedicated to our mission of fostering a love for biking and exploration, making every journey an extraordinary experience with Bicystar. Join us in navigating the path to unforgettable adventures!
Written by the business, not verified by us.Is Bicystar Group Co., Ltd. legit?
Bicystar Group Co., Ltd. (bicystarstore.com) has a 4.7 out of 5 rating on OK.one, based on 13 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Wish I could give 10 Stars
Everything went better than I expected with this order. The bike is top quality, and the shipping was super fast. The customer service was the best that I've received in a long time. My daughter has since outgrown the bike, and it has become a hand-me-down for another child. I was very surprised when my daughter went straight from the balance bike to a regular bike with no help from me. She got the hard part down with the balance bike, and the rest was so easy for her to grasp. I highly recommend this company and their products.
I was contacted by Anita from BicyStar…
I was contacted by Anita from BicyStar who personally expedited my order for replacement parts. She followed up with me several times and made sure that I received my order. She was wonderful. This company is focused on customer service. I highly recommend them.
Mark has been very attentive and…
Mark has been very attentive and pleasant to deal with, and the part I ordered arrived and is of good quality.
Our kitty cart is perfect
Our kitty cart is perfect. It is sturdily built and has multiple places for the kitties to look out as they ride. Everyone who sees it, loves it. It’s really attractive. I was also pleased to get my free tag with my kitties name on it. But I have waited about a month for the 2 extra tags I ordered for my other 2 kitties.
Very pleased
The company had the product I was looking for and it was delivered in a timely manner. And it was free shipping. I loved it!
TWO defective bicycles received from…
TWO defective bicycles received from this seller. Absolutely unacceptable quality. First bicycle: Ordered in February as a gift. When finally assembled, the bike was DEFECTIVE and could not even be put together properly because the front fork was too narrow to install the front tire. Completely unusable. Since it was purchased as a gift and not assembled immediately, it unfortunately fell outside the return window. Second bicycle: Because I was stuck with the defective February bike, I ordered a SECOND bicycle from this seller in May. Shockingly, that bike ALSO arrived defective. That bicycle WAS returned within the return window and I received a refund for it. At that point, the seller acknowledged the issue with the FIRST defective bicycle and OFFERED a refund for it as well due to the defect. NOW the seller is going back on that promise simply because I returned the SECOND defective bicycle for a refund. That makes absolutely no sense. These are TWO separate defective bicycles. I should be issued TWO refunds for TWO defective products that were poor quality, unusable, and could not even be properly assembled. Selling defective merchandise and then refusing to honor a promised resolution is unacceptable.
Reply from Bicystar Group Co., Ltd.2026-05-26
Hi Raelynn — Mark here, Founder of Bicystar. You're absolutely right, and I sincerely apologize. Two defective bikes is unacceptable, full stop. I also owe you an apology for the confusion around the refund — I mistakenly thought we were dealing with one order, not two separate issues. That's on me. I want to confirm that this has now been fully resolved: the refund for the original February order has been issued, and a brand-new, inspected replacement bike has been arranged for you as well. If you still have the defective units at home, please don't return them — feel free to donate them or have a local bike shop take a quick look, as the fork issue is typically an easy fix for normal use. I take this personally, and I'm using the details from your experience to improve our quality checks so this doesn't happen to anyone else. If there's anything more I can do, please don't hesitate to reach out to me directly. Warm regards, Mark Founder, Bicystar
Highly recommend! They are legit.
My first order was a pet stroller through Amazon and the quality is fantastic! The stroller purchase/delivered and included a free engraved pet collar charm too. I ordered that next and it was so well made, I wanted a 2nd for my other pet. With this purchase I needed some assistance from customer service. They were prompt with their emails and very helpful. This is a legit company and I recommend their products.
They are amazing
They are amazing. Had a problem with my pet stroller and they quickly took great care and concern to make it right. Incredible customer service. I highy recommend them for all!
Customer Service was beyond excellent
Customer Service was beyond excellent, so rare these days. Anita was beyond help with our situation, she followed up every step of the way. Thank you for such an amazing experience, it was quite refreshing!
Awesome customer service
Awesome customer service, great products. Have bought the pet stroller and two name tags from them.
Exceeded expectations!
Exceeded expectations!! Our cat loves this stroller!
Great products from a great company
Ordered an extra set of wheels for our dog stroller. Great company to work with and fantastic dog stroller.
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