Billo (billo.app) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
K
Kia S · 1 review · Experienced 2025-07-04 ·
★★★★★
Not even worth checking out
Not even worth checking out. Low paying gigs. I'll pass, no thank you!
Reply from Billo2025-11-19
We’re sorry to hear that your experience didn’t meet your expectations. 🙏
Billo strives to provide a variety of opportunities that cater to different creators’ skills and goals. While some projects may be smaller in scope, there are also higher-value campaigns with more requirements and pay. We encourage you to explore different campaigns and creator tiers, as there may be opportunities that better match your expectations and experience.
We appreciate your input and hope you might consider giving the platform another look in the future. 💜
L
Liubov Ch · 1 review · Experienced 2025-07-16 ·
★★★★★
Disappointed: Rejected Solely for My Nationality
I was very surprised and disappointed to be rejected by Billo solely because I hold a Russian passport — despite the fact that I live in the United States and have a valid U.S. work permit.
There is no mention in their Terms of Service or public documentation that restricts users based on citizenship. According to their own website, the requirements are to be over 18 and to live in the U.S., Canada, the U.K., or Australia — I meet all of these criteria.
Rejecting someone based entirely on nationality, when they are legally working and residing in the U.S., is not only unfair but feels discriminatory. I hope Billo reviews this internal policy and moves toward a more inclusive and merit-based approach.
Reply from Billo2025-11-19
We sincerely apologize for the frustration and disappointment this situation has caused. 🙏
Billo strives to maintain a platform that is safe, compliant, and accessible to creators in accordance with legal and regulatory requirements. While our public-facing eligibility requirements include age and residency, certain internal policies may impact eligibility in ways that are not immediately visible. We understand how this may feel frustrating, and we genuinely appreciate your perspective.
Your feedback will be shared with our internal team for review, as we are continuously looking for ways to improve our processes and ensure they are as transparent and fair as possible.
Thank you again for your candid feedback. We truly value your thoughts and hope to continue improving the creator experience. 💜
C
Christian Vela · 1 review · Experienced 2025-07-23 ·
★★★★★
So far so good!
So far, my experience with Billo has been great! The platform is easy to use, and the projects are fun and straightforward. I appreciate the clear communication and the opportunity to work with a variety of brands. Excited to keep growing here!
Reply from Billo2025-11-19
Thank you so much for your wonderful feedback! 💜 We're really glad to hear that your experience on Billo has been smooth and enjoyable. It’s great to know you’re finding the platform easy to use and the projects engaging. Clear communication and meaningful opportunities are exactly what we aim to provide, and we’re happy to have you growing with us. We appreciate you being part of the Billo community! 🌟
D
David Clark DCmeNow · 4 reviews · Experienced 2025-07-12 ·
★★★★★
This app/company gave me such an…
This app/company gave me such an amazing opportunity to advance in my field in my industry they also are a great resource for brands to get cheap but high-quality videos for the companies marketing department!
Reply from Billo2025-11-19
Thank you so much for sharing your experience! 💜 We're truly glad to hear that Billo has given you opportunities to grow in your industry, and we appreciate your kind words about the value we provide to brands. Our goal is to make high-quality, creator-made content accessible and effective for businesses while supporting creators like you every step of the way. We're grateful to have you in the community! 🌟
I am loving this new side gig! It’s allowed me to make to make extra money for my family, grow in my editing skills and build confidence in my content creation ability!
Reply from Billo2025-11-19
Thank you so much for your kind words! 💜 We're thrilled to hear that Billo has helped you earn extra income, sharpen your editing skills, and grow your confidence as a creator. Your growth and creativity are exactly what we love to support! We’re grateful to have you in the community and can’t wait to see more of your amazing work. 🌟
J
Janice · 2 reviews · Experienced 2025-05-11 ·
★★★★★
A Great Platform for Creators!
As a creator, this platform has been a great place for me to experience ugc jobs with some great companies!! BILLO has provided lots of tips and tricks, and support is there to guide the creator through any issues!!!
Reply from Billo2025-05-12
Thank you for your awesome feedback! We're thrilled to hear you've had a great experience with BILLO and that our tips and support have been helpful. Keep up the amazing work!
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Lionel Jones · 1 review · Experienced 2025-05-05 ·
★★★★★
Immediate services and acquit…
Immediate services and acquit information in aiding with any brand issues. Great 👍🏾 job looking forward to continuing services for Billo providing engaging and informative content for future clients.🤩
Reply from Billo2025-05-12
Thank you so much for your kind words — they mean a lot to us! We're looking forward to seeing more great content from you!
C
Carrie Vee · 8 reviews · Experienced 2025-04-21 ·
★★★★★
Billo is a great platform!
Billo provides amazing customer service and always has your back. As a creator, I appreciate their prompt responses. The jobs they provide for creators are amazing. They are professional, kind and allow flexibility for creators to do their job- create fabulous videos for brands. I love working in this platform!
Reply from Billo2025-04-23
Thank you so much for your amazing feedback! We're thrilled to hear that you feel supported and valued as a creator. It means the world to us to know you enjoy the platform and the opportunities it brings. We love having you as part of the Billo community!
M
Mo Ceo · 8 reviews · Experienced 2025-04-17 ·
★★★★★
Great place to find professional UGC…
Great place to find professional UGC creators!
Reply from Billo2025-04-23
Thanks so much! We're glad you're finding top-notch UGC creators on Billo—connecting brands with great talent is what we're all about!
B
Brenda Romanowski · 4 reviews · Experienced 2025-04-08 ·
★★★★★
Billo makes it so easy to get answers…
Billo makes it so easy to get answers to your questions and to be able to talk directly to the brands right on the app. Also, their customer service help is incredible. Whenever I have a problem I reach out and someone always gets back to me right away.
Reply from Billo2025-04-23
Thank you so much for your kind words! We’re happy to hear that you’re enjoying the app and finding our customer support helpful and responsive. We’re always here to make the process as smooth as possible!
They are a scam. They do not help you get the creatives as you want. If you want the flexibility to edit and have your creative edited, then BILLO is not the place. Stay away - terrible customer service
Reply from Billo2025-04-23
We're sorry to hear about your experience. At Billo, we aim to provide great service and creative flexibility, and it's clear we fell short in your case. Your feedback is appreciated as we continue to improve our service.
As a creator, the support Billo provides is NEXT LEVEL! They are always there to help in a timely, thorough manner- I always feel like they have my back with kindness + clear, quick support!
Reply from Billo2025-04-23
Thank you so much for the kind words! We're thrilled to hear you've had such a great experience—our team is always here to support amazing creators like you!
A
Ana Maria Muñeton Garcia · 1 review · Experienced 2025-03-29 ·
★★★★★
The team is always willing to help me
The team is always willing to help me. I really appreciate your commitment
Reply from Billo2025-04-02
Thank you! We’re happy to help and appreciate your kind words about our team’s commitment. We are always here for you~!
J
Jan Murray · 2 reviews · Experienced 2025-03-09 ·
★★★★★
Love Billo and it's offerings!
I've just started my UGC journey and am very appreciative of Billo, it's instruction, quality expectations, and opportunities. I've just completed my first job and LOVED it. Thanks, Billo!
Reply from Billo2025-04-02
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your first job and are finding value in Billo’s guidance and opportunities. We look forward to seeing all the amazing work you'll create!
I have been a Premium Creator with Billo for over 2 years and absolutely love working with them. The platform is easy to use and just keeps getting better! Whenever I’ve had an issue they’ve always taken great care of me and everyone I’ve dealt with has been amazing!
They also have a lot of jobs to apply to, so it is very possible to be a Creator full time.
My only request is to increase the pay per video. Inflation has had a sharp rise over the last two years, so an increase could help retain the great Creators.
Thank you Billo! 🙏
Reply from Billo2025-03-11
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you've enjoyed working with Billo and that the platform continues to meet your needs. We truly appreciate your loyalty over the past two years. Your suggestion regarding the pay increase is definitely something we’ll take into consideration as we work to improve the experience for our creators. Thank you for being such a valuable part of the Billo community, and we’re excited to continue supporting your growth as a creator! 🙏✨
I have been working with Billo for 5+ years! Their customer care is AMAZING and the content we have received has been fantastic over the years. I would highly recommend it.
Reply from Billo2025-03-11
Thank you for your amazing feedback and 5+ years with Billo! We're thrilled to hear you've had a great experience with our customer care and content. Your recommendation means a lot to us! 🙏😊
D
David Everson · 3 reviews · Experienced 2025-03-03 ·
★★★★★
Billo has so much to offer!
Billo has a ton of video projects posted, and organized by categories. Once you get awarded the project, things move fast, from script approval to feedback on the video, easy changes if any, and done. Plus payment comes quick!
Reply from Billo2025-03-11
Thanks for sharing! We’re thrilled to hear you’re enjoying the fast and smooth process, from project to payment! We look forward to more collaborations with you! 🙌😊
L
Lubo Zhotev · 1 review · Experienced 2025-02-17 ·
★★★★★
Our experience with Billo has been amazing
Our experience with Billo has been amazing! Here's why:
1. Extensive list of creators to choose from
2. Turnaround time of the videos has been 24-48 hours which is amazing
3. Billo customer service is top notch - very flexible, understanding and willing to help with any request.
I read some negative reviews which honestly, I do not understand. Billo has no control over the performance of your ad, the brand owner needs to select the right brief and creator and execute in social.
When you type in the brief - be specific with the VO and how you want to creator to film.
Reply from Billo2025-02-24
Thank you so much for your thoughtful review! We're thrilled to hear that your experience with Billo has been positive. We truly appreciate your recognition of our diverse creator selection, fast turnaround times, and excellent customer service. We also agree that clear briefs and the right creators are key to success. Thanks again for your trust, and we are always here if you need assistance!
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Eric Schmitz · 4 reviews · Experienced 2025-01-24 ·
★★★★★
great finished product
Lots of creators to choose from. Once a creator was chosen and the product was received, the video was made quickly and the result was great
Reply from Billo2025-02-12
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our platform and that the video turned out great. We take pride in offering a wide range of talented creators, and we're glad that you found the perfect fit. We look forward to working with you again in the future!
D
Dan O · 6 reviews · Experienced 2025-01-20 ·
★★★★★
Unethical business practices, stay away
If you buy a package, your funds expire, no extensions allowed with out them scamming you for your own money. Since when does money expire? Greedy and unethical company.
The work we got from Billo was always mediocre and none of the couple thousand we spent with them ever actually did well.
There is no actual customer support and it's just copy and paste responses. There is so many UGC companies to work with. Billo doesn't deserve to be in business.
Reply from Billo2025-01-22
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. Our refund policy, which includes the expiration of funds, was agreed upon at the time of purchase, and we aim to be transparent about this during checkout.
We regret that the content didn’t perform as hoped, and we’re constantly working to improve quality. We’re also focusing on improving our customer support to ensure more timely and personalized assistance.
We appreciate your business and will take your feedback into account as we continue to evolve.
