About Billo
Data updated- Website
- billo.app
- Category
- Media & Publishing
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 40 reviews
- Replies to negative
- 100% (9/9)
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Is Billo legit?
Billo (billo.app) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Billo Does Not Pay Content Creators
Billo reached out to me to create an ad for them on social media. I am a content creator that created an ad for them for TikTok and Instagram. I was supposed to be paid for my work after 30 days and they never paid me. I reached out to them asking them what happened and they told me they would look into it and then ghosted me and never paid me for my work. After writing this review, Billo finally reached out and paid me. However, I had to write this review to receive my payment.
Reply from Billo2026-07-21
Thank you for sharing your experience, and we’re sorry for the frustration this caused. We truly appreciate the work you created for TikTok and Instagram posting. 💚 As part of this collaboration, the agreement was that the content would remain live on your social channels for 30 days, and payment would then be processed within up to 14 business days after that period ended. We completed the payment on June 30. That said, we understand that the timing may not have been communicated clearly enough during the process, and we could have done a better job providing updates along the way. We’re sorry that you were left feeling like you had to follow up multiple times to get clarity on the payment status. We’re glad we were able to resolve the payment, and we appreciate you bringing your concerns to our attention. Your feedback helps us improve our communication and overall creator experience moving forward. Thank you again for your patience and for collaborating with us. ✨
Ok but credits expired
I like Billo a lot, but the fact that my credits expired really stinks since I paid for them.
Reply from Billo2026-07-21
Thank you for your feedback and for being a Billo customer! 💚 We’re really glad to hear that you enjoy using the platform. We completely understand how disappointing it can feel to lose credits that you’ve paid for, and we appreciate you sharing that concern. Your feedback is valuable, and we’ll make sure it’s passed along to our team as we continue reviewing ways to improve the customer experience and make our credit system as clear and fair as possible. If you’d like, please reach out to our Support Team with your account details. We’d be happy to take a closer look at your situation and see if there’s anything we can do to help. Thank you again for taking the time to leave a review! ✨
Absolutely do NOT work for Billo if you value yourself.
As a creator who has been creating content with Billo since August of 2021 I can promise you everything is good...until it's not. EVERY single time there has been an issue with the client, Billo has taken the side of the client. EVERY TIME. They want 10 scenes for a 30 second video that you tell them won't fit - they assure you it'll fit and to do your best. They needed to purchase a 60 second video, but they are being cheap. This particular client wanted to use my horses, fields and cut a hole in my trough for a $40 pay out. Then you turn in the max 40 seconds (not getting paid for the extra 10 seconds) to get the max 2 edit requests for things you warned them about in the first place. Then Billo will offer you a shameful $5-$10 to fix it even though you've already done that twice as best you can to fit. This last time was it for me. The final video was 47 seconds for a 30 second gig. Had to spend extra time to cut it down. Edit requests twice because I had to cut it down. As expected, Billo reaches out, so I ask them to review the initial conversation where I told the client IT WON'T FIT before I accepted the gig (they reached out to ME to do the video). They do review the conversation, apologize and say the client is difficult. I think, FINALLY Billo recognizes some are simply unreasonable. They offer me $30 to redo it - I said I would but would need to upload differently since as I already stated - it exceeded the allowable upload time. While I was paid for the video, I was not paid the additional promised money. When I asked about it they said the client wasn't responding. Which as far as I'm concerned is not on me, that's on them. I completed my agreed upon obligation, Billo has not. I'm not new at this - I've completed 593 video with 100% on time delivery score and 4.86 of 5 star rating on 221 reviews.
Reply from Billo2026-07-21
Thank you for taking the time to share such detailed feedback, and thank you for being part of the Billo creator community since 2021. Completing nearly 600 videos with a 100% on-time delivery score and consistently strong reviews is an impressive achievement, and we truly appreciate the work and professionalism you’ve brought to the platform over the years. We’re very sorry to hear about your recent experience and understand how frustrating it must have felt, especially after you had raised concerns about the scope of the project before accepting it. We also understand your disappointment regarding the additional compensation that was discussed and the lack of follow-up when the brand became unresponsive. Your feedback highlights concerns around campaign scoping, revision expectations, and communication during escalations, and these are areas we take seriously. We’ve shared your comments with the relevant internal teams for review so we can continue improving how these situations are handled for creators. While we’re glad to hear that the original video was paid, we understand that this does not fully address your concerns about the additional promised payment and the time you invested trying to make the project work within the platform’s upload limitations. We genuinely value the years you’ve spent creating content through Billo, and we’re sorry that this experience left you feeling unsupported. Thank you again for sharing your perspective—it’s feedback like this that helps us identify where we need to do better. 💚
Great experience with my first video
Great experience with my first video. Super easy to connect with creators, upload scripts, and get deliverables. Will definitely be using again.
Reply from Billo2026-07-21
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that your first video experience with Billo was a great one. It’s fantastic to know that connecting with creators, uploading scripts, and receiving deliverables felt simple and seamless. We’re excited that you plan to use Billo again, and we look forward to helping you create even more successful content in the future. Thanks for being part of the Billo community! 💚✨
Smooth process and solid creator quality
Great experience working with Billo. The platform made it easy to find and manage creators, and communication was straightforward throughout. The creator delivered exactly what we were looking for, and the overall workflow from briefing to final content felt efficient and organized. Good option if you want reliable UGC without a lot of back and forth.
Reply from Billo2026-04-30
Thanks so much for the kind feedback! 😊 We’re really glad to hear that you had a smooth experience with Billo and that the platform made it easy to find and manage creators 🎬✨. It’s great to know the communication felt straightforward and that the final content matched what you were looking for. We also appreciate your note on the efficiency of the workflow from briefing to delivery—it’s exactly what we aim to provide so teams can focus less on coordination and more on results 🚀. Thanks again for sharing your experience—we truly appreciate it!
Good and great app so far
Reply from Billo2026-04-02
Thank you for sharing your feedback 😊 We’re glad to hear you find the app good overall, and we appreciate you taking the time to rate and comment. We’d love to understand what led to the 2-star rating so we can improve your experience. If you’re open to sharing more details, it would really help us address any issues and do better moving forward 🤝✨
high quality creators and top notch…
high quality creators and top notch customer service.
Reply from Billo2026-01-15
Thank you for sharing! 💛 We’re thrilled to hear that you appreciate both the high-quality creators and our customer service. Providing top-notch support and connecting creators with great opportunities is what we strive for every day! 🌟
As a GenX creator
As a GenX creator, I question everything, and then I question again! The team at Billo is so patient and professional. Start here! Start with Billo!
Reply from Billo2026-01-08
Thank you so much for sharing! 💛 We love hearing that our team’s patience and professionalism made a difference for you. It’s wonderful to know you feel supported, and we’re thrilled you recommend Billo as a great starting point for creators of all generations! 🌟
Great app with support to help out with…
Great app with support to help out with any issues. The goal is consistency
Reply from Billo2026-01-08
Thank you for your feedback! 💛 We’re thrilled to hear that you appreciate the support our team provides. Consistency is key, and we’re happy to help you stay on track while creating amazing content. We truly value having you in the Billo community! 🌟
I love this platform
I love this platform. Great creators, easy to navigate and lots of options for creatives.
Reply from Billo2026-01-02
Thank you so much for sharing your experience! 💛 We’re thrilled to hear that you love the platform and find it easy to navigate. It’s great to know you’re enjoying the variety of opportunities and connecting with other creators. We truly appreciate having you in the Billo community! 🌟
Billo App
I’m working hard every day to getting my first work on billo. I hope they’ll give me one work🥰🥰🥰
Reply from Billo2026-01-02
Thank you for sharing! 💛 We love your enthusiasm and dedication. Keep going—you’re on the right track, and your first opportunity is just around the corner! We’re excited to support you every step of the way. 🥰🌟
Billo has been a huge blessing in my…
Billo has been a huge blessing in my career as a creator. The platform has introduced me to many great brands and repeat customers. The support team is THE BEST in the UGC industry! Because of the stellar platform at Billo, I have gone from brand new creator to established pro with credibility and a following in 90 days. Thank you Billo.
Reply from Billo2026-01-02
Thank you so much for sharing your experience! 💛 We’re thrilled to hear that Billo has been such a positive part of your creator journey. It’s amazing to see your growth from a new creator to a pro in just 90 days, and we’re so glad our platform and support team could help make that possible. We truly appreciate you being part of the Billo community and can’t wait to see all the amazing content you’ll create next! 🌟
Very impressed by this team
Very impressed by this team! They are so kind, communicative and clear with creators, I truly feel supported. Thank you, team!
Reply from Billo2026-01-02
Thank you so much for your kind words! 💛 We’re thrilled to hear that you feel supported and appreciated by our team. Clear communication and genuine care for our creators are very important to us, and your feedback truly means a lot. We’re so glad to have you in the Billo community! 🌟
It was a welcome, helpful, pleasant experience with you guys was very quick…..
It was so great you guys was very quick on responding, helping me out so much when I made a simple mistake, very professional and good communication all the way. So thank you for your help today. And I am sure you guys will grow more everyday with this kind of skills for sure.. Have a Happy New Year!!
Reply from Billo2026-01-02
Thank you so much for your thoughtful message! 💛 We’re truly glad to hear that your experience with us was welcoming, helpful, and pleasant. It means a lot to know our team was able to respond quickly, communicate clearly, and support you when you needed help. Your kind words and encouragement really motivate us, and we’re grateful for your trust. Wishing you a Happy New Year as well—cheers to continued growth and success ahead! 🌟🎉
Easy to use app
Easy to use app. If ever issue pops up billo has your back. It keeps it very easy to work with brands on every level. The system itself makes for simple payout and organization and it’s very direct, couldn’t be happier
Reply from Billo2026-01-02
Thank you so much for sharing this! 💛 We’re really happy to hear that you’re enjoying how easy the app is to use and that our team has been able to support you whenever an issue comes up. It’s great to know the system helps make working with brands, payouts, and organization simple and stress-free. We truly appreciate you being part of the Billo community! 🌟
Good service for creators and brands
Genuinely human and service focused! Great team there!
Reply from Billo2026-01-02
Thank you so much for the kind words! 💛 We’re glad to hear you’ve had a great experience and that our service feels genuinely human and creator-focused. It truly means a lot to our team—thanks for being part of the Billo community! 🌟
Hey team Billo thank you for your…
Hey team Billo thank you for your kindness, I’m just starting ( still a student) but working hard everyday to get better and get my first brand deals. Thank you for accepting me and happy holidays to everyone and all your families
Reply from Billo2025-12-30
Thank you so much for sharing this! 💛 We’re so happy to have you in the Billo community and love seeing your dedication to growing as a creator, especially while balancing school. Keep up the hard work—it’ll pay off, and your first brand deal is just around the corner! Happy holidays to you as well, and wishing joy and warmth to you and your loved ones! 🌟🎄
This app has truly been a game changer…
This app has truly been a game changer in my life! I get to do what I love and this app is the reason!! So thankful for Billo and their team!
Reply from Billo2025-12-19
Thank you so much for sharing this—it truly means a lot to us! 💛 We’re incredibly grateful to be part of your journey and honored to support you in doing what you love. Your kind words about the team and the app motivate us every day. We’re so thankful to have you in the Billo community and can’t wait to keep supporting your success! 🌟
Billo, thank you!
I have been with BILLO as a creator for more than 4 years and I love it and their support team Alyssa,Ingrid, and so many others to name are supportive, understanding, and most of all always have a positive solution! Thank you!!!
Reply from Billo2025-11-25
Thank you so much for your kind words and for being with Billo for over 4 years! We truly appreciate your continued trust in our platform. It means a lot to hear that our support team—including Alyssa, Ingrid, and the rest of the crew—has been helpful and solutions-focused throughout your journey. We’re grateful to have you in our creator community! 🙌✨