Biorootlabs (biorootlabs.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
G
Ged Hart · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Just placed my first order with the…
Just placed my first order with the company I did have some questions and there customer service was very helpful and quick to respond I will keep you posted on the progress of the supplements once I receive them and how they are doing
Reply from Biorootlabs2026-07-31
Thank you very much for taking the time to share your experience!
We're truly grateful that you chose us for your very first order. It means a lot to hear that our customer support team was able to answer your questions quickly and make the process a positive one.
We can't wait for your Turmeric Curcumin 95 capsules to arrive, and we genuinely hope they become a valuable part of your daily wellness routine. Thank you as well for offering to come back and share your results, feedback like yours not only helps us, but also helps other customers make informed decisions.
If you have any questions along the way, we're always here to help. Wishing you the very best on your wellness journey, and thank you again for your trust and support!
S
Sharon · 9 reviews · Experienced 2026-07-31 ·
★★★★★
Happy with products and more than happy…
Happy with products and more than happy with customer service.
Reply from Biorootlabs2026-07-31
Thank you so much for your wonderful feedback!
We're delighted to hear that you're happy with our products, and it means even more to know that our customer service exceeded your expectations. Providing high-quality supplements alongside friendly, responsive support is exactly what we strive for every day.
Your kind words truly mean a lot to our team. Thank you for choosing us and for taking the time to share your experience. We look forward to supporting you on your wellness journey for many years to come!
M
Mrs A M Appleford · 15 reviews · Experienced 2026-07-31 ·
★★★★★
They Work For Me
I am 69yrs old and have been taking BioRoot Labs Pure Turmeric Curcumin 95 for about three months in an effort to get some relief from the pain in my feet from diagnosed arthritis. I would say that for a month there was little or no change but after that period I realised that walking was getting easier and actually the stabbing pains in my feet have now gone completely. I have two dogs and walk every day so this has brought a lot of relief and I would say that I am probably 90% pain free. The four stars instead of five is because I have to have these tablets on a subscription with the company which I'm not so keen on. I do hope there aren't any problems if I do decide at some point to cancel.
Reply from Biorootlabs2026-08-01
Thank you so much for taking the time to share your experience with BioRoot Labs Pure Turmeric Curcumin 95.
We're genuinely delighted to hear that after a few months of consistent use, you've experienced such a significant improvement in your arthritis discomfort. Knowing that you're now able to enjoy your daily walks with your two dogs with far less pain is incredibly rewarding for our team. Stories like yours remind us why we're so passionate about providing high-quality supplements that can make a real difference in people's lives.
We also truly appreciate your honest feedback regarding our subscription service. We'd like to reassure you that the subscription is an optional choice selected during checkout. Just above the "Add to Cart" button, customers can choose to "Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime." This option is displayed clearly, allowing customers to decide whether they'd prefer a subscription or a one-time purchase.
The good news is that subscriptions are completely flexible. Customers can manage, pause, reactivate, or cancel their subscription at any time through the customer portal by clicking the "Manage Subscription" tab at the top of our website. Once a subscription is cancelled, no future orders will be processed or shipped.
We've also checked the subscription associated with your BT Internet email account, and we can confirm that it is already showing as cancelled, so there won't be any further subscription orders. If you ever have any questions or need assistance, our friendly support team is always happy to help at [email protected].
Thank you again for trusting BioRoot Labs and for sharing your journey with our community. We wish you many more comfortable, enjoyable walks ahead!
B
Bob Reed · 3 reviews · Experienced 2026-07-31 ·
★★★★★
NO AUTO FILL
I paid for and received my bottle last week. It is what I ordered but you just sent me a notice of a 1000 pills! I did not or do want that many pills . I hope this is not a automatic order! That is not what I signed up for. That being said if these work as stated I may reorder.
Reply from Biorootlabs2026-08-01
Thank you so much for your feedback and for giving our Turmeric Curcumin 95 supplement a try. We truly appreciate your support and completely understand your concern.
We'd like to clarify that the subscription option is selected during checkout. Just above the Add to Cart button, there's an option that reads: "Save 20% with automatic refills- Shipped every month. No commitment. Cancel anytime." This appears directly above the Add to Cart button in the same font, making it clear when the subscription option is selected.
We're also happy to let you know that the subscription associated with your Gmail account has already been canceled, so there will be no future orders or charges.
For your convenience, subscriptions can always be managed or reactivated at any time through the customer portal by clicking the Manage Subscription tab at the top of the page, giving you full control over your account.
If you have any additional questions or would like us to review anything else, please feel free to reach out to us at [email protected]. We'd be more than happy to assist.
Thank you again for your support. We sincerely hope you enjoy the benefits of our Turmeric Curcumin 95, and we'd be honored to serve you again if you decide to reorder in the future.
G
GERARD · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Rosa was magnificent
Rosa was magnidicent. She dealt with my problem quickly and efficiently
Reply from Biorootlabs2026-07-30
Thank you very much for your wonderful feedback! We're delighted to hear that Rosa was able to resolve your issue so quickly and efficiently. We'll be sure to share your kind words with her, they'll mean a lot.
We truly appreciate you taking the time to share your experience. Your support means the world to us, and we're grateful to have you as part of our community. If there's ever anything else we can do to help with your Turmeric Curcumin 95 supplement or any future orders, we're always here for you.
Wishing you continued health and wellness!
S
Sheila HM · 1 review · Experienced 2026-07-30 ·
★★★★★
This is week 3....my 70 year old knees…
This is week 3....my 70 year old knees are feeling less arthritic and movement is easier. I'll keep this up!
Reply from Biorootlabs2026-07-30
Thank you so much for sharing your experience! We're delighted to hear that after three weeks you're already noticing improved comfort in your knees and that moving around is becoming easier.
Consistency can make a real difference, so it's wonderful to hear you're planning to keep it up. We truly appreciate you choosing our Turmeric Curcumin 95 capsules and taking the time to let others know how you're getting on.
We hope you continue to see positive progress in the weeks ahead, and we wish you many more comfortable, active days. Thank you for being part of our community!
P
Patrick L · 2 reviews · Experienced 2026-07-16 ·
★★★★★
I believe in the product I have had a…less pain and discomfort
I believe in the product I have had a lot less pain in my knees...I noticed it after about 4 days but I want to give it a least a month before continuing, but so far I am pleasantly 😁. I have been able to sleep WAY better at night and the pain has went from a 9 to a 2.
Reply from Biorootlabs2026-07-30
Thank you very much for taking the time to share your experience! Reading feedback like yours truly means a lot to our team.
We're delighted to hear that you've noticed such a positive difference, especially with your knee discomfort and your sleep. Going from pain levels of 9 to 2 is a remarkable improvement, and it's wonderful to know you're feeling encouraged after just a few days.
We also appreciate your thoughtful approach to giving the supplement a full month. Everyone's body responds differently, and allowing time for consistent use is a great way to see how it works for you.
Thank you again for placing your trust in our Turmeric Curcumin 95 capsules and for sharing your journey with others. We hope your progress continues and that each week brings you even more comfort and mobility. Wishing you continued health and many restful nights ahead!
O
Old Bear · 2 reviews · Experienced 2026-07-29 ·
★★★★★
My only complaint at this point is the…
My only complaint at this point is the amount of time between a shipping label being created & the products actually being en-route. I have been taking the capsules for 1 week now & look forward to positive results soon.
Reply from Biorootlabs2026-07-30
Thank you so much for taking the time to share your feedback. We really appreciate both your comments and your patience.
We're sorry to hear about the delay between your shipping label being created and your order being dispatched. We understand how frustrating that can be, and we're always working to improve our shipping process so orders reach our customers as quickly as possible.
We're also glad to hear you've started taking the capsules, and we hope you begin noticing the benefits soon. Results can vary from person to person, so consistency is key. If you have any questions about getting the most from your Turmeric Curcumin 95 supplement, our team is always happy to help.
Thank you again for choosing us, we truly value your support and wish you the very best on your wellness journey!
B
Barry Emmett · 31 reviews · Experienced 2026-07-29 ·
★★★★★
There was a slight problem with a…
There was a slight problem with a continuing order. One email and it was sorted.
Reply from Biorootlabs2026-07-30
Thank you for taking the time to leave us a review! We appreciate your patience and are glad we could quickly sort out the issue with your recurring order.
Our customer support team is always happy to help, and it's great to hear that everything was resolved with just one email.
Thank you for choosing us, and we look forward to continuing to support you on your wellness journey!
L
Leslie Weil · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Got put on a subscription I didn't…
Got put on a subscription I didn't realize I had, and had difficulty canceling. However today I got help from Rosie in customer support and she took care of it for me.
I really dislike the “automatic subscriptions” that then require a cancellation. So annoying!
Reply from Biorootlabs2026-07-30
Thank you for taking the time to share your feedback. We're sorry to hear that the subscription caught you by surprise and that canceling wasn't as straightforward as you expected. We understand how frustrating that can be.
That said, we're so pleased Rosie was able to help resolve everything for you. We'll be sure to pass along your kind words, she'll be delighted to know she made a positive difference.
We also appreciate your honest feedback about automatic subscriptions. Your comments are valuable to us, and we're always looking for ways to make the customer experience clearer and more convenient.
Thank you again for giving us the opportunity to make things right, and we truly appreciate your support.
My concerns were addressed promptly. I may renew the subscription, but only after having had a positive experience with the capsules I originally ordered.
Reply from Biorootlabs2026-07-29
Thank you for taking the time to share your feedback. We're delighted to hear that your concerns were addressed promptly and that we could provide the support you needed.
We completely understand your decision to wait until you've had the opportunity to fully experience the benefits of your Turmeric Curcumin 95 capsules before renewing your subscription. We hope the product meets your expectations and becomes a valuable part of your wellness routine.
If you have any questions or need assistance along the way, we're always here to help. Please feel free to reach out to us anytime at [email protected].
Thank you for choosing BioRoot Labs. We truly appreciate your trust and look forward to serving you again in the future.
N
Nicola Roberts · 3 reviews · Experienced 2026-07-29 ·
★★★★★
I needed to cancel my subscription not…
I needed to cancel my subscription not because I wasn’t happy with the product but down to financial reasons, they were helpful and quick . Sorted it out for me straight away which will definitely insure I buy from this company again
Reply from Biorootlabs2026-07-29
Thank you so much for your wonderful review and for your kind words about our customer support team.
We completely understand that circumstances can change, and we're glad we could assist you with your subscription cancellation quickly and hassle-free. Our goal is always to make the process as simple and straightforward as possible.
It means a great deal to us that, despite needing to cancel for financial reasons, you were happy with both our product and the service you received. We truly appreciate your trust and look forward to welcoming you back whenever the time is right.
Thank you again for choosing Bioroot Labs, we sincerely appreciate your support!
K
Kevin Coombs · 1 review · Experienced 2026-07-29 ·
★★★★★
Disappointed that they automatically…
Disappointed that they automatically charged my credit card and sent a further order 3 weeks later. They said I ticked this box to auto resend. I didn’t. In 3 weeks it is not enough time to even finish 1 bottle never mind 4 more. Don’t get ripped of like I did the cost of sending them back to the US is not worth the refund otherwise it’s only 25% refund without sending them back.
Reply from Biorootlabs2026-07-29
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating this situation has been for you.
We'd like to clarify that the subscription is selected during checkout. Just above the "Add to Cart" button, there is an option that reads: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is displayed clearly in the same font as the surrounding text so customers can make an informed choice before completing their purchase.
Our subscription is designed to be flexible and can be managed or canceled at any time before the next renewal. Customers have access to their own subscription portal by clicking the "Manage Subscription" tab at the top of our website. You do not need to use the link from an email, you can log in directly through the website using the same email address you used to place your order. Once a subscription is canceled, no future subscription orders will be processed or shipped.
We value every customer and would be happy to review your order personally to see if there is anything further we can do to assist. Please feel free to contact us at [email protected], and our support team will gladly help.
Thank you again for your feedback. We appreciate the opportunity to clarify how our subscription program works and are always looking for ways to improve our customers' experience.
S
Sherry Morgan · 3 reviews · Experienced 2026-07-28 ·
★★★★★
Satisfied customer
Promptness, friendliness, and totally understanding as well as solving the issue.
Reply from Biorootlabs2026-07-29
Thank you very much for your wonderful feedback! We truly appreciate you taking the time to share your experience with our Turmeric Curcumin 95 capsules and our customer support team.
Knowing that you felt our service was prompt, friendly, understanding, and able to resolve your issue means the world to us. Providing both high-quality supplements and exceptional customer care is at the heart of everything we do, so your kind words are incredibly rewarding.
We're grateful for your trust and support, and we look forward to serving you again.
Thank you for choosing BioRoot Labs!
Do you want a nightmare? Do you want to deal with a bunch of charlatans? A very aggressive and disingenuous sales operation. I ordered a one month supply. I derived no benefit from the tablets and thought that was the end of it.
NO. Another order came. When I tried to return it, I found no facility to do so on their website. In order to get a refund you have to ship the product back to the USA even though they have a UK depot. The cost a the postage makes to refund virtually worthless. Caveate emptor. Further info asked for. You know as well as I that your order process is deliberately obscure. It might work on some people but I had 42 years in sales, I know "clever" sales process when I see it. You'll sell more in the long run if you stop treating customers like sheep to be shorn.
Reply from Biorootlabs2026-07-29
Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed and understand how frustrating this situation must have felt.
We'd like to clarify that the recurring subscription is selected during checkout. Just above the "Add to Cart" button, customers can choose the option that states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is displayed in the same font as the surrounding checkout information so customers can clearly see when they are choosing the subscription option.
The subscription can be managed or canceled at any time through the customer portal. Once a subscription is canceled, no future recurring orders will be processed. You don't need to use the link from any email, you can simply click the "Manage Subscription" tab at the top of our website and log in using the same email address that was used to place the original order.
We'd also like the opportunity to review your specific order and see if there's anything we can do to help. Please contact our support team at [email protected] with your order details, and we'll be happy to assist you.
We appreciate your feedback, as it helps us continue improving both our products and our customer experience.
c
customer · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Ordering options
Giving me options on how this is delivered was great. I received 3 bottles so I did not need 3 more the following month.
Reply from Biorootlabs2026-07-29
Thank you so much for your wonderful feedback! We're so pleased to hear that you found our delivery options helpful and that the flexible ordering worked well for you.
We understand that everyone's needs are different, so we aim to provide options that make it easy to order at a pace that's right for you. It's great to know receiving three bottles at once gave you the convenience you were looking for.
We truly appreciate your support and thank you for choosing Bioroot Labs. If you ever have any questions or need assistance, we're always happy to help at [email protected]. We look forward to serving you again!
T
Terry Turner · 2 reviews · Experienced 2026-07-29 ·
★★★★★
I have been taking Bioroot Tumeric for…
I have been taking Bioroot Tumeric for two weeks now and feel that there has been a little improvement. I don't want to get over enthusiastic as I am also having physio so I'm not sure where the improvement is coming from but I hope that it will continue, only time will tell.
Reply from Biorootlabs2026-07-29
Thank you very much for sharing your experience and for choosing Bioroot Turmeric Curcumin 95. We truly appreciate your thoughtful and honest feedback.
We're delighted to hear you've noticed a little improvement after just two weeks. As you mentioned, it's sometimes difficult to know exactly what's contributing when you're combining approaches like physiotherapy and supplementation. Everyone's wellness journey is unique, and consistency over time often makes the biggest difference.
We sincerely hope you continue to see steady progress and wish you all the very best with your recovery.
Thank you again for your trust and for taking the time to leave us a review, it truly means a lot to our team.
J
J moores · 6 reviews · Experienced 2026-07-29 ·
★★★★★
I'm writing in response to an…
I'm writing in response to an advertisement by this company featuring a cartoon type character and voice, especially interesting to children.
There are a number of words that we should expect never to be subjected to in an advertisement. This company, like a few others, obviously believe everyone should use the sort of language their employees use. This is totally inappropriate to any mature adult and quite offensive to younger children who may be watching or listening in the background. Even now I have no idea what they're selling but would never buy from a company with so immature a public front. Whatever they sell, believe me, you either can get somewhere else or don't need.
...........
In response to my review, this company questioned whether I was mistaking them for a different company. I wasn't. The advertising comes via Hyperlink Digital, the parent company of Bioroot Labs.
The response here is generic and in no way seeks to address the issue in a visible way. This means that no action will be taken and the company doesn't care whether offence is caused through their mode of advertising. This is unacceptable and indeed illegal in the UK. No child should be subjected to bad or offensive language, even passively. Shame on Bioroot. You can buy what they push in so many places and from reputable firms. The ad has been reported
Reply from Biorootlabs2026-07-29
Thank you for taking the time to share your feedback. We're sorry to hear that our advertisement left you with this impression.
We appreciate that advertising styles can resonate differently with different audiences, and we take comments like yours seriously. Our intention is never to cause offense, and we value hearing when our messaging doesn't meet someone's expectations.
We're grateful that you've shared your perspective, as customer feedback helps us improve.
Thank you again for your feedback, and we wish you all the best.
K
Kathy Reda · 9 reviews · Experienced 2026-07-29 ·
★★★★★
Resolved issue in a timely manner
Reply from Biorootlabs2026-07-29
Thank you so much for your kind review! We're delighted to hear that your issue was resolved in a timely manner.
Providing responsive customer service and making sure our customers have a positive experience are very important to us, so your feedback truly means a lot.
Thank you again for choosing Bioroot Labs. We sincerely appreciate your support and look forward to serving you again!
S
Stella · 1 review · Experienced 2026-07-29 ·
★★★★★
Excellent customer service responding…
Excellent customer service responding to my email question. Can’t wait to get my product and try it!
Thank you
Reply from Biorootlabs2026-07-29
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our customer service team.
It was our pleasure to assist you, and we truly appreciate you taking the time to share your feedback. We’re excited for you to receive your Bioroot Labs product, and we hope it exceeds your expectations!
If you have any questions once it arrives or need any assistance along the way, please don't hesitate to reach out to us at [email protected]. We're always happy to help.
Thank you again for choosing Bioroot Labs. We hope you enjoy your experience with our product, and we look forward to hearing what you think!