Biorootlabs (biorootlabs.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
B
Brenda Lucas · 3 reviews · Experienced 2026-08-03 ·
★★★★★
Great product
I ordered my Turmeric Curcumin I ordered on line and I received my order within less than a week or less by mail. Packaging was fine. I have been having great results with this supplement.
Reply from Biorootlabs2026-08-04
Thank you so much for your wonderful review! We're thrilled to hear that your Turmeric Curcumin arrived quickly, was well packaged, and, most importantly, that you're experiencing great results.
It's incredibly rewarding to know that our supplement is making a positive difference for you. We truly appreciate you taking the time to share your experience and your kind words.
Thank you for choosing BioRoot Labs. Your trust and support mean so much to us, and we look forward to continuing to support your wellness journey!
N
Natalia · 5 reviews · Experienced 2026-08-04 ·
★★★★★
Beware! Fraudulent activity Beware! Fraudulent activity. It was quite silly of me to trust an…
It was quite silly of me to trust an advertisement of Biorootlabs before reading the reviews on Trustpilot. As a result I am in the large group of those who DIDN’T CHOOSE the subscription option but were billed again the following month. I emailed the company immediately after getting bank notification and demanded to cancel the purchase. The reply was identical to those in the previous reviews. They advised to cancel the subscription(!) but I couldn’t access my account because the link was sent to the unknown email address that I definitely didn’t use while creating the account. After that their staff member informed me that she “have gone ahead and canceled your subscription as requested, and no further recurring orders will be generated”. But they did’t cancel last unauthorised purchase. Now I worry that they will continue to bill.
Absolutely fraudulent activity!
Reply from Biorootlabs2026-08-04
Thank you for taking the time to share your feedback. We sincerely appreciate you bringing your concerns to our attention, and we're sorry to hear that your experience was not what you expected.
We'd like to clarify that the subscription option is selected during checkout. It appears directly above the "Add to Cart" button and states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." It is displayed in the same font as the rest of the checkout page so customers can clearly review their selection before completing their purchase.
Our subscription program is designed to be flexible and convenient. Customers have full control over their subscription at all times through their customer portal, where they can manage or cancel it whenever they choose. Once a subscription is canceled, no future refill orders will be processed or shipped.
To access the customer portal, simply click the "Manage Subscription" tab at the top of our website. There's no need to use the link from an email, you can log in directly using the same email address that was used to place your order.
We genuinely value your feedback, as it helps us continue improving our customers' experience. We'd also appreciate the opportunity to review your order and assist with any remaining concerns. Please don't hesitate to contact us at [email protected], and our support team will be happy to help.
Thank you again for your feedback and for giving us the opportunity to address your concerns.
M
Marilea · 15 reviews · Experienced 2026-07-30 ·
★★★★★
Good experience
Good experience. Arrived on time. Will update when I’ve finished my product.
Reply from Biorootlabs2026-08-04
Thank you so much for your kind review! We're pleased to hear that you had a good experience and that your order arrived on time.
We truly appreciate you giving BioRoot Labs a try, and we look forward to hearing about your experience once you've had the opportunity to complete your product. We hope it continues to support your wellness journey.
Thank you again for choosing BioRoot Labs and for taking the time to share your feedback. We truly appreciate your support!
In such a short space of time , I’m more active and even with the Spanish heat in august I’ve more energy and mobility, noticing these positive changes everyday so happy and excited to the foreseeable future.
Reply from Biorootlabs2026-08-04
Thank you very much for sharing your great experience! We're absolutely delighted to hear about the positive changes you've noticed since starting your Turmeric journey.
It’s amazing to hear that you’re feeling more active, energetic, and mobile, even while enjoying the Spanish summer heat. Hearing how our customers are able to get back to doing the things they love is incredibly rewarding for our team.
We truly appreciate you taking the time to share your story and your excitement for the future. Everyone’s wellness journey is unique, and we’re grateful to be a part of yours.
Thank you for choosing BioRoot Labs and for your continued trust and support. We wish you many more positive days ahead!
Very quick response and the portal link which was sent was easy to use. My issue was resolved within a few hours. Thank u
Reply from Biorootlabs2026-08-04
Thank you very much for your wonderful feedback! We’re delighted to hear that you found our response quick and that the portal link was easy to use.
Providing a smooth and efficient support experience is very important to us, and we’re pleased to know that your issue was resolved within a few hours. We truly appreciate you taking the time to share your experience, and your kind words mean a lot to our team.
Thank you again for your support and for choosing BioRoot Labs. If you ever need any further assistance, please feel free to contact us at [email protected].
Got a order for my wife to try. Not suitable. Took another payment out my bank for another order. Put me on a subscription. Not even honoring 6o day money back guarantee.
Reply from Biorootlabs2026-08-04
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations, and we appreciate you bringing your concerns to our attention.
We're sorry to hear that the product wasn't suitable for your wife. We understand that supplements don't work the same way for everyone, as individual responses can vary. That's why we offer a "60-day money-back guarantee" we're confident in the quality of our products and want customers to have enough time to evaluate whether the product is right for them. The guarantee is intended for customers who have used the product consistently for up to 60 days and have not experienced the expected benefits. Many customers notice at least some difference within that period, although results and timing can vary from person to person.
Regarding the additional order, the subscription option is selected during checkout and appears directly above the "Add to Cart" button with the message: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." Customers can manage or cancel their subscription at any time through the "Manage Subscription" portal on our website. Once a subscription is canceled, no future refill orders will be processed.
We've also checked your account and can confirm that the subscription associated with your Gmail email address has already been canceled. No future subscription orders will be processed or shipped.
We're also concerned to hear that you feel your 60-day money-back guarantee request wasn't honored. We'd truly appreciate the opportunity to review your case and determine what happened. Please contact us at [email protected] using the same email address that was used to place the order, and our team will investigate your request and work toward a fair resolution as quickly as possible.
Thank you again for your feedback. We genuinely value every customer and appreciate the opportunity to address your concerns and make things right.
j
jenny jackson · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Don't use this company
I signed up for one delivery of magnesium - supposed to help sleep- but completely ineffective. Bioroots charged me for a second delivery even though I cancelled the delivery. I contacted their customer services Rosie(surely a robot) who passed me to her colleague who does refunds from whom I have heard nothing.
Reply from Biorootlabs2026-08-04
Thank you for taking the time to share your feedback. We're sorry to hear that our Magnesium supplement wasn't the right fit for you and that your experience with your subscription and customer support left you disappointed.
We understand how frustrating this must have been, and we sincerely appreciate you bringing it to our attention. While many of our customers have experienced positive results, everyone's body responds differently to supplements, and individual results can vary. That's one of the reasons we offer a 60-day money-back guarantee, we're confident in the quality of our products and want our customers to feel comfortable trying them. In many cases, customers begin to notice at least some difference within 60 days, although the results and timing can vary from person to person depending on individual factors.
We'd also like the opportunity to review your account and see what happened with your cancellation and refund request. Please email us at [email protected] with your order details (or reply from the same email address used to place your order), and our team will investigate your case and work toward a resolution as quickly as possible.
We also want to reassure you that our customer support team is made up of real people who are here to help. If your request required review by our billing team, we apologize for any delay in communication.
Thank you again for your honest feedback. We truly value every customer and appreciate the opportunity to make things right.
M
Mr Berry · 17 reviews · Experienced 2026-08-04 ·
★★★★★
Great dealing with you Rosie
Great dealing with you Rosie, very quick very professional 👍👍🦊
Reply from Biorootlabs2026-08-04
Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a quick and professional experience with our team.
Providing helpful, efficient, and friendly support is something we truly value, and we're grateful that you took the time to share your experience.
Thank you for choosing BioRoot Labs. We appreciate your trust and support and look forward to continuing to provide you with excellent service!
S
Susan · 7 reviews · Experienced 2026-08-04 ·
★★★★★
I made the order on 23rd of July
I made the order on 23rd of July. The company should have kept me updated via emails to the tracking of my item.
Reply from Biorootlabs2026-08-04
Thank you for sharing your feedback. We’re sorry to hear that you did not receive the tracking updates you were expecting after placing your order on 23rd July.
We would like to clarify that tracking and order updates are automatically sent to the email address provided at the time of purchase. In some cases, emails may not be noticed if customers use multiple email addresses and the updates are sent to an inbox they do not regularly check. It is also possible that a small typing error in the email address entered during checkout may prevent the updates from reaching you.
We completely understand how important it is to have visibility on your order journey, and we apologise for any inconvenience or confusion this may have caused. We’d be happy to check your order details and assist you further. Please contact us at [email protected], and our team will be happy to help.
Thank you again for your feedback. We truly appreciate your support and the opportunity to improve your experience with BioRoot Labs.
R
Rose Schafer · 5 reviews · Experienced 2026-08-01 ·
★★★★★
Ease of ordering
Ease of ordering. Quality product
Reply from Biorootlabs2026-08-04
Thank you very much for your wonderful review! We're delighted to hear that you found the ordering process easy and that you're happy with the quality of our product.
Your kind words and support mean a great deal to our team. Thank you for choosing BioRoot Labs, we truly appreciate your trust and look forward to supporting your wellness journey for years to come!
D
Donald · 5 reviews · Experienced 2026-08-03 ·
★★★★★
Customer service has been good but it…
Customer service has been good but it the Autofill policy should be more transparent when an order is being placed
Reply from Biorootlabs2026-08-04
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve had a good experience with our customer service team.
We also appreciate your comments regarding the autofill policy during the ordering process. We understand how important it is for customers to have clear and transparent information when placing an order, and we’re grateful that you brought this to our attention. Feedback like this helps us identify areas where we can improve and make the ordering experience even clearer and more user-friendly.
We’ll take your suggestion into consideration as we continue reviewing and improving our customer journey. If you have any further questions or would like to discuss your experience with us, please feel free to contact our team at [email protected].
Thank you again for your valuable feedback and for choosing BioRoot Labs.
m
moonson.co · 3 reviews · Experienced 2026-08-04 ·
★★★★★
As reported by many others, subscription scam
As reported by many others. This site pre-ticks a subscription tab, you think you're buying 3 months' supply to try out, yet a month later another 3 months' supply is ordered.
Whatever the value of the product - Turmeric is an ancient remedy - their website is deceptive and their processes designed to separate you from your money.
Reply from Biorootlabs2026-08-04
Thank you for taking the time to share your feedback. We sincerely appreciate you bringing your concerns to our attention, and we're sorry to hear that your experience was not what you expected.
We'd like to clarify that the subscription option is selected during checkout. It appears directly above the "Add to Cart" button and states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." It is displayed in the same font as the rest of the checkout page so customers can clearly review their selection before completing their purchase.
Our subscription program is designed to be flexible and convenient. Customers have full control over their subscription at all times through their customer portal, where they can manage or cancel it whenever they choose. Once a subscription is canceled, no future refill orders will be processed or shipped.
To access the customer portal, simply click the "Manage Subscription" tab at the top of our website. There's no need to use the link from an email, you can log in directly using the same email address that was used to place your order.
We genuinely value your feedback, as it helps us continue improving our customers' experience. We'd also appreciate the opportunity to review your order and assist with any remaining concerns. Please don't hesitate to contact us at [email protected], and our support team will be happy to help.
Thank you again for your feedback and for giving us the opportunity to address your concerns.
These pills actually work. My inflammation is pretty much gone. The only complaint I would have is that it took a long time for shipping. To the point that I had to email and ask for my money back and then all of a sudden I received it the next week. Getting ready to reorder again so hopefully it goes smoothly this time.
Reply from Biorootlabs2026-08-04
Thank you so much for taking the time to share your experience! We're thrilled to hear that you’re seeing positive results with our Turmeric Curcumin and that it has helped support your wellness journey.
We truly appreciate your patience and understanding regarding the shipping delay. We understand how frustrating it can be when you’re waiting for an order, especially when you’re looking forward to receiving your supplement. We’re sorry for any inconvenience this caused, and we’re continuously working to improve our shipping process to provide a smoother experience.
We’re grateful that you gave us the opportunity to make things right and that you’re considering placing another order. We hope your next delivery arrives quickly and smoothly, and we’ll continue doing our best to provide both quality products and reliable service.
Thank you again for your trust and support. We truly appreciate having you as a BioRoot Labs customer!
B
Betty Urban · 1 review · Experienced 2026-07-20 ·
★★★★★
To order the products is very user…
To order the products is very user friendly. The shipping is very quick.
Reply from Biorootlabs2026-08-04
Thank you so much for your kind review! We're happy to hear that you found our ordering process user-friendly and that your order arrived quickly.
We always aim to make the experience as simple and convenient as possible, from placing your order to receiving your package. Your positive feedback means a lot to our team.
Thank you for choosing BioRoot Labs and for your support. We truly appreciate it and look forward to serving you again!
E
Elizabeth Ferraro · 1 review · Experienced 2026-08-04 ·
★★★★★
I am impressed with this company
I am impressed with this company. I knew from the moment I made my order until it was delivered where it was and when I was going to receive it. And the most awesome part, I got my order within 3 days. Third day it was here. 🙂
Reply from Biorootlabs2026-08-04
Thank you very much for sharing your awesome feedback! We're delighted to hear that you had such a positive experience with BioRoot Labs.
We know how important it is to keep customers informed and make the ordering and delivery process as smooth as possible. We're thrilled that you appreciated the order updates and that your package arrived so quickly.
Your satisfaction means a great deal to our team, and we're grateful for your trust and support. Thank you for choosing BioRoot Labs, we look forward to continuing to provide you with a great experience!
A
Anita · 1 review · Experienced 2026-08-04 ·
★★★★★
Rosie was polite
Rosie was polite, informative and quick
Reply from Biorootlabs2026-08-04
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our customer service team.
Providing friendly, informative, and timely support is something we truly value, and we’re pleased to know that your questions were handled efficiently. We’ll be sure to share your lovely comments with the team, as feedback like this means a great deal to us.
Thank you again for your support and for choosing BioRoot Labs.
S
SimSim · 1 review · Experienced 2026-08-04 ·
★★★★★
Avast antivirus stop their website to load
Avast antivirus stop their website to load signaling a danger.
As i read in other comments here, i'll delete my account on their website to avoid automatic orders (if i can access the unloadable website lol - Hhhhh..)
More : Trust Pilot indicate that they're using the "Rate Display" wrong on their website.
Reply from Biorootlabs2026-08-05
Thank you for taking the time to share your feedback. We truly appreciate you bringing this to our attention.
We're sorry to hear that Avast is preventing you from accessing our website. We understand how frustrating that must be, especially when you're trying to manage your account.
We take the security of our website and our customers' information very seriously, and we haven't identified any security issues on our site. It's possible that another security setting, browser extension, firewall, VPN, or network filter may be contributing to the warning. If you're willing, could you let us know whether you're using any additional security software or firewall alongside Avast? That information would help us investigate and determine whether this could be a false positive or a compatibility issue.
If you're unable to access your account or would like to cancel a subscription or delete your account, please email us at [email protected], and our support team will be happy to assist you promptly.
We also appreciate you mentioning the Trustpilot rating display. We're reviewing your feedback to ensure everything on our website is presented clearly and accurately.
Thank you again for your feedback. We value every customer's experience and hope to have the opportunity to resolve this for you.
I ordered on 19th July and still have not received and I have received an email from the company stating that there will be further delay. They have not given me a date to expect arrival of the supplements. This to me is shoddy service and I will not use this company again
Reply from Biorootlabs2026-08-03
Thank you for sharing your feedback. We're truly sorry to hear about the delay with your order and understand how disappointing it is not to have a clear delivery timeframe.
Please note that all orders are processed within 1–2 business days and are typically delivered within 4–9 business days (excluding holidays). Unfortunately, occasional delays with shipping carriers can occur that are outside of our control, and we sincerely apologize for the inconvenience this has caused. We also understand that our communication regarding your delivery expectations could have been clearer.
To help, we'd be happy to look into your order and provide you with the latest update. Please contact us at [email protected] with your order details. In the meantime, you can continue to track your package using your tracking number or by visiting:
https://biorootlabs.com/apps/track123?nums=YSD404685787YQ
We truly appreciate your patience and understanding, and we're committed to ensuring your order reaches you as soon as possible. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Thank you for bringing this to our attention. We hope we'll have the opportunity to restore your confidence in BioRoot Labs.
L
Lee Rodriguez · 1 review · Experienced 2026-08-02 ·
★★★★★
Ladies were so profesional and promptly…
Ladies were so profesional and promptly resolving the issue without any snags. I appreciate it 🙏 very much.
Reply from Biorootlabs2026-08-03
Thank you very much for your thoughtful review!
We're delighted to hear that our team was able to resolve your issue promptly and professionally. Your kind words and appreciation truly mean a lot to us, and we'll be sure to share your feedback with the team, they'll be thrilled to know they made a positive difference.
Thank you for choosing our Turmeric Curcumin 95 supplement and for placing your trust in BioRoot Labs.
Wishing you continued health and wellness!
K
Kirby · 13 reviews · Experienced 2026-08-02 ·
★★★★★
Issue was completely resolved.
Completely resolved the cancellation of the order when the software did not progress such that I could do it on my own.
Reply from Biorootlabs2026-08-03
Thank you so much for taking the time to share your experience!
We're so pleased we could help resolve your order cancellation when the system didn't allow you to complete it yourself. We understand how frustrating that can be, and we're glad our team was able to step in and make the process as smooth as possible.
Your trust and satisfaction mean a great deal to us. Thank you for choosing BioRoot Labs and for giving us the opportunity to assist you.
Wishing you all the best in your wellness journey!