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Beauty & Well-being

Biorootlabs

100 reviews

4.0100 reviews
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About Biorootlabs

Data updated
Website
biorootlabs.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
95% (19/20)
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Is Biorootlabs legit?

Biorootlabs (biorootlabs.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.

What people say

K
KBLMCD · 3 reviews · Experienced 2026-08-02 ·

Excellent service

Excellent service! No hassle, no fight! Just easy customer service that really helped me out! Thanks again! 😊

Reply from Biorootlabs2026-08-03

Thank you so much for your wonderful feedback! We're truly grateful for your kind words and are delighted to hear that you had such a smooth, hassle-free experience with our customer service. Providing helpful support and making things easy for our customers is something we genuinely care about, so your feedback means a great deal to our team. Thank you for choosing our Turmeric Curcumin 95 supplement. We sincerely appreciate your trust and support, and we look forward to serving you again. Wishing you continued health and wellness!

J
Julie Lowe · 9 reviews · Experienced 2026-07-16 ·

They arrived on time but as of yet I’m…

They arrived on time but as of yet I’m still feeling some pain but it’s only been a couple of weeks hopefully feel the difference soon thank you

Reply from Biorootlabs2026-08-03

Thank you so much for taking the time to share your experience and for choosing BioRoot Labs. We're delighted to hear that your order arrived on time. We also appreciate your patience as you continue taking our Curcumin 95 capsules. Since it's only been a couple of weeks, it's understandable that you're still waiting to notice the full benefits, as many customers find that results can vary from person to person and may take a little longer to become noticeable. We sincerely hope you begin to experience the difference soon and that our supplement becomes a valuable part of your wellness routine. Thank you again for your trust and support. We wish you continued health and wellness!

C
Cheryl Stewart · 3 reviews · Experienced 2026-08-03 ·

Too early to tell

Reply from Biorootlabs2026-08-03

Thank you for taking the time to leave a review and for choosing BioRoot Labs. We completely understand that it's still early to evaluate your results. Many supplements can take time to become part of a consistent wellness routine, and everyone's experience may vary. We truly appreciate you giving our product a try and hope it meets your expectations over the coming weeks. If you have any questions about getting the most from your supplement or need any assistance, please feel free to contact us at [email protected], we're always happy to help. Thank you again for your trust and support. We look forward to hearing about your experience as you continue your wellness journey!

a
andrew glebocki · 3 reviews · Experienced 2026-06-15 ·

I did an initial order with bioroots

I did an initial order with bioroots, but somehow got put on a subscription, Without my permission, and received a new order. I cancelled, and was told that when they receive back, my unwanted order, I would receive a full refund. I have two emails to that effect from Althea Richardson at Bioroots dated 15th June. Needless to say, refund has NOT materialised Very disappointed, and unprofessional

Reply from Biorootlabs2026-08-03

Thank you for taking the time to share your feedback. We truly appreciate you giving BioRoot Labs a try, and we're sorry to hear that your experience has been disappointing. After reviewing your account, we can confirm that the subscription was selected during checkout. When you contacted us, our customer support team assisted you promptly, and the subscription was cancelled immediately, ensuring that no further subscription orders will be processed. As outlined in our previous emails, we're happy to issue a full refund for the unwanted order once it has been returned to our warehouse. According to our records, you have until 11 August to return the package. As soon as we receive it, your refund will be processed promptly. If you need any assistance with the return or have any questions, please don't hesitate to contact us at [email protected]. We'll be happy to help in any way we can. Thank you again for your feedback. We genuinely appreciate the opportunity to resolve this for you and hope to restore your confidence in BioRoot Labs.

A
Andrea Gilbert · 2 reviews · Experienced 2026-08-03 ·

I absolutely love this tumeric I hope…

I absolutely love this tumeric I hope to never get out. Thank you….🌻

Reply from Biorootlabs2026-08-04

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how much you’re enjoying your turmeric supplement. It means so much to know that it has become a valued part of your wellness routine. Your continued support and kind words truly inspire us to keep providing products we’re proud of. We’re grateful to be part of your journey and hope you continue to enjoy the benefits for a long time to come. Thank you again for choosing us, we truly appreciate you!

C
Charmaine · 14 reviews · Experienced 2026-08-02 ·

Great customer service

Quick prompt return email when I was checking on my order. Thankyou!

Reply from Biorootlabs2026-08-03

Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to respond to your order inquiry quickly and provide the support you needed. Delivering prompt, friendly customer service is something we care deeply about, so your kind words truly mean a lot to us. Thank you for choosing us, and we look forward to serving you again!

L
Lloyd Kelly · 3 reviews · Experienced 2026-08-03 ·

They really help relieve pain

After about 2 weeks I really started to feel much improvement in my hip joint and arms where I have been experiencing pain. I have greater mobility and am able to do more again thanks to these curcumin capsules.

Reply from Biorootlabs2026-08-03

Thank you very much for taking the time to share your experience with our Curcumin 95 capsules. We're delighted to hear that after a couple of weeks you noticed an improvement and that you're feeling more comfortable and able to enjoy greater mobility. Hearing that our product has become a positive part of your wellness routine is incredibly rewarding for our entire team. We truly appreciate your trust in BioRoot Labs and your kind words. Thank you for choosing us and for sharing your journey with others, it means more than you know. Wishing you continued health and wellness!

M
Miss Diane breading · 20 reviews · Experienced 2026-08-03 ·

My order and cancellation were dealt…

My order and cancellation were dealt with immediately

Reply from Biorootlabs2026-08-03

Thank you very much for taking the time to share your experience! We're delighted to hear that your order and cancellation were handled promptly and smoothly. Providing fast, caring support is something we truly value, and it means a lot to know we met your expectations. We genuinely appreciate your feedback and hope to have the opportunity to serve you again in the future. Wishing you all the best, and thank you for choosing us!

K
Kelly Gerrard · 4 reviews · Experienced 2026-08-02 ·

The same issue as often reported

The same issue as often reported. I ordered a three month suppply. They have charged me one month later for another three months. I did not want a subscription and it was not clear at the time that I was getting into one. I now have a six month supply and I will never use this company again. Totally unfair process and they make cancelling a pain.

Reply from Biorootlabs2026-08-02

Thank you for taking the time to share your feedback. We're sorry to hear that the subscription wasn't as clear as you expected. We'd like to clarify that the subscription option is selected during checkout and is displayed directly above the Add to Cart button with the message: "Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime." The text is presented in the same font as the rest of the page so customers can clearly see they are choosing the subscription option in exchange for the discount. Our subscriptions are designed to be flexible, with no long-term commitment. They can be managed or cancelled at any time through the customer portal by clicking the Manage Subscription tab at the top of our website. You don't need to use the link in your emails—simply log in using the same email address you used to place your order. We can also confirm that the subscription associated with your btinternet email address has now been cancelled, and no future orders or charges will be processed under this subscription. If you have any further questions or need any assistance, please don't hesitate to contact us at [email protected]. We're always happy to help. Thank you again for your feedback. We genuinely appreciate you bringing your concerns to our attention, as it helps us continue improving the experience for all of our customers.

S
Stephen Tallo-Brady · 16 reviews · Experienced 2026-07-27 ·

Good so far 👏

Reply from Biorootlabs2026-08-02

Thank you very much for your wonderful feedback! We're delighted to hear that your experience has been good so far. We truly appreciate you choosing our Turmeric Curcumin 95 capsules and taking the time to share your thoughts. We hope you'll continue to enjoy the benefits, and if you ever have any questions or need support, we're always here to help. Wishing you continued health and wellness!

W
William Adams · 3 reviews · Experienced 2026-08-02 ·

The company were easy to deal with and…

The company were easy to deal with and there website simple to navigate to see what offers and options are available. There customer service is very helpful and prompt in replying to any queries you might have.

Reply from Biorootlabs2026-08-02

Thank you very much for your wonderful review! We're delighted to hear that you found our website easy to navigate and that your shopping experience was smooth from start to finish. It also means a great deal to us that our customer service team was able to assist you promptly and answer your questions. We believe that providing both high-quality Turmeric Curcumin 95 supplements and exceptional support goes hand in hand, so your kind words truly make our day. Thank you for choosing us and for taking the time to share your experience. We sincerely appreciate your support and look forward to serving you again in the future. Wishing you continued health and wellness!

M
Mary · 3 reviews · Experienced 2026-07-31 ·

I have an inflammation issue on my…

I have an inflammation issue on my right foot and ankle. I've had an ultra sound, so nothing serious and don't eat salt, but no one really knows whythis swelling occurs. I have noticed a significant improvement in this swelling since taking the tumeric from your company.

Reply from Biorootlabs2026-08-01

Thank you so much for taking the time to share your experience! We're delighted to hear that you've noticed a significant improvement in the swelling in your foot and ankle since taking our Turmeric Curcumin 95 supplement. It's always encouraging to hear when our customers have a positive experience with our products. While individual results can vary from person to person, we're grateful that you chose to share your journey with us. We hope you continue to experience positive results as part of your overall health and wellness routine. Thank you again for choosing BioRoot Labs and for placing your trust in us. Wishing you continued health and wellness!

W
Wendi · 2 reviews · Experienced 2026-08-01 ·

I wanted to cancel a monthly…

I wanted to cancel a monthly subscription that I'd set up by mistake. I couldn't work it out on the website so I emailed. Almost by return email I got a very helpful, friendly email from Rosie and within minutes it was all sorted out.

Reply from Biorootlabs2026-08-01

Thank you very much for your wonderful review! We're delighted to hear that Rosie was able to assist you quickly and make the cancellation process smooth and hassle-free. Providing friendly, prompt, and helpful customer service is something we take great pride in, and your kind words will mean a lot to Rosie and the rest of our team. We truly appreciate you taking the time to share your experience. If you ever have any questions or need assistance in the future, please don't hesitate to contact us at [email protected]. We're always here to help. Thank you again for choosing BioRoot Labs, and we wish you all the very best!

W
W Cridge · 36 reviews · Experienced 2026-07-31 ·

After realising that buying the tablets…

After realising that buying the tablets automatically signed me up for a subscription ( no mention was made of this on the website) I e mailed and asked for a refund and cancellation of any subscription. To be fair they did refund and cancel the subscription. But be warned.

Reply from Biorootlabs2026-08-01

Thank you for taking the time to share your feedback. We appreciate your comments and are pleased that we were able to promptly process your refund and cancel your subscription to your satisfaction. We're sorry to hear that the subscription was not as clear as you expected. We'd like to clarify that the subscription option is selected during checkout and is displayed directly above the "Add to Cart" button with the wording: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This information is shown in the same font style as the rest of the checkout page so customers can clearly see when they're selecting the subscription option. Our subscriptions are completely flexible and can be managed or cancelled at any time through the "Manage Subscription" tab at the top of our website by signing in with the same email address used to place the order. Once a subscription is cancelled, no future recurring orders or charges will occur. We're glad we could resolve your request quickly, and we appreciate you giving us the opportunity to make things right. If you have any further questions or need any assistance, please don't hesitate to contact us at [email protected]. Thank you again for your feedback and for giving BioRoot Labs the opportunity to assist you.

G
George Grandy · 1 review · Experienced 2026-07-28 ·

Item arrived on time and in good…

Item arrived on time and in good condition.

Reply from Biorootlabs2026-08-01

Thank you so much for taking the time to share your feedback! We're delighted to hear that your order arrived on time and in good condition. Providing a smooth ordering experience and prompt delivery is something we work hard to achieve, so it's wonderful to know we met your expectations. We truly appreciate your support and hope you enjoy your Turmeric Curcumin 95 supplement. Thank you again for choosing BioRoot Labs. We look forward to serving you again in the future!

C
Consumer · 2 reviews · Experienced 2026-08-01 ·

Great communication

Reply from Biorootlabs2026-08-01

Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with our communication. Providing friendly, responsive support is something we truly value, so your kind words mean a great deal to our team. Thank you for choosing BioRoot Labs. We sincerely appreciate your support and look forward to serving you again!

S
Susan Skibicki-Niggemyer · 2 reviews · Experienced 2026-08-01 ·

Service

Service was good. Still evaluating the product. It's only been a week.

Reply from Biorootlabs2026-08-01

Thank you so much for your kind feedback! We're delighted to hear that you had a positive experience with our service. We completely understand that it's still early in your journey with our Turmeric Curcumin 95 capsules. Many customers like to give the supplement a few weeks of consistent use to experience its full benefits, and we hope it proves to be a great addition to your wellness routine. If you have any questions along the way or need any support, we're always happy to help. Please feel free to reach out to us anytime at [email protected]. Thank you again for choosing BioRoot Labs and for taking the time to share your experience. We truly appreciate your trust and look forward to hearing how you get on!

C
Carol Mulholland · 7 reviews · Experienced 2026-08-01 ·

Beware of them taking your money without you knowing

I purchased this supplement as a one-off order and was very surprised to discover that I had been charged again the following month for a subscription I never knowingly agreed to. I found the website very misleading, as it was not clear to me that I was signing up for a recurring subscription. I feel this should be made much clearer to customers before taking payment. I would not recommend purchasing unless you carefully check the small print. Also I found no improvement with these supplements.

Reply from Biorootlabs2026-08-01

Thank you for taking the time to share your experience. We genuinely appreciate your feedback, and we're sorry to hear that your experience did not meet your expectations. We're sorry to learn that the subscription came as a surprise. We'd like to clarify that the subscription option is selected during checkout, where it appears directly above the "Add to Cart" button and states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." The text is displayed in the same font style as the rest of the checkout information to help customers clearly see when they're choosing the subscription option. Our subscriptions are designed to be flexible and can be managed or cancelled at any time by the customer. Simply click the "Manage Subscription" tab at the top of our website and sign in using the same email address that was used to place the order. There's no need to use the link from a previous email. Once a subscription is cancelled, no future recurring orders will be processed or shipped. We've also checked the subscription associated with your live.ie email address and can confirm that it has already been cancelled. You will not be charged again, and no future subscription orders will be sent. We're also sorry to hear that you didn't experience the results you were hoping for. As with many nutritional supplements, individual results can vary depending on factors such as lifestyle, diet, and personal health. We'd truly appreciate the opportunity to review your experience further and address any remaining concerns. If there's anything else we can help with, please don't hesitate to contact us at [email protected]. Our customer support team will be happy to assist you. Thank you again for your honest feedback. We value every customer and hope we'll have the opportunity to restore your confidence in BioRoot Labs.

M
Mr. ISAAC HASSID · 3 reviews · Experienced 2026-07-31 ·

While I am able to fall asleep much…

While I am able to fall asleep much more easily than before, I still wake up a number of times during the night, sometimes having difficulty falling asleep again

Reply from Biorootlabs2026-08-01

Thank you so much for sharing your experience with us. We're truly pleased to hear that you've found it much easier to fall asleep since starting our supplement. We understand that waking during the night can still be frustrating, and we appreciate you taking the time to provide such honest feedback. Everyone's sleep journey is unique, and for some people, it can take a little longer to notice more consistent improvements with continued use. If you have any questions about getting the most from your supplement or if there's anything we can do to support you, please don't hesitate to reach out to us at [email protected]. We'd be delighted to help. Thank you again for choosing BioRoot Labs. We genuinely appreciate your trust and hope you'll continue to see positive progress in the weeks ahead.

C
Christine Hogg · 1 review · Experienced 2026-07-31 ·

Just started, great support so far

I only started taking it four days ago! But I have been very impressed with the advice and support from Bio root labs. Please ask me again in a few weeks.

Reply from Biorootlabs2026-07-31

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our advice and customer support so far. It means a great deal to us, especially as you've only just started taking the supplement. We completely understand that it can take a little time to see how a supplement fits into your routine, and we truly appreciate your willingness to share an update in a few weeks. We look forward to hearing how you're getting on! If you have any questions along the way, please don't hesitate to reach out, we're always here to help. Thank you again for choosing Bio Root Labs, and we wish you all the best on your wellness journey!