Biorootlabs (biorootlabs.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
D
Diane Hall · 1 review · Experienced 2026-08-07 ·
★★★★★
The fast response.
Reply from Biorootlabs2026-08-07
Thank you so much for your wonderful feedback! We're delighted to hear you appreciated our fast response. Providing prompt, helpful support is something we genuinely care about, and it's great to know it made a positive difference to your experience.
We truly appreciate you taking the time to share your review and for choosing our Turmeric Curcumin 95 supplement. If you ever have any questions or need assistance, we're always here to help.
Wishing you continued health and wellness!
Prompt reply to my query, and useful information provided.
Reply from Biorootlabs2026-08-07
Thank you very much for your wonderful feedback! We're delighted to hear that you received a prompt reply and found the information helpful. Providing timely support and making sure our customers feel confident about their Turmeric Curcumin 95 supplement is something we truly care about.
We really appreciate you taking the time to share your experience. Your kind words mean a great deal to our team and motivate us to keep delivering the highest level of service and quality. Thank you for choosing us, and we wish you continued health and wellness!
C
Carol Charles · 21 reviews · Experienced 2026-08-06 ·
★★★★★
Only 2 weeks to date
I received the Turmeric capsules in good time and well packaged. And it's nice to get follow-up emails and encouragement. However I've only been taking the capsules for a couple of weeks and I'm hoping that by the end of 4 weeks that they will a difference.
Reply from Biorootlabs2026-08-06
Thank you very much for your thoughtful review!
We're delighted to hear that your order arrived quickly, was well packaged, and that you've found our follow-up emails helpful and encouraging. Providing a great experience from the moment you order is something we truly care about.
It's completely understandable that you've only been taking the capsules for a couple of weeks. Many of our customers choose to take Turmeric Curcumin consistently as part of their daily wellness routine, and everyone’s experience can be a little different. We hope the next couple of weeks bring the results you're looking for.
Thank you again for choosing our Turmeric Curcumin 95 capsules and for taking the time to share your experience. We genuinely appreciate your support and look forward to hearing how you get on!
Thank you so much for your wonderful feedback!
We're truly delighted to hear that you had such a positive experience with our customer support. Going above and beyond to help our customers is something we strive for every day, so it's incredibly rewarding to know that our team made a difference.
We sincerely appreciate you taking the time to share your experience and for choosing our Turmeric Curcumin 95 capsules. Your kind words mean a great deal to us, and we look forward to supporting you again whenever you need us. Wishing you continued health and wellness!
R
Robert Torday · 9 reviews · Experienced 2026-08-06 ·
★★★★★
Super quick response to email queries
Super quick response to email queries. I am impressed. Always very helpful
Reply from Biorootlabs2026-08-06
Thank you very much for your fantastic feedback!
We're delighted to hear that you were impressed with our quick email responses and found our team helpful throughout your experience. Providing prompt, friendly, and reliable support is something we genuinely value, so your kind words mean a great deal to us.
Thank you for choosing our Turmeric Curcumin 95 capsules and for taking the time to leave a review. We truly appreciate your support and look forward to being here whenever you need us. Wishing you continued health and wellness!
E
Ed. · 39 reviews · Experienced 2026-08-05 ·
★★★★★
Prompt communication when making…
Prompt communication when making enquiries.
Reply from Biorootlabs2026-08-06
Thank you so much for your kind words!
We're delighted to hear that you were happy with the prompt communication you received when making your enquiry. Providing friendly, responsive, and helpful customer service is something we take great pride in, so your feedback truly means a lot to our team.
Thank you for choosing our Turmeric Curcumin 95 capsules and for taking the time to share your experience. We sincerely appreciate your support and look forward to serving you again in the future!
L
Linda · 1 review · Experienced 2026-08-06 ·
★★★★★
After a week of taking turmeric
After a week of taking turmeric, my morning arthritis pain is greatly diminished. So wonderful to find a product that works so well and is not a chemical with side effects
Reply from Biorootlabs2026-08-06
Thank you so much for sharing your experience!
We're delighted to hear that you've noticed such a positive difference in your morning arthritis discomfort after just a week of taking our Turmeric Curcumin 95 capsules. Knowing that our supplement has become a helpful part of your daily wellness routine is incredibly rewarding.
We truly appreciate you taking the time to leave this review and for placing your trust in our product. We hope you continue to enjoy the benefits, and we're always here if you have any questions or need support. Wishing you continued health and wellness!
C
Ckieferb · 8 reviews · Experienced 2026-08-06 ·
★★★★★
Going okay!
As with all supplements, you don't see results overnight. I set up my subscription too frequently. I have turmeric/curcumin coming out of my ears! I will correct this on your web site.
Reply from Biorootlabs2026-08-07
Thank you so much for your feedback and for your sense of humour! You're absolutely right, supplements can take time, and consistency is key. We're glad to have you with us on your wellness journey. It sounds like you've got quite a stockpile of Turmeric Curcumin! If you ever need any assistance managing your subscription, we're always happy to help. Thank you again for your support, and we truly appreciate you being part of our community.
A
Anne Reilly · 5 reviews · Experienced 2026-08-06 ·
★★★★★
Prompt response
Prompt response - no questions asked return assistance - clear return directions and prompt acknowledgement of return notification.
Reply from Biorootlabs2026-08-06
Thank you very much for your wonderful feedback!
We're truly grateful that you had such a positive experience with our customer support. It means a great deal to hear that the return process was straightforward, with clear instructions and prompt assistance every step of the way. We believe that taking care of our customers is just as important as the quality of our Turmeric Curcumin 95 capsules, so it's rewarding to know we met your expectations.
Thank you for giving us the opportunity to assist you and for sharing your experience with others. We genuinely appreciate your trust and support, and we hope to have the pleasure of serving you again in the future. Wishing you all the best on your wellness journey!
D
David Thayres · 1 review · Experienced 2026-08-06 ·
★★★★★
The product has helped in amazing ways
The product has helped in amazing ways. Turmeric 95 has made my hands usable again and put out the fire. Damage is done but the information is totally gone. The magnesium gives me great sleep and more steady hands. The shaking has gone away.
Reply from Biorootlabs2026-08-07
Thank you very much for sharing your experience. We're truly grateful to hear that our Turmeric Curcumin 95 and Magnesium supplements have made such a positive difference for you. It means a great deal to us to know you're feeling more comfortable and sleeping better. Thank you for trusting us to be part of your wellness journey and for taking the time to leave such thoughtful feedback. We wish you continued health and well-being, and we're always here if you need us!
M
Matt · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Very fast service
Reply from Biorootlabs2026-08-07
Thank you so much for your kind feedback! We're delighted to hear your order arrived so quickly. We truly appreciate you choosing our Turmeric Curcumin 95 capsules and taking the time to share your experience. Your support means a great deal to us, and we look forward to serving you again. Wishing you continued health and wellness!
Rosie in Customer Services. I do not know her surname. Dealt with my complaint with such speed and empathy for a medical condition I have, which my Surgeon told me taking turmeric curcumin now, was too late and I am having surgery.
Not only does he take turmeric but my neighbour who recommended your products.
Thank you to Rosie. Fiona Millington
Reply from Biorootlabs2026-08-06
Thank you so much for taking the time to share your experience with us. Your thoughtful feedback truly means a lot.
We're sorry to hear that you'll be undergoing surgery, and we sincerely wish you all the very best for a successful procedure and a smooth, speedy recovery.
We're delighted to know that your concern was handled promptly, with care and understanding. Providing compassionate, responsive customer service is something we strive for every day, and it's wonderful to hear that we were able to support you during this time.
Thank you for choosing BioRoot Labs and for placing your trust in our products. We also appreciate your kind words about your neighbour's recommendation. We wish you the very best on your health journey and hope everything goes well with your surgery.
S
Sue · 1 review · Experienced 2026-08-05 ·
★★★★★
I Bought a pot of Turmeric...
I Bought a pot of Turmeric...
They Stole £s from my bank the following month... They wont give a phone no so i cant send 2nd pot back (cost £20!!!!!)
MAKE DISCOUNTS KNOWN IF THEY CONCERN SUBSCRIPTIONS!!! Old people like me are being conned... 😳
BioRoot have said they will credit me with half the cost of unwanted goods... Wont bother with them again...
Reply from Biorootlabs2026-08-05
Thank you for sharing your feedback. We're sorry to hear that you're frustrated, and we'd appreciate the opportunity to clarify what may have happened.
Based on your comments, it's possible that your original order was placed with our optional subscription service. During checkout, there is an option above the "Add to Cart" button that states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is displayed so customers can clearly see when they are choosing the subscription option.
The subscription does not involve any additional or hidden charges. Instead, it simply schedules a monthly shipment of the same product at the subscription price you originally selected. Customers can manage or cancel their subscription at any time through the Manage Subscription tab at the top of our website. Once a subscription is cancelled, no future orders will be processed or shipped.
You don't need to use the link in any subscription emails to access your account. Simply log in to the customer portal using the same email address you used when placing your original order, and you'll be able to view, manage, or cancel your subscription at any time.
If you'd like us to review your account or assist you with your subscription or return, please contact us at [email protected] with your order details. We'll be happy to help resolve this for you as quickly as possible.
R
Richard h · 22 reviews · Experienced 2026-07-17 ·
★★★★★
Like many others
Like many others, I ordered Magnesium,Glycinate from this company and fell into the trap of waiting over a month, despite many emails to the company to receive my order. The company automatically signed me up , without any authority, for repeat orders, increasing the price as they did it and withdrawing the money from my account. Many emails passed between us , full of platitudes , but they just told me to return the order and they would refund me. I have never received the goods to return them. This is tantamount to obtaining property by deception. I reported the company to the Federal Trade Commission in the USA. RJH.
Reply from Biorootlabs2026-08-05
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience has been frustrating and did not meet your expectations.
We'd like to clarify that our subscription program is entirely optional and is selected during checkout. Customers who choose this option receive a discount, and directly above the "Add to Cart" button, the selection clearly states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." We strive to make this information as clear as possible before an order is placed.
The subscription is not an additional charge, it is a recurring shipment of the same product selected at checkout. Customers can manage or cancel their subscription at any time by selecting the Manage Subscription tab at the top of our website and logging in with the same email address used to place the original order. Once a subscription is cancelled, no future orders are processed.
Regarding your shipment, we're sorry to hear that you have not received your order. If an order has not been delivered, we want to investigate this with our shipping partner and work toward an appropriate resolution. If you were advised to return a package for a refund, that guidance would apply once the order has been successfully delivered.
We'd still appreciate the opportunity to review your case in full. Please contact us at [email protected] with your order number and the email address used to place the order, and we'll prioritize your request and do everything we can to help resolve the matter.
m
mary ann davis · 3 reviews · Experienced 2026-08-05 ·
★★★★★
Thank you so much for your help and…
Thank you so much for your help and kindness
Reply from Biorootlabs2026-08-06
Thank you very much for your kind words! We're truly grateful that you took the time to share your experience.
It means a great deal to our team to know that our support was helpful and that we could assist you. Providing excellent customer service is just as important to us as offering high-quality supplements, and your feedback encourages us to keep doing our best.
Thank you for choosing BioRoot Labs. We sincerely appreciate your trust and support, and we look forward to serving you again in the future.
s
sue goode · 1 review · Experienced 2026-07-07 ·
★★★★★
Didn’t receive …
I ordered a few weeks ago and haven’t received the order yet. I’ve also sent emails but received no reply. I now wished I’d read the reviews. Will order from a more reputable company in future
Reply from Biorootlabs2026-08-05
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it is to be waiting for your order without receiving the communication you expected.
This is certainly not the level of service we aim to provide, and we'd really appreciate the opportunity to make things right. Sometimes emails can unfortunately be delayed, filtered into spam folders, or missed, but we want to investigate your order as quickly as possible.
Could you please contact us at [email protected] with your full name and order number? Our team will prioritize your case, provide an update on your shipment, and work with you to reach a satisfactory resolution.
We genuinely value every customer and appreciate you bringing this to our attention. We hope you'll give us the chance to restore your confidence in BioRoot Labs.
D
DANA BROWN · 3 reviews · Experienced 2026-07-15 ·
★★★★★
Quick and satisfying response!
Reply from Biorootlabs2026-08-06
Thank you very much for your kind review!
We're delighted to hear that you were happy with the quick response and that we were able to assist you to your satisfaction. Providing prompt, friendly, and helpful support is something we truly value, so it's wonderful to know we met your expectations.
We sincerely appreciate your support and thank you for choosing BioRoot Labs. We look forward to serving you again in the future!
J
Jennifer Bell · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Three weeks to improvement
I was amazed that in just three weeks my anxiety was gone. My mood has improved and I'm starting to sleep better. I love this product!!
Reply from Biorootlabs2026-08-06
Thank you so much for taking the time to share your wonderful experience! We're delighted to hear that you've noticed such positive changes after just three weeks.
It's incredibly rewarding to know that you're feeling less anxious, your mood has improved, and you're starting to enjoy better sleep. Hearing stories like yours inspires our team and reminds us why we're passionate about providing high-quality supplements to support our customers' wellness journeys.
Thank you for choosing BioRoot Labs and for trusting us to be part of your health journey. We truly appreciate your support and wish you continued health and happiness!
K
Karen · 5 reviews · Experienced 2026-08-05 ·
★★★★★
Well I haven't received my order yet…
Well I haven't received my order yet but I should have googled the company first to see the reviews and any draw backs. Bioroot and Fineroot are similar company's and to cancel subscription. Well I'm lucky I got to cancel but I had to go around in circles a bit . My first month was nearly up and I haven't received my order yet. The tablets are coming from Hong Kong and the company is in America ???? Just saying.
Reply from Biorootlabs2026-08-05
Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback.
We're genuinely sorry to hear that your order hadn't arrived before your first month was nearly over, and we completely understand how frustrating that must have been. International shipping can sometimes take longer than expected, especially when orders are fulfilled through our global logistics network, but we understand that waiting without having your product in hand is disappointing.
We're also glad to hear that your subscription was successfully canceled, although we're sorry the process felt more complicated than it should have. Your comments are valuable, and we're always looking for ways to make both our shipping and customer service experience smoother and more transparent.
If your order still hasn't arrived or if there's anything else we can do to help, we'd love the opportunity to make things right. Please reach out to us at [email protected], and our support team will be happy to assist you.
Thank you again for your feedback. We appreciate you giving us a chance, and we hope we'll have the opportunity to provide you with a much better experience in the future.
T
Tony Twilla · 3 reviews · Experienced 2026-08-03 ·
★★★★★
Rosie was so courteous & helpful when I…
Rosie was so courteous & helpful when I canceled my subscription.
Reply from Biorootlabs2026-08-04
Thank you very much for sharing your kind feedback. We truly appreciate your support and are delighted to hear that your subscription cancellation experience was handled with care and ease.
We always aim to make every interaction as helpful, respectful, and stress-free as possible, whether you’re continuing your wellness journey with us or making a change. Your trust means a great deal to our team, and we’re grateful to have had the opportunity to support you.
Wishing you all the very best, and thank you again for choosing us.