BitcoinMerch.com vision is to supply customers with all physical cryptocurrency products, such as mining equipment, hardware wallets, and novelty items, while also providing exceptional and knowledgeable customer service with fast shipping.
Written by the business, not verified by us.Bitcoin Merch (bitcoinmerch.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Regular customer with bitcoin merch and the reason I continue to buy and remain a customer is the service that these guys give. Always available for questions and if there's an issue they have resolved it. I will continue to purchase from bitcoin mech! Thanks
Thank you Chris! Let us know if you need anything else
Great customer service. One of my 3 miners I bought stopped working so I reached out to Bitcoin Merch, A team member acknowledged the problem and sent me a new miner. That’s great customer service. I am very happy how the company handled this issue.
Thank you Ingolf, glad we were able to help you out.
Thank you Yefri enjoy!
Only downside is you are definitely overpriced. This makes it difficult because I do enjoy working with you guys. Especially the ability to call for help.
Thank you Jeff enjoy and happy mining!
I bought a product that was not working and rather than sending me a new one, I had to wait until the defective one was sent back. I am on the east coast and they are on the west coast, it took almost 2 weeks for that process.
Hi Brandon, sorry about your experience, one of our team members will be reaching out to get this resolved
Chris is always willing to work with me in replacing any faulty items, or help with upgrades.
Thank you Randal, glad Chris was able to help you out.
I received two Bitaxe 601's from Bitcoin Merch. The first one worked perfectly the second did not. I called customer service and they were very helpful in replacing the defective unit.
Thank you! Glad our team was able to help you out, happy mining!
Only had the Legend Battle Pass for a couple months, the value was good. Every order arrived undamaged and on time.
Thank you Michael and thank you for being a legend!
Terrible service! Broken product! If you are looking to buy a product they will gladly help you. However as soon as a product breaks they will not help. They don't respond to any emails and they just leave you. All of my aquired products broke within 2 months. The first product got replaced but as soon as they other products started dying it did not hear back. A couple thousand of dollars invested and nothing works and no customer support to help me or replace them.
Hi Mark, sorry about your experience, one of our team members will be reaching out to get this resolved for you
Albert ty for all your help for exchange. The marslander
Thank you Steven! Glad Albert was able to help you out :)
It was long time (not less than a month) to wait until the item started to ship. The information about this should be in the site or communicated more clearly.
Thank you for letting us know Toms, we'll be taking corrective action to improve our community's experience
Hi Mark one of our team members will reach out shortly to improve your experience, thank you
I am now running 3 miners from Bitcoin Merch, and they are all performing flawlessly. I ran into one issue while trying to connect to the miner and realized that the error was misreading the URL. Regardless of my error, the customer service was timely, respectful, and willing to help. This was greatly appreciated!
Thank you Matt! Happy mining
Thank you!
I give it a 5 on shipping, it was fast, but alas, a 2 as it stopped working after 30 minutes,..tried everything and it went back to the trying to configure to wifi and after that nothing..tried rebooting and everything the page and YouTube said to try,..and still nothing.
Hi Marty, pls reach out to [email protected] so we can better assist you, thank you.
i sent an email stating what problems i had as a new user of such things, i received no response. One of the sticks had address from China on it..and all i wanted to know is if there was a way to reset a nerd miner 2...
Hi jason one of our team members will reach out shortly to get resolved for you
BitcoinMerch is always a pleasure to work with. I have placed several orders with them, and the products are great. I have called several times for customer support with questions - and their staff (Chris is a rockstar) are super helpful and take the time to explain everything thoroughly. Recommend them most highly!
Thank you Terry glad our staff was able to assist you - let us know if you need any further help
Mailed me the wrong product (I chose black, they sent me green). 3D printed stand was cracked. Return and refund on another product was slow. Awful seller. Wouldn’t return to. Overpriced (by a lot) and uses AI images for products.
So sorry about your experience Tim, one of our team members will reach out shortly to get this resolved for you
Thanks for working with me on refund on the miner and power supply I bought. I should've done more research. Thanks again for fast support. I'll still be on a lookout for more doable tech I can probably figure out.
Thank you AXl let us know if you need anything :)
All of my orders were processed within 24 hours. When I had a problem with the NerdQaxe++ Hydro that I purchased, customer support was on it. I received a return label within 10 minutes after speaking with them. This company is legit. Customer support and service is outstanding. Products are nicely packaged to avoid damage during shipping. I am new to this hobby but plan on making all of my future purchases from Bitcoinmerch.com.
Thank you Thomas! Happy mining :)
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