Boarderie

Thank you so much for this glowing review! We're thrilled Joy took such great care of you, that is exactly the kind of service we strive for, especially for a first-time customer. We'll be sure she sees this! And we're so happy the desserts hit the mark. "Straight out of a Paris pâtisserie" might be our new favorite compliment. We can't wait to be part of your future celebrations and gifting. Welcome to the Boarderie family!

Edited response: Hi Ellen, I'm Julie, one of the co-founders of Boarderie. After seeing this, I personally emailed you directly to address your concerns and to clear up a few details, including the fact that only the very first message in this exchange was automated. Everything after that, including the review of your order and the resolution offered, was handled personally by one of our team leads. Your board shipped on schedule for a July 3rd delivery, and the delay happened once it was with the carrier, not us. We offered a $30 refund and $30 store credit after reviewing your order, which you accepted. I understand the store credit doesn't feel like enough given everything else, and I meant what I said in my email. I'd still love to hear from you directly if you're open to it. - Julie, Co-Founder Hi Ellen Mc, we're sorry your board didn't arrive when it was needed. We were unable to locate an order under the name provided, so we reached out for an order number to look into what happened and make this right. We haven't heard back yet. What we can confirm is that all of our boards shipped on schedule that entire week. Any delay from there was on FedEx's end, not ours. Even so, we believe it's on us to make things right, at our own expense, whether that's a reshipment, full future store credit or a refund. Please email us at [email protected] with your order number so we can take care of this. The Boarderie Customer Experience Team

Hi Gillian, Thank you for sharing your feedback. We’re sorry your experience did not meet your expectations, and we understand how disappointing it can feel when something is missing from your order. While our crackers are typically placed under the flap inside the box, occasionally they may have been overlooked when unpacking. We still provided a refund for the crackers and offered a discount toward a future order to help offset the fact that your experience was not up to par! As a small team hand packing each box, we know mistakes can happen, but we take responsibility when they do and always work to make things right. We also want our customers to feel confident in their purchase, which is why we provide detailed information online, including board dimensions and a full list of the cheeses, meats, and accompaniments included. We don’t add fillers to our boards, and every item is thoughtfully selected to create a premium experience. We truly appreciate your feedback and hope we have the opportunity to provide you with the Boarderie experience we’re known for in the future. The Boarderie Team

Thank you so much for your wonderful review! We’re so happy to hear your father loved his birthday board and that we could help make his 91st celebration extra special. It means so much to know the thoughtful details, packaging, and customer service made a difference. Joy will be so happy to hear your kind words! We’re honored to be part of your family celebrations and can’t wait to help with your next gathering. The Boarderie Team

Thank you for sharing your feedback. We are truly sorry for the loss of your wife’s mother and for the disappointment surrounding this gift during such a difficult time. We understand how meaningful a thoughtful gesture can be, especially during moments of grief, and we’re sorry this experience did not reflect the care we strive to provide. We would appreciate the opportunity to look into what happened and make this right. We have not been able to locate a previous request for information from you, but we would be grateful if you could reach back out to our team with your order details so we can assist at [email protected]. Thank you for bringing this to our attention. The Boarderie Team

Nikki, thank you for being such a loyal Boarderie customer, and for taking the time to share this feedback. We are so glad the meat and cheese boards have consistently delivered for you and your family. Sweetness is one of the most personal preferences there is, and we appreciate you sharing that the board was too rich for your family's taste. That kind of feedback genuinely helps us. We reached out to connect directly and would still love to make this right for you. Please don't hesitate to contact us at [email protected] and our team will be happy to help. Warmly, The Boarderie Customer Experience Team

Thank you for taking the time to leave this review, Kimberly, and we're genuinely glad the board arrived in good condition and your friend was able to enjoy her 50th birthday gift. You're right that the delivery placement wasn't where it should have been, and we understand how stressful that was when this was such a meaningful occasion. The proof of delivery photo is provided precisely so the sender can see where a package landed, and we hear your frustration that our early responses didn't do enough to acknowledge your concern directly. We're glad the packaging did its job and the board held up. For anyone reading, our boards ship with insulated liners and ice packs designed to maintain safe temperatures well beyond the standard delivery window, exactly for situations like this one. We're sorry the experience left you feeling dismissed, Kimberly. That's not the standard we hold ourselves to, and we appreciate the honest feedback. Warmly, The Boarderie Customer Experience Team

Lynette, thank you for sharing this, and I'm sorry your sister's 40th birthday gift didn't land the way you intended. After looking into your order, I want to own something directly: when your board shipped on 5/19, you should have received a shipping confirmation with tracking information, followed by a delivery confirmation when it arrived on 5/20. Neither of those emails went out. Had they, you would have known the moment the package landed and could have nudged your sister to grab it. Our boards stay fresh for 48 hours, and that window likely would have worked in your favor. That failure is on us, and I'm truly sorry for it. I also want to acknowledge that when you reached out to our team, you deserved more than a link to our FAQ. That's not the standard we hold ourselves to. I've reached out to you privately and would love the chance to make this right. Your sister deserves to actually enjoy the gift you chose for her. With gratitude, Julie Co-Founder

Dorys, congratulations on your retirement and what sounds like a truly legendary career! We are so sorry the dessert board did not deliver on taste. Presentation is only half the experience, and we completely understand that. Our dessert boards have been two years in the making, developed alongside producers from around the world, and feedback as detailed and specific as yours is exactly what helps us improve. We have taken your notes on the macarons and chocolate seriously and will be sharing them directly with our producers. We would love the opportunity to connect and make this right. Please feel free to reach out to us directly at [email protected] at your convenience. With gratitude, The Boarderie Customer Experience Team

Angela, what a wonderful retirement gift idea! We love knowing the board made your brother's gathering that much easier and more special. Taking that "what will I serve?" worry off his plate is exactly what we hope to do. It sounds like it was a perfect celebration, and we're so glad his coworkers were impressed. Congratulations to your brother on his retirement, and thank you for letting Boarderie be a small part of it! With gratitude, Julie & the Boarderie Team

Chris, thank you for sharing your experience, and we're glad we were able to connect and reach a resolution. We do want to gently clarify a few things for context: our team responded to your initial message the same day, and because FedEx indicated delayed packages would be rerouted to the next delivery day, we asked you to let us know how the board arrived so we could take care of you from there given that your dessert board is shelf stable without ice . When we didn't hear back, we genuinely believed it had arrived okay. Once your review came through, we reached out immediately and offered you appropriate resolutions, and we're glad you're giving us another chance. That said, your core feedback is fair. When a mass carrier delay is happening over a holiday weekend, the burden of follow-up shouldn't fall on the customer. We've taken that to heart and are working on more proactive outreach protocols for exactly this situation. We hope your next Boarderie experience is the one you originally envisioned. Thank you for the honest feedback, it genuinely makes us better.

Rich, thank you so much for the kind words! Reviews like yours truly make our day. We put a lot of love into every detail, from the ordering experience to what lands on your table, so hearing that it all came together for you means the world to us. We can't wait to be part of your next occasion! With gratitude, Julie & the Boarderie Team

5/11/2026 Ryan, we're really sorry the dessert board didn't live up to your expectations, that's genuinely hard to hear. Our boards are crafted through exclusive recipes we spent over two years developing alongside specialty producers around the world, so feedback like this matters to us deeply. We'd love the chance to make this right. Please reach out to our team at [email protected] and we'll personally take care of you. Warmly, The Boarderie Team 5/15/2026 Ryan, we wanted to follow up since we haven't heard back from you. We reached out hoping to connect and make this right, but weren't able to locate your order without additional information. Our offer still stands, please contact us at [email protected] and we'll personally take care of you. Warmly, The Boarderie Team

Hi Sarah, we want to make sure the full picture is available for anyone reading. Your order was placed with a Saturday delivery date, and it was delivered on Saturday as requested. We ship early ahead of high-volume holidays and pack every board in custom-designed insulated packaging with ice packs engineered to maintain safe temperatures for 48+ hours, because getting your order there fresh and on time is our responsibility, and we take it seriously. Despite the order arriving on your chosen date, we issued a full refund because your experience mattered to us. We're proud of that decision, and we'd make it again. Our team reached out to you before any review was posted, not because of one. That's just how we operate. We hope the board was enjoyed and that you had a wonderful Mother's Day. Warmly, The Boarderie Customer Experience Team

Dear Anisqoyo, We're sorry to hear your board didn't meet your expectations! Our ads often feature our large board, and we completely understand how that can shape what you're picturing when your order arrives. Each of our boards is available in multiple sizes, and the medium is exactly half the size of the large, but we hear you that this could be made clearer upfront, and that's valuable feedback for us. We'd love to make this right. Please reach out to us at [email protected] and we'll personally take care of you. Warmly, The Boarderie Team

This made our whole team smile — thank you so much for coming back to share this update! We're so glad Tiffany was able to reach out quickly and turn things around. She truly is a rockstar, and this is exactly the kind of care we strive to provide, especially when something goes wrong. We'll make sure she sees your kind words! Most importantly, what a wonderful way to celebrate an 80th birthday! Knowing the gift arrived and was called beautiful — and that it will be enjoyed with friends — is the best outcome we could have hoped for. Thank you for giving us the chance to make it right, and happy birthday to the guest of honor!

What a wonderful review to read — thank you so much for sharing this with us! We love that your granddaughter's birthday board made such a lasting impression — being called one of her very best gifts is truly the highest compliment, and the fact that it arrived right on her special day makes it even sweeter! We're also glad our customer service team was able to quickly resolve the order confirmation concern for your Mother's Day gift. We know how important it is to have peace of mind, especially when ordering for a meaningful occasion, and we're happy they could get that sorted for you right away. Thank you for being a returning customer and for your incredibly kind words. Reviews like yours mean the world to us. We hope the Mother's Day board is just as big a hit!

We love this so much! Deviled eggs, birthday cake and a Boarderie board sounds like the perfect party spread. The fact that five people shared for a full hour and still had leftovers for lunch the next day is honestly the ultimate compliment. We are so glad the board was part of such a fun birthday surprise. Thank you for including us!!