Worst support ever
I ordered a custom part that has broken from my c1 pro and they didn't sent it for 3 months now and no reply after many emails. This is the worst support I ever faced.
BOGIST Shop is an online shop created by BOGIST Official, we infuse this brand with the soul of groundhogs. We hope the riding experience for BOGIST electric scooters will be as carefree as groundhogs and feel happy. Main categories is electric scooter, mainly through the Amazon, eBay, speed sale and other third-party cross-border platform and self-marketing products will be sold worldwide. We are making life easier. Our market is aimed to Europe countries , such as France and United Kingdom, Ireland, Germany, Italy, we hope that every user can buy our products with confidence and achieve timely and efficient after-sales processing.BOGIST Shop is owned by Shenzhen Disanfang Supply Chain Co., Ltd. Is an e-commerce website headquartered in Shenzhen, China.In order to enable customers to receive products faster, we have set up overseas warehouses in Germany,Belgium and the United Kingdom, and our products will be shipped to you from your nearest warehouse.If you have any questions, please contact us by E-mail:[email protected].
Written by the business, not verified by us.BogistShop (bogistshop.com) has a 3.2 out of 5 rating on OK.one, based on 83 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 15% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-10-24.
I ordered a custom part that has broken from my c1 pro and they didn't sent it for 3 months now and no reply after many emails. This is the worst support I ever faced.
Only scam, terrible comunikation, na answer, no delivery. I am waiting for my money since march.
I have make a very good experience with this firm
Scooter arrived on time love the improvements to the look however when the scooter was charged up it killed the screen and would not power on for over a day then it just started working again then stopped after charging its my 2nd c1 pro the other was perfect in every way i emailed bogist shop to report problem and was totally ignored now theyre asking for a review 1 star and theyre lucky to get that
the product that i purchased is great but unfortunately i can not use it anymore because my scooter was stolen..
I never got my last order. Almost 2 months now. No answer to my e-mails.
I sent an e-mail regarding how to mount it and never received a reply. Customer service support = 0 in my case.
My ordered a dashboard for my E scooter, it arrived on time and in a very secured pack.
Great help with helping me on tracking my bogist while waiting for delivery. This is my second bogist. They are definitely one of the best and most affordable scooters I've ever had. Don't think shall I get this one. You really want this scooter. Not suitable for young kids or really young teenagers because of the speed it can go. Unless your kids are extremely sensible and will wear crash helmet and other safety gear.😁😁.
They sent me the package with a company that stole the scooter's charger and charging input. And it took almost 1 month to send me the shipment.
Ordered a rear fender for the c1 pro 3 months ago and never received it. Ordering from this company is the most unreliable service I have ever experienced.
I placed an order on the 16th February I still haven't received it we r now on the 14th March still haven't received it I will never order from this site again
Customer service is bad. Zero, poor as if it didn't exist. I asked them about it on chat, days later they replied in half sentences and not to the question. As if they didn't understand what I wrote, as if they were completely stupid. Edit: Here is the answer to 27.01.2024: Good morning, did you just wake up? Have you replaced the useless customer service with a normal one? You have betrayed my trust a little, I have no desire to buy anything from you.
Hello, I'm sorry for the bad customer service experience. If you have any questions, please submit them to our after-sales team and we will try our best to provide better services. Best Regards Bogistshop.com
The pack not arrived at my address,they not refund me,tieff!!
Hello, every order of ours will be delivered. Please send us your order number and I will verify the situation for you. Best Regards Bogistshop.com
I bought the c1 pro for my daughter for christmas. It was missing the front brake parts and 4 screws on the bottom plate of the battery compartment. in July I got a E3 error controller error. I took it apart and found parts are breaking off the computer circuit board. The Quality of workmanship on the soldering was not done by a professional. Just going to buy the new computer and then sell it. BIGGEST PIECE OF GARBAGE ON TWO WHEELS...DO NOT WASTE YOUR MONEY PAY A LITTLE MORE AND GET A MUCH BETTER SCOOTER.
The E3 problem is indeed very complicated. There is currently no specific solution to this problem, but you can contact our after-sales team and we will follow up on this issue. Best Regards Bogistshop.com
Do not buy anything from this store. I have bought Bogist C1 Pro and they sent me a returned item, with many parts destroyed. The brake handlebar, the madguard, the cables, the charger, everything was broken. I will try to return the scooter and I will tell you the experience.
Hello, thank you for your feedback. Please take detailed photos and videos and feedback the problem to our after-sales team, we will handle it for you. Best Regards Bogistshop.com
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