Poor customer service the phone kept…
Poor customer service the phone kept disconnecting and none of the representatives were polite enough to call me back except for one who name was Louis.
About BookOnline
Data updated- Website
- bookonline.com
- Category
- Travel & Vacation
- Location
- United States · Cocoa
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/33)
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Is BookOnline legit?
BookOnline (bookonline.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 76% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
It was easy to book
Easy process
My room was easily booked
Easily booked
Good balls Burdis
Patients and understanding
easy to book
I made a mistake and no one will help…
I made a mistake and no one will help me correct it
My experience
The women on the phone with me was extremely kind and respectful as well as patient
Easy booking experience.
Use Expedia.com
the system was very slow to confirm my reservation. I also needed to check on pet policy and long-term parking for the airport. the agent did not know any information and could not connect me directly or give me a phone number for the hotel. first time i used this system, Next time I go directly to Expedia.
Vague and misleading cancellation policy
I booked this reservation online, truthfully thinking that I was on the hotel website. The cancellation policy was vague, but I figured that I had time to investigate, as this booking was not meant to be until September. I called two hours after booking to clarify and ask what the cancellation policy and she said that I could not cancel at any time and if I did, I would forfeit one night and be charged.
Quick is easy
The hotel was a ahit hole!
The hotel was a ahit hole!! And the pool was green! She said breakfast was included?? 🤣🤣 I would like my money back for being canned into paying $247 for a dump!
Not a good experience,
Not a good experience,, hard to understand,, did not pass on request to hotel staff,,
They made it quick and easy.
self explanatory
self explanatory, things hat I needed was there.
Had some problems with site accept…
Had some problems with site accept credit card. After about four attempts, it was accepted.
Was able to accomodate and answer all…
Was able to accomodate and answer all questions..