Botanique Paris (botaniqueparis.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
K
Karina Chow · 1 review · Experienced 2026-08-03 ·
★★★★★
A+ skin texture changes, but left skin feeling dry and dusty
Purchasing was easy and product arrived quickly as promised! The balm indeed smoothed out my skin texture exactly as promised in only a few days! Fastest acting of any skin care product I've tried. The only thing that isn't great is that it also advertised moisturizing but it actually makes my skin feel very dry and almost dusty. I've mitigated that by putting on a thick moisturizer afterwards, so I think I found my ideal combo but it was a strange unexpected result. But I'm mostly happy given the skin texture fix. If I could give 4.5 I would!
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Dying person · 3 reviews · Experienced 2026-08-09 ·
★★★★★
Looking forward
It seems working but slowly. Hope to see a mcuh better result soon.
I’ve really enjoyed incorporating Botanique Paris’ Advanced Micro-Infusion System into my skincare routine. I was particularly interested in the PDRN, peptides and micro-infusion technology, and I love how easy the treatment is to incorporate into my routine.
I’m still early in my skincare journey with the product, so I’m looking forward to continuing to use it and seeing how my skin develops over the coming weeks. The packaging and overall presentation are beautiful, and the whole experience feels very premium. ✨
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Sue Downham · 1 review · Experienced 2026-08-07 ·
★★★★★
Dealt with very quickly and politely
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Alisa Hough · 1 review · Experienced 2026-08-03 ·
★★★★★
Fast response and helpful with issues.
Reply from Botanique Paris2026-08-07
Thank you for your kind feedback! We’re glad our team could respond quickly and help resolve your concerns.
I've been using these Revital Eye's for 3 weeks using for 10mins everyday with no result's & l also purshased the Contoura Chin & Neck tightening device also with no result's as l'd expected at least a slight difference but nothing as l think l've seen better result's with my skincare products.
When purchased someone from the company texted me saying would you like to add other products as to see result's you need there other products.. very pushy. I'm expecting a refund as they say there a life time warranty of working which you pay $5 for.
Reply from Botanique Paris2026-08-07
We’re sorry this has been your experience. We understand how disappointing it is when you don’t see the results you hoped for, and the follow-up contact should never have felt pushy. Please contact our support team with your order details so they can properly review your refund and warranty request.
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Bob Dandrea · 2 reviews · Experienced 2026-07-28 ·
★★★★★
I received a defective unit and they…
I received a defective unit and they immediately took care of the problem and sent me a replacement. Try heir customer service was fantastic.
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Andrea Genuth · 3 reviews · Experienced 2026-08-04 ·
★★★★★
Amazing prompt service
The customer service delivered when I needed to cancel my subscription due to personal reasons was exemplary. There was genuine concern, a solution provided and now I can continue on my journey. I sent my initial email with no expectations and was blown away by quick response times, genuine care and positive outcomes. Thankyou to Hazel who was a superstar, nothing was too hard or complicated. Highly recommend Botanique! 🥰
Starting from the beginning, the experience was perfect. The product is very good quality and really effective. Cost is amazing. The service was fast and shipping was fast. I cannot recommend this enough and comes in various colors. I got the really pretty blush. Pink colour came with a complementary under eye cream.
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Lee Cawkwell · 1 review · Experienced 2026-08-06 ·
★★★★★
Friendly
Friendly, prompt and effective service.
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Elaine Smith Domino · 2 reviews · Experienced 2026-01-07 ·
★★★★★
I really noticed a big difference in my…
I really noticed a big difference in my look and so did other people.They kept telling me how much younger I looked.
Reply from Botanique Paris2026-08-07
We love hearing this! It’s wonderful to know you’re feeling more confident and receiving compliments. Thank you for sharing your experience!
C
Chinonso · 6 reviews · Experienced 2026-08-05 ·
★★★★★
A wonderful product
A wonderful product, definitely worth the cost!
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Robert · 1 review · Experienced 2026-08-05 ·
★★★★★
They were responsive and followed up…
They were responsive and followed up with me very quickly
I am so busy I haven't been able to find actual time to the product out yet and I had signed up for a subscription- I contacted the company and unlike most other companies with subscriptions I received a fast and polite, even friendly reply. My customer service person was Abby. She was patient, respectful and helpful. That alone will bring me back if when I try the product I fall in love with it! We'll check back after I try it!
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Mary Beth · 3 reviews · Experienced 2026-08-01 ·
★★★★★
Extra items in my cart that I could not remove
I had trouble with my cart and could not get it resolved so I reached out to customer service. I got a few suggestions from Hazel within an hour or so. The situation was resolved and she kept in touch with me until everything was complete.
Reply from Botanique Paris2026-08-03
Thank you for sharing your experience. We’re glad Hazel could help resolve the cart issue and stay with you until everything was complete. We truly appreciate your patience and support.
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Cath · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Signed up for monthly subscription without my permission
I ordered this product despite it being quite expensive however I noticed straight away that I’d been signed up for a monthly subscription without my permission ( for eternity) despite not ever having trying the product.
I found this extremely presumptuous and annoying.
Reply from Botanique Paris2026-08-07
We’re sorry for the frustration this caused. We’d like to review how the subscription was added and make sure it’s cancelled if unwanted. Please contact our support team with your order details so we can look into this promptly.