Botanique Paris

Effortless with great results

Amazing product

Love the Botanique Paris products

Love the Botanique Paris products. I just received the Advanced micro-infusion system. Hoping it helps my hooded eyelids.

Used only twice and 3 time only 1 side…

Used only twice and 3 time only 1 side worked.Tried doing all points they adviced & charging them though it charged up only one side.I videoed the issue and e-mailed to customer service.Got email telling me how to use them points again or again asking for videos.Sent videos and was told they can not open them! I had enough now-I want my refund!!!!

Really fast customer service

Really fast customer service! Hazel solved my issue within a business day. I’m on day 7 and I’ve noticed a reduction in my horrid eye bags. I would recommend this company and their products.

Received excellent customer service

Received excellent customer service. I had a small issue but received emails straight away with step by step instructions to resolve my problem. The issue was me not the product. Everything resolved. Only wish other companies out there had the same work ethics. Thank you Hazel

Very Quick response time

Very Quick response time. Helpful and effective

I love the customer service!

I love the customer service--I had an immediate response when I had to skip a month because I had an event where I wasn't consistent and had extra left over. They were great and understood and took care of my issue right away. I love the results so far and can't wait until my consistency shows even better results.

At 63 I have tried more products than I…

At 63 I have tried more products than I can remember. Regardless of how rested I am my under eye circles and puffiness made me look haggard and undermined my confidence. Thank you for developing a product helps my body heal. No more hiding behind layers of products.

I ordered these and couldn’t wait to…

I ordered these and couldn’t wait to start using unfortunately, when they arrived only one side would charge up. I got in touch with customer service and they were so nice and said they would send out a new pair. I hadn’t received them within two weeks, so I reached out to them again, and they apologized and said them out right away. Very responsive.

Cath was prompt and very helpful !!

Cath was prompt and very helpful !! Great customer service! Debbie

My revitalise glasses were not working…

My revitalise glasses were not working properly. Customer service was amazing in this issue and agreed to send me another so happy thank you

Hazel provided solution based…

Hazel provided solution based assistance and was prompt and understanding about my situation.

The truth is that I liked it a lot

The truth is that I liked it a lot. Since I received it, I found the packaging super nice and it feels very good quality. I also loved the texture: it is light, pleasant and very easily applied. Overall, it has been a very good experience and I would definitely buy from Botanique Paris again. I recommend it!

First time customer

First time customer , the overall package was excellent. Im so excited to use this product as part of my “eye dark circle / tired eyes” transformation.

My equipment for the eyes stopped…

My equipment for the eyes stopped working after only five uses, I was very frustrated. I emailed to the customer support and received response within less than two hours. Hazel (the representative) wrote to me that the problem could be not properly cleaned electrodes on the glasses. My glasses started working after me following her advice. Thank you Hazel 😊

Botanique Paris Return Policy

I worked with Hazel, a customer service associate for Botanique Paris, when I requested a replacement for a malfunctioning device. It a few emails answering questions and demonstrating certain functions of the device before Hazel was able to properly identify that the device was, in fact, malfunctioning. These steps were somewhat inconvenient but certainly understandable and once I complied with Botanique Paris’ requirements, the device was reported to ship. Hazel was extremely prompt, direct in her communication, very thoughtful and polite. She resolved my issue as promptly as was possible and I am delighted with the support she provided.

10000% recommend

This is one of the best companies I've dealt with so far in trying different red light therapy and under eye therapy and neck tightening devices. There customer service is Top Notch and fast and their products are effective. I highly recommend.

Disappointed and unfortunately let down

Disappointed as I very much wanted this to work out as it was a last resort for eye bags. I don’t write reviews on many things, if any, but since this is a product that is expensive to some I thought it would be worth it My product did not even work after almost a month waiting for it - which I should add was not entirely their fault, but that is not the problem. The device was fully charged and the red light showed and I tried all 3 modes. None of them worked. I began by only adding the serum they sent with the box, that did not work so I then , after emailing about this and following the advice they gave me , tried my own caffeine serum on top of theirs. This also did not work I then tried both with water, still not working. No vibrations or anything. £66 down the drain The return process is unfortunately very complex and unwarranted. I am more disappointed than angry, since I thought this was a reputable brand. I write this review , after a month of trying on and off to make it work, so others do not make the mistake I made in desperation. Only positive thing I can take from this is that the customer support team via email is fast-responding and helpful with any queries. I had a feeling it was AI but did not bother to check as it was helpful either way.

Quick response

I got a response very quickly, even though it was after closing time, I suspect. Cath was the agent who answered my concern quickly and efficiently. Thanks, Cath!