Botanique Paris (botaniqueparis.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Nina Lujan · 1 review · Experienced 2026-07-20 ·
★★★★★
This company went above and beyond to…
This company went above and beyond to help me when I thought I had a problem with my device. It turned out that it was user error (me) and they still were so kind and supportive. The device works great and does what it’s supposed to. My eyes look a lot better since using it and I absolutely love that! Would highly recommend to everyone.
Reply from Botanique Paris2026-07-23
Thank you for such a lovely review. We’re so glad our team could support you and that you’re enjoying your results with the device. Your recommendation means so much to us, and we truly appreciate you choosing Botanique Paris.
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EBC · 1 review · Experienced 2026-07-19 ·
★★★★★
I had a problem with the fit and…
I had a problem with the fit and contacted customer service. Their quick reply and efforts to help solve the problem have been impressive. They seem very concerned about making things right at this time.
Reply from Botanique Paris2026-07-20
Thank you for your thoughtful feedback. We’re glad our team could support you and work toward making things right. Your satisfaction matters to us, and we really appreciate you giving us the opportunity to help.
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ash · 1 review · Experienced 2026-06-15 ·
★★★★★
extremely happy with the glasses
extremely happy with the glasses, so far seeing great improvement on under eyes, also first class customer service, my package got lost by the delivery company and they quickly resent a new one.
Reply from Botanique Paris2026-07-20
Thank you so much for your lovely feedback. We’re delighted you’re happy with your RevitalEyes glasses and that our team could help get everything sorted quickly. We truly appreciate your support.
It helped the bruising under my eyes I had after a fall.
Reply from Botanique Paris2026-07-20
Thank you for sharing your experience. We’re glad to hear the product helped support your under-eye care, and we truly appreciate you taking the time to leave a review.
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Stephen Donaldson · 1 review · Experienced 2026-05-15 ·
★★★★★
Feeling renewed
Feeling renewed
I just love the products I have had many problems with my skin due to medical treatment and now my skin is feeling beautiful
Reply from Botanique Paris2026-07-20
Thank you for such a heartfelt review. We’re so pleased Botanique Paris has become part of your skincare journey and that you’re feeling good in your skin. Your kind words mean a lot to us.
I’ve been using the Botanique Paris eye bag device and I’m genuinely impressed with the results. It feels comfortable and easy to use, and after a few weeks I noticed my under eye area looked less puffy and more refreshed, especially in the mornings. My skin also feels firmer and smoother around my eyes. It’s now part of my regular skincare routine, and I love that it’s a quick, relaxing treatment I can do at home. Definitely worth trying if you’re looking to reduce the appearance of eye bags and give your eyes a more rested look.
Reply from Botanique Paris2026-07-20
Thank you for your wonderful review. We’re delighted to know Botanique Paris has earned a place in your skincare routine and that you’re enjoying the experience. We truly appreciate your recommendation and support.
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Anghel Alexandru · 1 review · Experienced 2026-07-17 ·
★★★★★
Had a problem with the delivery company…
Had a problem with the delivery company dropping the package to a different address but the support team at Botanique Paris were very helpful and they resent it for free!
Reply from Botanique Paris2026-07-20
Thank you for taking the time to share this. We’re glad our support team could help get things resolved for you, and we really appreciate your patience and understanding.
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Khalidah A Quddus · 1 review · Experienced 2026-05-27 ·
★★★★★
I haven’t received my order yet
I haven’t received my order yet. It’s been going on two months. Where’s my order? I shouldn’t have to send you a picture of my ID I have proof through my bank account.
Reply from Botanique Paris2026-07-20
We’re very sorry your order still hasn’t arrived after this long. That’s understandably frustrating, and we’d like to look into this urgently for you. For privacy and order security, our team may need to verify certain details before making changes or sharing account-specific information, but we understand your concern and will do our best to make the process as straightforward as possible. Please contact us through your existing support thread so we can review your order and help resolve this quickly.
i bought this for my mother, she’s in her late 40’s! she was so suprised when i introduced these to her when i first bought it, a few weeks later her eyes lightened and the bags were gon making them less noticeable
Reply from Botanique Paris2026-07-20
Thank you for sharing this lovely feedback. We’re so happy your mother has been enjoying her RevitalEyes experience, and it’s wonderful to know you chose Botanique Paris as a gift for her. We truly appreciate your support.
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Laura Bowers · 2 reviews · Experienced 2026-07-16 ·
★★★★★
Company doesn't honour consumer rights
My undereye device has stopped working less than a month after receiving it. I emailed to say it was emitting no microcurrent, and as it is faulty I wished to return for a refund, as is my right under the Consumer Rights Act. I've had one response saying they will issue a replacement, and then when I pointed out my entitlement to a refund, I received another email claiming I need to send a video of the device in use before they will provide return details. Having read other experiences on here with how reluctant they are to provide a refund, I'm not going to bother trying to jump through their hoops, and have just initiated a chargeback instead. Avoid this company like plague.
Reply from Botanique Paris2026-07-17
We’re very sorry that our process left you feeling dismissed and frustrated. The request for a short video is intended to help our team assess faults, never to create barriers or delay a fair resolution. We understand why this experience has damaged your confidence in us and would welcome the opportunity to review the handling of your case promptly through your existing support thread.
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Josh · 1 review · Experienced 2026-07-14 ·
★★★★★
Customer service win
As soon as I got the product I had inadvertently broken off the arm of the product. The customer service team responded within 5 minutes and the next day had out a new sent to me
Reply from Botanique Paris2026-07-20
Thank you for your kind feedback. We’re so glad our customer service team could step in quickly and help get things sorted for you. We truly appreciate you choosing Botanique Paris.
I have nothing but great things to say about this company. I had an issue and they remedied it immediately, Abby was really a gem throughout the entire process. She's very knowledgeable and super kind and I truly appreciated that. Thanks Again...A Very Happy Customer
Reply from Botanique Paris2026-07-20
Thank you so much for your kind words. We’re delighted our team could make things right quickly, and we’ll be sure to pass your lovely feedback on to Abby. We truly appreciate your support.
Was dubious upon ordering but nothing ventured as they say. Have only had the revitalisEyes for a few days now and what a massive difference i have experienced already, cant wait to see how it progresses over the next month, so much so that i have ordered the neck device, if only i could afford the mask but unfortunately outwith my budget. Would definitely recommend
Reply from Botanique Paris2026-07-20
Thank you for such a lovely review. We’re thrilled you’re already enjoying your RevitalEyes experience and feeling excited to continue your routine. Your recommendation means so much to us, and we truly appreciate your support.
Thank you for giving us a try. We’re sorry to hear the product hasn’t felt different from others so far, but we do appreciate your honest feedback. Results can vary from person to person, and our team is always here if you need help getting the best use from it.
I have been using the multi spectral chin and neck tightening light therapy device for several months now. I have only noticed a very slight change in my chin and jowls. I was hoping it would work more on the sagging skin on my neck. I am using it for 10 minutes every night while I have my infrared glasses on.
Reply from Botanique Paris2026-07-20
Thank you for sharing your honest experience with us. We’re sorry the results have been more subtle than you hoped so far. Everyone’s skin responds differently, and consistency can play a big part, but we truly appreciate you giving the device time and making it part of your routine.
I’ve been using these red light glasses for my under-eye dark circles, and so far I’m really happy with them. They’re comfortable to wear and easy to use. It’s still early, but they definitely seem to be working. Looking forward to seeing even more results with continued use!
Reply from Botanique Paris2026-07-20
Thank you for your lovely review. We’re so pleased you’re enjoying your RevitalEyes so far and finding them easy to use. We hope you continue to enjoy your routine and appreciate you choosing Botanique Paris.
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Chris Kelleher · 1 review · Experienced 2026-07-14 ·
★★★★★
Great service
Reply from Botanique Paris2026-07-14
Thank you for your kind review! We’re sorry your original item was faulty, but we’re delighted that our team could resolve the issue quickly and arrange a replacement. Your satisfaction means so much to us!
"I tried the Botanique Paris Recital Eye Glasses and I really liked them. They are very comfortable to wear and leave the eye area feeling fresh and hydrated. After using them, my eyes look
Reply from Botanique Paris2026-07-14
Thank you for your lovely review! We’re delighted that you found the eye glasses comfortable and that they left your eye area feeling fresh and hydrated. We truly appreciate you sharing your experience!
This is an amazing machine for your eye bags. It also does those tiny horrid as well. Love this product and use it regularly. I highly recommend if you think you want to go the surgical route.
Reply from Botanique Paris2026-07-20
Thank you for your lovely feedback and recommendation. We’re so pleased you’re enjoying the product and have made it part of your regular routine. Your support means a lot to us.
I've been using Botanique Paris' Revital Eyes for several month now and I can actually see the reduction of the bags under my eyes! It actually works!!
Reply from Botanique Paris2026-07-20
Thank you for your wonderful feedback. We’re thrilled you’re enjoying your RevitalEyes routine and feeling happy with your results. We truly appreciate your support for Botanique Paris.
