I am a return customer
I am a return customer. I ordered the MetaGrip thumb Cmc brace. It was simple to order. The instruction sheet helps to adjust the brace for the proper fit.
About BraceLab
Data updated- Website
- bracelab.com
- Category
- Health & Medical
- Location
- United States · Raleigh
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (4/4)
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Is BraceLab legit?
BraceLab (bracelab.com) has a 4.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Easy ordering and quick turn-around
Reply from BraceLab2026-06-02
Thank you for your feedback. We are glad to hear that the ordering process was easy and you received your order quickly.
I use the brace for wrist impingement
I use the brace for wrist impingement. It really makes a difference!
Reply from BraceLab2026-05-26
We're so glad the brace is making a positive difference for your wrist. Thank you for sharing!
Good product. Helps my thumb
Easy process, quick delivery, good product, thumb is happy
Reply from BraceLab2026-05-26
We're so glad you had an easy process, quick delivery, and a good product!
Excellent customer service
I ordered a very expensive brace for my right hand CMC joint. I received it in good time, however it wasn't as comfortable or as helpful as I was hoping for. I have a protrusion and the brace could not fit correctly. I called them, they were extremely kind and accommodating, and I returned the brace, receiving a refund in record time. This is an excellent company, with excellent products, and if you need a brace, this is the way to go.
Reply from BraceLab2026-05-26
We're so glad to hear about your positive experience with our team and the quick resolution for your brace. Your feedback is truly valued.
Star is 2.5....
Star is 2.5.... I really like this brace because it works well for my thumb. When I use it, it is almost pain-free. There are several things I don’t appreciate, though. The Velcro comes apart very quickly, and I need to order a new one, which is expensive.
Reply from BraceLab2026-05-21
Thank you for your feedback! We’re so glad to hear the brace helps relieve your thumb pain. We’re sorry to hear about the strap issue. We do offer a warranty on our braces, so please reach out to our support team and we’d be happy to help.
Life Changing for Slack Wrist
Almost instantly recognized a level of support I once had but lost, and now have back. It has also established renewed confidence in my wrist’s ability to perform the tasks God designed it for. Thank you, Wristable.
Reply from BraceLab2026-05-12
We're happy to hear that our support has helped you regain confidence! Thank you for sharing your experience.
The understanding and professionalism…
The understanding and professionalism from your staff
Reply from BraceLab2026-05-12
We're glad our staff provided understanding and professionalism. Thank you for your positive feedback.
Thumb hurt in bottom join.
Thumb hurt in bottom join. Used the guard for two days, now the tip of my thumb is numb and tingling, won’t go away.
Reply from BraceLab2026-05-11
Thank you for your feedback, and we’re sorry to hear about your experience. Tingling or numbness can sometimes happen if the MetaGrip is not the correct size or if it is adjusted too tightly. We would recommend discontinuing use for now and reaching out to our support team so we can help review the fit and sizing with you. If the brace was purchased directly from us, we do offer a free 30-day return and exchange policy and would be happy to assist further.
everything worked according to
everything worked according to. plan.
Reply from BraceLab2026-05-11
Thank you for your review and feedback! We are happy that you were satisfied with your purchase!
I seems to be helping
I seems to be helping. Will need to wait and see if there is a long-term benefit.
Reply from BraceLab2026-05-11
We appreciate you sharing your initial experience. We will look forward to hearing about any long-term benefits you may experience.
Medical grade brace you can use…
Medical grade brace you can use everyday. Doctors always give you these big bulky braces. Use at work, home, and exercising. Easy to wash.
Reply from BraceLab2026-05-08
We're happy to hear that our brace is useful for everyday activities and easy to maintain. Thank you for sharing your positive experience with us!
Quick delivery and quality product
Reply from BraceLab2026-05-06
We're happy to hear that you received your quality product quickly. Thank you for your positive feedback!
Great product which works and great…
Great product which works and great support - got a free replacement due to ordering a wrong side...
Reply from BraceLab2026-05-05
We're happy to hear that the MetaGrip works well for you. We appreciate your positive feedback and are so glad our support team could assist you with getting you the correct side.
Simple and easy to order my brace!
It was very easy to order and navigate the website. The product arrived with many notifications prior to it coming. In short, it was very easy to get the product I wanted.
Your web site is easy to navigate with…
Your web site is easy to navigate with plenty of info on all of the products, easy to order and track with adequate delivery time.
Reply from BraceLab2026-04-29
We're happy to hear that our website was easy to use, provided helpful information, and made ordering and tracking simple, with timely delivery. Thanks for your feedback.
Bracelab was fast
Bracelab was fast, efficient, and PUSH brace is the only brand I will wear. They are phenomenal. Great to find a company I can rely on.
Reply from BraceLab2026-04-27
We're happy to hear that our service met your expectations! Thank you for letting us know that you find our braces phenomenal and that you can rely on us.
Easy to order
Easy to order, arrived quickly. Clear instructions for fitting & brace is exactly what I expected. Allows for broader range of movement than a traditional thumb brace.
Reply from BraceLab2026-04-27
We're happy to hear that the ordering process was easy and the brace arrived quickly! We're glad it met your expectations and allows for a broader range of movement. Thanks for your feedback.
Great for arthritis pain!
The brace is amazing and has helped my hand pain. Customer service was also great when I had an issue with delivery.
Reply from BraceLab2026-04-23
We're happy to hear that the brace is helping with your hand pain. We're also glad our customer service resolved the delivery issue effectively for you. Thanks for your feedback.
The CSR rep was thorough and…
The CSR rep was thorough and knowledgeable.
Reply from BraceLab2026-04-23
We're happy to hear that our representative was helpful and knowledgeable for you. Thank you!