BrainTap Inc (braintap.com) has a 3.1 out of 5 rating on OK.one, based on 41 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 39% give 1 star; The business has replied to 26% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
I have been using BrainTap for year's now. It’s been Life changing. Thanks
Thank you for sharing your experience and for the years of trust you've placed in BrainTap. Loyal members like you are at the heart of everything we do, and we don't take that for granted. We're honored to be a part of your journey. - The BrainTap Team
This is an awful company to deal with. I have had a faulty headset from the start and I am 2 yrs into trying to get it resolved. The customer service if frustrating, inefficient and never resolve the issue. Instead they keep asking for more clarification, even when all the information they are asking for has already been asked and submitted. If they believed in their product they should concentrate on offering genuine support. I bought this for my dad, who died, never using it as it was faulty. I could not use the app as I did not have working equipment to. I feel the replies are not delivered with consideration of the information they hold. your complaint is not given to one person so you end up going round in circles. If you do not reply with in 2 hrs they send you a reminder, by day 2 they close the case and you have to start all over again. I do not pick up emails daily and asked for them to communicate by phone prior to closing an unresolved case. They say they can not do this. frustrating and incredibly stressful. I WOULD NOT RECOMMEND DEALING WITH THEM
We are truly sorry for the loss of your father, and we want to acknowledge how difficult this situation must have been on top of such a personal loss. We have reviewed your case and can see there has been ongoing communication with our team. We sincerely apologize for any miscommunication that occurred, and for any frustration this may have caused. We understand how disheartening it can feel when a resolution hasn't come as quickly as it should. A member of our support team will be reaching out to you directly to work toward a resolution. We appreciate your patience and want to make sure this is handled properly. - The BrainTap Team
I am 93 this year and I have used BrainTap since 2016. I chose it because when I researched programs, Dr. Porter seemed to have taken the best of each one and built his program so that it covered keeping my mind great for my age, helping me keep my aging body in condition so that I can still take care of myself and enjoy living. I have to have some help and care, but I can do great things still because BrainTap keeps me on my toes and helps me feel great about living.
What an incredible review, thank you so much for sharing your story with us! Almost a decade with BrainTap and going strong at 93. You are a true inspiration, and we are deeply honored to have been a part of your journey since 2016. Stories like yours are exactly why Dr. Porter built BrainTap, and we know he would be so moved to hear this. The fact that you are living life on your own terms and feeling great about it means everything to us. Thank you for being such a loyal and cherished member of the BrainTap family. Wishing you continued health, joy, and many more great years ahead! — The BrainTap Team
Been using BrainTap for 3 years now. I ran into some issues when they updated to a new App in January, however, the issue was resolved promptly.
Thank you so much for your kind words and for being a loyal BrainTap user for three years, that truly means the world to us! We appreciate your patience during the app update earlier this year, and we're glad our team was able to resolve the issue promptly. Feedback like yours helps us continue to improve the experience for all of our users. Wishing you continued success on your wellness journey! — The BrainTap Team
Beware and be warned—-do not sign up with this company! They make it impossible to cancel and you will not get your money back! BrainTap is a complete scam!!!
Thank you for sharing your feedback, and we apologize for the delayed response. We recently took an active role in managing our Trustpilot profile and want to make sure every review is addressed. We're sorry to hear you had a frustrating experience. We take concerns about our cancellation and refund process seriously and are committed to ensuring our policies are as clear and accessible as possible for every customer. Wishing you all the best on your path to better health and wellness. — The BrainTap Team
I purchased my BrainTap from an authorized reseller/pratitioner (Brad S.), and have so far over the last 3 weeks been using it 2-3 times a day as prescribed with the program my practitioner has setup for me based on my goals/desires for a better me. I’ve been seeing huge changes in my stress, anxiety, and overall mental wellbeing. I’ve also noticed myself becoming slightly wittier and having snappier (I’ve now got jokes I’ve been told by a few of my colleagues!) responses in conversations than I used to.
Thank you so much for this wonderful review, and we apologize for the delayed response! We recently took an active role in managing our Trustpilot profile and want to make sure every review gets the acknowledgment it deserves. The dedication you've shown using BrainTap 2-3 times daily is exactly what drives real results, and we're so glad it's been having such a positive impact on your overall wellbeing and daily life. And the wit and snappier responses? We'll take that as a win too! We're also grateful you had such a great experience with your practitioner. Our authorized reseller and practitioner network is something we're very proud of. Wishing you continued progress on your journey to a better you. — The BrainTap Team
I didn't receive my money back for many months when asked. The braintap programs didn't help ... They just were taking my money...
Thank you for sharing your experience, and we apologize that it has taken us this long to respond. We recently claimed our Trustpilot profile and want to ensure no feedback goes unaddressed. A refund delay of that length is not acceptable, and we're genuinely sorry for the frustration that caused. We hope your wellness journey has continued in a positive direction since then, and we wish you all the best. - The BrainTap Team
Think about it; if their product actually worked, they wouldn’t be ripping people off with this unethical tactic. I purchased the BrainTap device and subscription since 2023. I’m not sure that it actually did anything for me but I gave it a solid try and paid them hundreds. I forgot to cancel before my renewal this year. When it was charged to my credit card I immediately contacted BrainTap to cancel and they refused to refund my money although I have not used the services in months and the subscription just renewed. I am facing financial hardship of no job and no income and $70,000 of debt and they still refused to refund my $130 for a subscription that starts now and lasts for 1 year.
Very bad customer experience. Said they were refunding my yearly subscription, then said they wouldn't.
I bought the system because I have I am a light sleeper and having very little (if any) REM sleep. They claim that the use of Braintap should detox the brain in the same way as REM sleep which was what make me very interested in their product. I also had a similar device in the 1990s that was much less advanced but the principle was the same. In the beginning I was very excited because I found that the same amount of daytime rest was much more effective when I use the Braintap while resting. But the china plastic smell of the headphones was so strong so I nearly got a headache. I also think their subscription model is just way too expensive even if it worked well. I am a Christian and I also don't like the stupid new age style of the sessions. I end up listening to the ones without any talk because that worked better for me. Later on it went terrible. When I used it, I felt the risk of forgetting to breathe. The relaxing effect was so strong. I was gasping for air several times in a 20 minutes session and in the end I could not relax at all when I used it because of the anxiety for not being able to breathe. I am not using it anymore.
Brain tap does not stand behind their products. I was at the Biohackers world expo in Miami 11/1-2/2025 Brain tap had a booth. My business partner and I tried the product on 11/2/25 we liked the device. We bought two for our clinic Biohack Wellness Medical Clinic. We returned home late Sunday 11/2. 11/3 I plugged my Brain tap in to fully charge. I read the instructions. I used the download to listen to my first meditation series. The visors lights were not working. I went to the website to the help/support section and went through all the steps to troubleshoot this issue. The lights never worked I was sold a defective device. The lights are supposed to work that’s part of Brain tap technology. I tried two more meditations to listen to. The visors lights did not work. On the third download, I heard a pop and the light flashed and then the lights from the ear pieces were no longer working. I sent an email to support on Tuesday. I waited a day and never heard back from them. I called them on Wednesday morning and I spoke to someone. She only offered to have the device returned at my cost and they were going to try to repair it. I was not satisfied with that. I have made two more phone calls to CS and three emails to support and they are not willing to stand by their product. I own two companies and I provide the best level of customer service. If I were Brain tap, I would’ve immediately paid to have the device returned and shipped a brand new one. Especially at this price point $800. I will not recommend this product to anyone just for their customer service.
I’ve been debating whether or not to write this review, but as a small business owner, I believe honest feedback helps companies grow. I joined the BrainTap family about two years ago. At first, I was a bit skeptical because the headset is expensive, but when my husband tried it, it was amazing — his stress melted away in less than 40 minutes. I was impressed, and we decided to keep it. After some time, the headset suddenly stopped working. I was frustrated but didn’t contact support right away — a few days later, it started working again. We continued using it occasionally, always with great care (we’re two adults, no kids, and we value what we buy). Recently, the same issue happened again, but this time it never turned back on. When I contacted customer service, they said: “I’m sorry, there’s nothing we can do.” They only offered a paid replacement for almost $500. For a device this costly, that doesn’t feel fair. Things shouldn’t just stop working “out of nowhere” if they’re made with true quality. I asked if this had happened before, and they said no. So I’m writing this to share my honest experience. The app itself is wonderful and truly beneficial, but the headset quality and warranty policy don’t match the price. I hope BrainTap takes this feedback seriously — because the concept is incredible, and it deserves better support for loyal customers. For now, I’ll keep using my regular headphones for meditation and relaxation.
I loved using brain tap. After surgery and I was in a lot of pain I tried putting it on with one hand and broke the visor. The piece would of been cheap and easy to replace. Since I did not buy the unit from them, they would not support there product nor would they provide the piece that was broken to purchase. I forgot to cancel the subscription Today they charged me $260.00 for the next subscription and would not reimburse me. I have a broken unit and I paid for a useless subscription for a year. If you think the customer service left a good taste in my mouth, think again. Customer service and taking care of there customer is low on the list. They just want a lot of money for a cheap product that they don't really support themselves
This product is junk. Paid $600 for the headphones, and the first pair lasted less than 8 months. They honored the warranty and replaced them, but the replacement lasted only 5 months. I contacted them (still within the warranty) and they gave me a hard time. They took it, claimed they “fixed” it, and sent it back—still dead. This is how they treat customers: lie, send back a broken product, and call it fixed.
I signed up for a free trial of the app. I canceled right away because it didn’t seem like something I would use. I emailed to confirm the account was canceled and was assured it was. I later saw that I was changed for a full month. Dealing with customer service to resolve this has been infuriating, unprofessional and wasteful. They still have not resolved the issue even though they admit there was a glitch in the system
I was very careful to mark my calendar the day before the end of my 2 week trial. I tried the sleep program once and had a terrible night. On the day I needed to cancel I went into the app and cancelled my account as that was the only option they had. Brain Tap charged me for the year and won’t reimburse.
A very bad experience. I purchased the app and headset after a friend recommended the product. I was unable to tolerate the flashing lights of the headset due to a nerve issue in my head and neck. I returned the headset after 10 minutes of use and two days. They charged a 15% restocking fee (over $100) and refused to refund the purchase of the app. “It’s their policy” they said. The customer service people are polite in their emails but they didn’t do squat. No customer service at all, just flowery emails. What a crappy company. DO NOT BUY ONE OF THESE!!!
customer service number no one answers. I have had braintap for few years and when i first got it they would answer and help . This time I have called for a few days and no answer.
I did BrainTap 14 day trial, and in that period of time felt that they were making unrealistic claims of how good their product was. For example, three Bain tap sessions was equivalent to 20 years of meditation practice. Most of their short sessions on the app felt like advertisements. I decided to stop the trial, but when I went to cancel you realise very quickly it was extremely hard to cancel. Their website is constantly leading you down different direction and away from cancellation. It’s two weeks after the trail finished now and after 5 very direct emails to BrainTap customer service they are still trying to take money out of my account, after every email BrainTap say “it’s been resolved” and then they close the ticket for the dispute … then a few days later I get an email from my Bank saying the payment was Declined ie they have tried to take money from my account again. They have tried to do the transaction 6 times now and everyone of the customer service email’s has no apology. I have also sent two requests to delete my account and I received an automated confirmation to say this will be done however after their last attempt last night to take money out of my account I emailed them again and BrainTap said for us to do this, we request that you give us permission to delete your account, which I have done several times.
Headset doesn't work and support doesn't work. Contacted them multiple times with 2 issues, but customer support doesn't answer emails or Contact Us form on their website. Then they don't have a 1-800 phone number, wish I noticed that before I purchased, but I didn't expect any trouble that can't be resolved via email. When I reached them by phone they insist on sending emails. And then they emailed me steps to troubleshoot that I already told them that I tried and they didn't work. Bought a headset and subscription from them. Headset doesn't work, have been trying to get someone to help me. Meanwhile the subscription is paid and ticking, and they get my money while I can't use it and have to play catch and wait with their customer service. Has been a week but still they haven't sent any kind of Order Confirmation or any kind of proof of purchase, but then require Me to send them proof of purchase or otherwise they won't deal with my issues because "this is their policy"
41 reviews matching