Brightside Health

It was a very easy experience

It was a very easy experience. I found a great dr. on Brightside. I highly recommend it.

Brightside Health is a complete…SCAM!

Brightside Health is a complete assembly line that treats human lives like low-priority support tickets. They made sure their billing system processed my payment instantly for an initial assessment on Tuesday, but when it came to providing actual medical care and next steps, they completely ghosted me for three full days. ​When I finally demanded the treatment plan I paid for on Friday, their support team panicked and abruptly terminated my care via an automated text template. To cover up their own clinical neglect, they actually fabricated a "policy violation" out of thin air, falsely claiming I was aggressive, even though no anger or profanity was ever used. ​The lack of internal communication is a joke. Minutes after support terminated my account, a separate provider sent me a completely contradictory canned message—so incredibly lazy they didn't even bother to edit out the bracketed template text at the bottom.

I’ve been doing good and getting the…

I’ve been doing good and getting the help I need

I had to wait 45 minutes past my…

I had to wait 45 minutes past my appointment time.

I love everything about Brightside

I love everything about Brightside. It’s also easy to communicate with your psychiatrist and schedule appointments

Both doctors were really great and…

Both doctors were really great and professional

I couldn’t have had a better…

I couldn’t have had a better therapist…at least for me!

I love my therapist and my psychiatrist.

My therapist is easy to talk with and…

My therapist is easy to talk with and has been very helpful.

Excellent service

My therapist was great

My therapist was great, I could tell she really cared.

You're able to pick who fits you. Great!

You're able to pick who fits you.

I always feel heard and have a pleasant…

I always feel heard and have a pleasant experience every single call. Thank you for easy booking and always being available

Excelente service.

Profesional and friendly doctor and therapist. Easy to ask questions to the doctor via text and get prompt response. I feel supported and encouraged to improve my overall health. I highly recommend Brightside Health.

I can't love all of this enough!

From the very beginning, this has been easy to do and use, and I say that asa person who used to have panic attacks over having to call to order a pizza. My doctor is friendly and efficient. She listened to my symptoms and I had medicine to begin treating it in my hands later that afternoon. I meet with her as frequently as I need to in order to discuss any treatment updates or questions. Every refill I've gotten has been just as simple as that first time. My symptoms are being managed and I couldn't be more pleased!

Worst experience ever

Worst experience ever. My mom passed and they made my life a living hell. They stole my money and fd me mentally. Please think twice

Writing a review in hopes of receiving…

Writing a review in hopes of receiving so many notifications about doing a review

My experience so far with Brightside…

My experience so far with Brightside has been fantastic and I love how easy it is to get the help I need when I need it. Brightside is helping me feel more empowered about my mental health.

I would recommend Brightside Health to…

I would recommend Brightside Health to anyone that needs care.

RUN!!! Don’t trust them

I came to Brightside because my therapist also worked through them. First off, they don’t have a phone number you can call. Even when I asked them to give me a number or even gave them mine to call me. They continued to email instead. Which leads to the second reason, they don’t actually read the whole email. It’s like they get an AI summary and decide to email based on that. Which means they miss pertinent information or they just don’t read through them They continued to send me the same response in email even when I continued to explain again and again what is I needed and how their instructions didn’t help with what I was asking for. Third, they lied to me saying the therapist I requested informed them she couldn’t see me when SHE was the one who told ME to come over to this company. Fourth, they charged me a $165 no show fee. I tried explaining that I have unpredictable health issues (lupus, pots, two herniated discs). I told them that the night prior I’d taken medication and it caused me to sleep through my alarm. They refused to compromise with me at all. I asked if I were to have a seizure and missed my appointment then I’d be charged $165 for having a seizure? They still refused to compromise with me at all. This is the most ridiculous company I’ve ver dealt with. Save yourself the headache and choose somewhere else!!