Broadway Bus Llc (broadwaybuslines.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Joe was amazing! He was on time, had recommendations for us, and just made sure we had a great time! It was such a laid back and relaxed process. Highly recommend!
Reply from Broadway Bus Llc2026-06-04
Thank you so much for your wonderful review Megan!
We're delighted to hear that Joe made your trip such a memorable experience. Providing punctual, friendly, and helpful service is exactly what we strive for, and we're glad Joe's recommendations and professionalism helped make your journey enjoyable and stress-free.
As a thank-you, please enjoy $100 off your next booking with coupon code Broadway100.
Thank you for choosing Broadway Bus Lines!
I would like to Thank our Driver Andrew and the Broadway Bus Company for amazing experience. Professional! Accommodating! Punctual! Will recommend the service to all my friends. Thank you again!
Reply from Broadway Bus Llc2026-06-02
Thanks Mikhail -
Professionalism, punctuality, and exceptional customer service are what we strive for, and we're delighted that Andrew helped make your trip a success. Your kind words and recommendation mean a lot to us.
As a token of our appreciation, we’d love to offer you a $100 discount on your next booking with coupon code Broadway100.
Thank you again for choosing Broadway Bus Lines. We look forward to serving you and your friends on future trips!
Great people & great customer service. Very accommodating.
Reply from Broadway Bus Llc2026-05-29
Thank you so much for the kind words Giulia! It was great serving your group on the trip to Bridgeport, CT, and we’re glad to hear you had a great experience with our team and customer service.
We truly appreciate your support and would be happy to assist you again in the future. Feel free to use coupon code BROADWAY100 for your next booking. Thank you for choosing Broadway Bus!
Everything ran smoothly. Communication was perfect.
Reply from Broadway Bus Llc2026-05-29
Thank Caren - It was an honour working with your group.
Feel free to use coupon code BROADWAY100 for your next booking. Thank you for choosing Broadway Bus!
Driver was 30 minutes late and did not communicate. I had do damage control immediately before my wedding and it stressed me out. Also the driver turned away 3 of my guests dispute there being room. They ended up missing my wedding.I would not use this service again.
Reply from Broadway Bus Llc2026-05-19
Hey Nora, We sincerely apologize for the delay and lack of communication on such an important day.
At the moment, it appears our dispatch team was not properly informed about the situation, and we are currently reviewing this internally with our operations team to understand what happened and prevent this from happening again.
As a gesture of goodwill, we would like to offer you a $100 credit toward a future booking. Again, we truly apologize for the experience.
The preview pictures that i received didn't match the van that showed up. The driver was friendly and efficient and the trip went seamlessly, however, i feel like the van itself didn't meet the requirements.
Reply from Broadway Bus Llc2026-05-29
Thank you for your feedback. We’re glad to hear that your driver was friendly and efficient and that the trip itself went smoothly.
We do want to clarify that the preview photos shared are for reference purposes only, as vehicle assignments are finalized based on day-of availability and operations. That said, all of our vans are maintained to similar standards and include the standard amenities expected for the service booked.
We truly appreciate your understanding and, as a gesture of goodwill, we’d like to offer you a $200 coupon toward your next booking. We have emailed the coupon code to you directly and would be happy to assist you again in the future.
J
James Hatton · 1 review · Experienced 2026-05-02 ·
★★★★★
The driver we had was amazing
The driver we had was amazing. She took great care of us as we went from stop to stop.
Reply from Broadway Bus Llc2026-05-15
Thank you for the wonderful feedback James!
We appreciate you riding with Broadway Bus! Don’t forget to use coupon code BROADWAY100 on your next trip.
E
Edward Lewis · 1 review · Experienced 2026-04-25 ·
★★★★★
Broadway Bus provided wonderful transportation for our wedding
From the start the folks at Broadway Bus were helpful, courteous and experienced. They helped us choose the right service for our wedding and accommodated us when we needed to change something.
On the day of, our driver showed up early and stayed late and made sure all of our guests made it back to the hotel. Great service!
Reply from Broadway Bus Llc2026-05-15
Hey Edward,
Thank you so much for your kind words! We’re so glad we could be part of your special day and help make everything go smoothly. We’ll be sure to share your feedback with our team and driver as well.
We truly appreciate your support and look forward to serving you again in the future. As a thank-you, feel free to use coupon code Broadway100 on your next booking!
I
Ian Young · 1 review · Experienced 2026-05-07 ·
★★★★★
Great Experience
Driver was on time and very respectful, even with a coach full of kids! Everything went very smoothly.
Reply from Broadway Bus Llc2026-05-08
Hey Ian - It was great working with your group.
Our drivers take great pride in their punctuality and professionalism, and it's especially rewarding to know that was reflected when travelling with a coachful of youngsters — that takes real patience and skill! We'll be sure to pass your kind words along.
We hope to welcome you on board again soon! 😊
J
Julian. h · 2 reviews · Experienced 2026-04-23 ·
★★★★★
Best Company in the business
Best Company in the business. They made our experience and clients experience top notch. Definitely recommend. Thank you guys again.
Reply from Broadway Bus Llc2026-05-08
Wow, thank you so much Julian— that truly means the world to us! Making sure both you and your clients had a top-notch experience is exactly what we strive for every single day.
We appreciate the recommendation more than you know. Looking forward to working with you again!
Broadway Bus was quick and easy to work with. They offered a variety of options that met my conference's transportation needs. The buses were luxurious, the drivers were friendly and personable, and the staff was responsive in helping my team find the right solution.
Reply from Broadway Bus Llc2026-05-08
Hey Shawn, Thank you for the kind words! We're glad we could make your conference transportation stress-free. It was a pleasure working with your team, and we hope to see you again soon!
The planning process was seamless, and they communicated with me the entire way. The bus was very nice looking and clean. The driver had a great personality.
Reply from Broadway Bus Llc2026-05-04
Thank you so much for sharing this Bettina—we really appreciate it! I’m glad the planning process felt smooth and that our team kept you updated along the way. It’s great to hear you liked the bus and that your driver helped make the trip even more enjoyable.
We’d love to work with you again in the future! As a small thank-you, you can use code Broadway100 on your next booking for a discount.
Customer Service was very good, I always got a response back quick every time I had a question. When there was a confusion, everything got worked out and very apologetic for the issue. I would definitely book again and will recommend to anyone who needs bussing.
Reply from Broadway Bus Llc2026-05-04
Thank you so much for your kind words Alexis! We truly appreciate you taking the time to share your experience with us. It means a lot to hear that our team was responsive and able to quickly address your questions Providing reliable service and clear communication is always our priority.
As a token of our appreciation, please feel free to use the coupon code Broadway100 on your next booking to enjoy a discount.
Thank you again for choosing Broadway Bus—we can’t wait to serve you again!
I
Isabella · 1 review · Experienced 2026-04-25 ·
★★★★★
Our trip was canceled LESS THAN 24…
Our trip was canceled LESS THAN 24 hours before with no real solution completely shrugging us off with no other opinions absolutely unacceptable. After reviewing about our experience we were asked to remove the review which is very fishy. This whole company is very scam like.
Reply from Broadway Bus Llc2026-05-08
We sincerely apologize for the experience and completely understand your frustration Isabella. Our driver fell ill unexpectedly less than 24 hours before your trip, and we made every effort to find an alternative option for you.
Unfortunately, given the short notice, we were unable to secure a replacement in time. We know this fell far short of the standard you deserve, and we are truly sorry for the inconvenience this caused. We hope to have the opportunity to make it right for you in the future.
We loved our experience with Broadway Bus Lines!
Our driver, Danny, was kind and communicative, and we felt safe and taken care of the entire trip. We had a large group of travelers, and Danny made sure we were all accounted for and ready to go throughout the trip.
We will definitely be using their services again in the future.
Reply from Broadway Bus Llc2026-05-08
Thank you so much for the wonderful review Julie! We know how much goes into planning an event, so we always aim to be one less thing to worry about. We're thrilled to hear our communication, punctuality, and team hit the mark. We'll pass your kind words on to the driver! We hope to work with you again at your next event. 🙌
J
Julianna · 1 review · Experienced 2026-04-15 ·
★★★★★
Great!
Great, thanks! Ease of booking and customer service.
Reply from Broadway Bus Llc2026-05-08
Thank you Julianna!
P
Payton Long · 1 review · Experienced 2026-04-25 ·
★★★★★
Our trip was canceled LESS THAN 24…
Our trip was canceled LESS THAN 24 hours before with no real solution completely shrugging us off with no other opinions absolutely unacceptable.
Reply from Broadway Bus Llc2026-04-25
We sincerely apologize for the experience and completely understand your frustration Payton. Our driver fell ill unexpectedly less than 24 hours before your trip, and we made every effort to find an alternative option for you.
Unfortunately, given the short notice, we were unable to secure a replacement in time. We know this fell far short of the standard you deserve, and we are truly sorry for the inconvenience this caused. We hope to have the opportunity to make it right for you in the future.
Excellent experience with Broadway Bus Lines for our wedding in Raleigh, NC. All drivers were on time, respectful, and helpful. Anthony was extremely responsive during the booking process as well. Would certainly use their services again.
Reply from Broadway Bus Llc2026-04-25
Thank you for the kind words, and congratulations on your wedding Evan! We're glad our drivers and Anthony made the experience seamless from booking to the big day. We look forward to serving you again!
A
Ava Gershon · 1 review · Experienced 2026-04-23 ·
★★★★★
Dealing with Broadway is a pleasure
Dealing with Broadway is a pleasure. Quick response.
Always accommodating. Great pricing.
Reply from Broadway Bus Llc2026-04-25
Thank you so much for your kind words Ava!
We're thrilled to hear that your experience with Broadway has been a positive one. Quick responses, accommodating service, and great pricing are exactly what we strive for, so it means a lot to know we're hitting the mark.
We look forward to continuing to serve you and appreciate your ongoing support!
J
Juan Rosario · 1 review · Experienced 2026-03-08 ·
★★★★★
Great communication with the agent
Great communication with the agent. Driver arrived on time and there were not issues on the ride. We will keep using them for future trips.
Reply from Broadway Bus Llc2026-04-25
Thank you for the wonderful feedback Juan!
We're delighted to hear that the communication was smooth, the driver arrived on time, and the ride went without a hitch.
We truly appreciate your trust in us and look forward to serving you on all your future trips!