Broadway Bus Llc (broadwaybuslines.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Elycia · 1 review · Experienced 2026-04-10 ·
★★★★★
This team is absolutely amazing
This team is absolutely amazing! I have worked with the twice now and they are always on time, kind, efficient, and even when I needed to make last minute changes were so accommodating.
I had someone leave something on the bus and they were so responsive and we were able to retrieve the belongings the next day.
I will continue to use them over and over again.
Reply from Broadway Bus Llc2026-04-22
Thank you so much Elycia for your kind words! We truly appreciate you taking the time to share your experience with us. It means a lot to hear that our team has consistently been on time, accommodating, and easy to work with—especially when handling last-minute changes.
As a token of our appreciation, we’d love to offer you a $100 discount on your next booking. Simply use the code BROADWAY100 when you book your next trip.
M
MK · 1 review · Experienced 2026-03-24 ·
★★★★★
Communicative and flexible when I…
Communicative and flexible when I needed to make changes. Responsive customer service.
Reply from Broadway Bus Llc2026-04-24
Thank you so much for the kind words! Being communicative and flexible is something we truly prioritize — every client's needs are different, and we're glad that came through in your experience. We hope to work with you again soon!
As a token of our appreciation, we’d love to offer you a $100 discount on your next booking. Simply use the code BROADWAY100 when you book your next trip.
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Amanda · 2 reviews · Experienced 2026-03-14 ·
★★★★★
Great experience
Great experience! The bus arrived right on time and was very clean and comfortable. Our driver was amazing! She was friendly and made the whole trip enjoyable. Highly recommend this company!
Reply from Broadway Bus Llc2026-04-17
Thank you Amanda for the wonderful feedback!
We’re glad to hear everything was on time and comfortable, and that your driver made the trip so enjoyable. We truly appreciate your recommendation and look forward to serving you again!
As a token of appreciation, enjoy $100 off your next trip with code BROADWAY100. We look forward to serving you again!
T
Tasha Santiago · 1 review · Experienced 2026-03-11 ·
Broadway Bus was wonderful to work with. Their communication was thorough leading up to the event, which allowed me one less thing to stress about. They were on time with a clean and well kept bus. And driver was very personable. I highly recommend them for your event!
Reply from Broadway Bus Llc2026-05-08
Thank you for the kind words Erin! We're so glad we could take some of the stress out of your event planning. Clear communication, clean coaches, and friendly drivers are what we're all about — wonderful to hear it all came together. We look forward to working with you again!
K
Kerrick Ryan · 1 review · Experienced 2026-03-21 ·
★★★★★
Wedding Patience
Very accommodating bus driver after our wedding. It took us quite a while to gather all the lingering folks together and the driver did not rush us at all. Was a great experience overall.
Reply from Broadway Bus Llc2026-04-17
Thank you so much for the kind words Kerrick!
We're thrilled the transportation was a smooth part of your special day. Our drivers understand that weddings run on their own timeline, and making sure every guest gets where they need to go — without any added stress — is exactly what we're here for.
Congratulations on your wedding, and we wish you both a lifetime of happiness! 🎉
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Louise Trottier · 1 review · Experienced 2026-03-14 ·
★★★★★
Excellent customer service
I booked Broadway Bus service for 30 tripsters for pick up at the airport. Days before departure I received an email confirmation of pick up location and name of bus driver. Unfortunately for the tripsters our flight was delayed with arrival planned for the following day. I immediately contacted Frank and he confirmed with me the new pick up time and indicated he would send me a new email confirmation. Within 30 minutes I received the new email confirmation with the name of the bus driver. As soon as the plane landed, I had a voice mail from the driver that he was outside waiting. The bus was very clean and the bus driver super helpful with loading luggage for 30 very tired tripsters. He was very professional and courteous. I would high recommend and we will be planning to use Broadway bus again based on their superior service and fair pricing.
Reply from Broadway Bus Llc2026-04-17
Thank you so much Louis for sharing your experience—it truly means a lot to us!
It’s great to hear the bus met your expectations and that the driver made the experience even better with their professionalism and support.
As a small thank-you for your trust and kind words, we’d love to offer you a $100 discount on your next trip. Just use the code BROADWAY100 when you book with us again.
We look forward to serving you and your group again soon!
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Christina Tresslar · 1 review · Experienced 2026-02-27 ·
★★★★★
Night bus service
Very timely, good communication and coordination since we needed multiple buses
Reply from Broadway Bus Llc2026-03-04
Thank you so much, Christina! 😊 Managing multiple buses requires great coordination and we're so glad that came through seamlessly for your group!
It was an absolute pleasure being part of your night out and we truly look forward to working with you all again for whatever comes next!
As a token of our appreciation, enjoy a $100 discount on your next booking — simply use code BROADWAY100 at checkout!
Until next time — Broadway Bus LLC has got you covered! ✅
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Francesca · 1 review · Experienced 2026-02-27 ·
★★★★★
Bus for high school trip
Bus was on time and got the students there with no hassle. All around a very easy experience.
Reply from Broadway Bus Llc2026-03-04
Thank you so much, Francesca! 😊
Punctuality and a smooth experience are things we pride ourselves on — especially with student groups, so this truly means a lot to us!
It was an absolute honour serving your group and we hope to become your university's go-to transportation choice. Please do spread the word!
As a thank you, enjoy a $100 discount on your next booking — simply use code BROADWAY100 at checkout!
We look forward to seeing you again soon! ✅
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GXT-TA · 1 review · Experienced 2026-02-28 ·
★★★★★
Broadway Bus or No One Else
OMGosh! The service and the follow-up was so amazing. I WILL use Broardway Bus LLC again on anytime I have a group in Florida. Thank You Broadway Bus LLC. The other Bus companies should model off of you guys.
Reply from Broadway Bus Llc2026-03-04
Wow, thank you so much for this incredibly kind review! 🙏 Comments like yours truly mean the world to our entire team and remind us why we do what we do every single day.
Delivering an exceptional experience from start to finish is something we take great pride in — it's exactly what sets us apart. We never want it to feel like just a transaction; we want every group that rides with us to feel taken care of from the moment they book to the moment they arrive.
We absolutely look forward to serving you and your group again the next time you're in Florida! And as a small token of our appreciation, please use the coupon code BROADWAY100 on your next booking for a special discount — because great customers deserve great perks! 🎉
Until next time, safe travels and thank you for choosing Broadway Bus LLC — we'll always be here when you need us!
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Ver Satisfied Customer · 1 review · Experienced 2026-01-24 ·
★★★★★
Dependable with great service
Broadway Bus stepped in on very short notice after another busline cancelled at the last minute. Complete lifesavers. Simple booking and the customer support was phenomenal. Broadway will be my FIRST choice next charter. Thanks
Reply from Broadway Bus Llc2026-03-02
Hi,
It's always our pleasure to help — whether it's a last-minute request or a long-planned event, we're here for it and happy to assist every step of the way.
Thank you for choosing Broadway Bus. We truly look forward to working with you again and hope to make your next journey even more seamless.
As a token of our appreciation, use the coupon code below to enjoy a special discount on your next booking:
🎟️ Coupon Code: BROADWAY100
Simply apply it at the time of booking and our team will take care of the rest.
This company did an amazing job with being on time and getting us to our destination very efficiently. We went to Arapahoe Basin for the day and the bus easily accommodated everything we had. I would definitely recommend if you are taking a trip to a ski mountain or any far destination. The bus driver was also incredibly kind and I am very happy with the work she did.
Reply from Broadway Bus Llc2026-03-02
Hey Quinn - Thank you so much for this wonderful review! It was lovely working with your group.
We'll make sure to pass along your kind words to the driver; she'll be so happy to hear this. We hope to be your go-to ride for your next ski trip or adventure.
Hoping to work with you guys again in the future!
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Ethan · 2 reviews · Experienced 2026-02-14 ·
★★★★★
Bachelor Party
We scheduled a ride for a bachelor party night out and the company was great. It was a bit last second and the company got it done, no problem. Bus was on-time for the initial pick-up and the ride home at the end of the night. The company was very quick communication wise and the driver was very nice. Definitely recommend!
Reply from Broadway Bus Llc2026-02-17
Thanks Ethan - it was an honor serving your group! We're so glad you enjoyed the service and that everything was on time. Punctuality and excellent customer experience are at the core of what we do, and it's what sets us apart.
We'd love to work with you again in the future. Feel free to reach out anytime for a special rate on your next trip!
One of the worst "Bus Companies" to ever exist, don't be fooled by the other reviews. They scammed me for close to 3k-4k, working with them as a Church to take a group of 35 kids to Pittsburgh for a retreat. Everything just felt shady from day one to begin with, i had the bus scheduled at least 2-3 months in advance, the guy i think his name was Frank made it seem like it's his dad's business and he's trying to establish it again hence they have no Google reviews he said. Anyways he scheduled the bus and i kept checking with him bi weekly to make sure trip is all scheduled and good to go. When he sent me the payment he sent me a shady link that i was like huh why is this link weird to pay they should be professional but i kept going. And 2 weeks leading up to our trip i kept emailing them and calling and making sure the itinerary was 100% correct and mistake was there because i had a group of 35 kids and the details needed to be perfect no room for error, because of the high responsibility as an advisor. 2 nights before after asking him multiple times he finally sent me a driver name and number, i should've called the night before to check but i didn't. The morning came and we gathered up at 8, i was there from 7:30 but something just felt really really unprofessional and off, bus was supposed to be there 7:45 so we can load up and leave by 8:10 maximum, because we had a 5 hr trip and needed to be there approximately at 4pm. I kept waiting and kids started coming, and parents were dropping some off but some parents stayed there and it was 7:50, and my heart dropped and i became so anxious being afraid that it was a scam. I have been calling the "driver" for half an hour and he finally answers, and i was like sir where are you we have a trip scheduled with Broadway bus for 8 am but you're not here, are you on the way? and he responds so rudely and says who are you i don't work for broad way bus and starts creepily laughing on the phone, then i was not joking anymore i had 35 people waiting in a parking in a scorching heat weather back in last July 2025 heat wave. and people started complaining and i didn't know what to do. I called Frank from Broad way bus and no joke i have proof of all of these communications and calls, i called him more than 60 times in 30 minutes and he would answer 1 call in 15 calls, and acted like he didn't know, and bus was supposed to be on the way to me, then makes up a new story and says driver was a sleep and didn't wake up in time and driver should be on the way soon and always left me on a cliff hanger after each call, and left me in the worst position trying to figure out how to make sure kids don't pass out from heat, to how will get there 5hr drive to what should i do with the money he scammed us for to solutions. Then after 60 calls the summary was oh im gonna send you another bus but it will take 3 hours to get there, meaning to us. And was so unprofessional and a big liar. It turns out it isn't a bus company at all. he is just a 3rd party scheduler with random bus company, he's like a subcontractor connecting you to bus companies. If that's even remotely true. because he certainly didn't even do that. So this whole thing was one of the worse experiences ever in life, because of someone joking around. Don't ever try to book with a shady company that has no reviews on google, says a lot about them. If you're a PA outside of philly local book with Kevin Smith Transportation the best company out there and highly professional and exceptional service, they gave me a bus on the spot with a way better rate and cleaner party bus, new, professional driver wearing a suite. Came in 30 minutes.
Reply from Broadway Bus Llc2026-03-20
Hi Laith, thank you for sharing your experience — and we are truly, deeply sorry. What happened to you, your church, and those 35 children that morning was completely unacceptable, and we take full responsibility.
We have since issued a full refund of $4,347 and permanently removed the driver and operator involved from our network. We also reached out to you personally to make things right and offered a goodwill credit as a small gesture of accountability.
This incident does not reflect who we are or the standard we hold ourselves to. We have taken serious steps internally to make sure something like this never happens again.
We respect your right to share your experience, and we hope our response demonstrates that we are a company that owns its mistakes and works hard to do better. We sincerely hope to have the opportunity to earn back your trust one day.
Hi Michelle,
Thank you for your review. It was a pleasure working with your group, and we truly appreciate the opportunity to support your trip.
We look forward to working together again on your upcoming travels. As a thank-you, please feel free to use the coupon code Broadway100 to receive $100 off your next booking.
J
Jen · 1 review · Experienced 2026-01-30 ·
★★★★★
Everything was flawless
Everything was flawless. From booking to drop off at the end of the day. Communication was clear and timely. The driver was amazing!! Highly recommend and would definitely use them again.
Reply from Broadway Bus Llc2026-02-02
Clear communication and reliability are at the heart of what we do, so it's fantastic to know we delivered on both fronts. We'll be sure to pass along your kind words to our driver – they'll be delighted to hear they made such a positive impression on your day.
We truly appreciate your recommendation and look forward to serving you again in the future. Safe travels, and thank you for choosing us!
L
Lauren · 1 review · Experienced 2025-12-28 ·
★★★★★
NYC Bus Trip!
My company wanted to do a NYC Bus day trip and Frank made that happen! He was very helpful, responsive, and made sure everything went smooth. We will definitely use Broadway Bus again!!
Reply from Broadway Bus Llc2026-02-02
Thank you so much for the fantastic review Lauren! I'm thrilled that we could make your NYC bus day trip a success for your company.
It was my pleasure working with you to coordinate everything and ensure your group had a smooth, enjoyable experience. Making sure all the details come together seamlessly is what I love most about what we do at Broadway Bus.
We truly appreciate your business and can't wait to help with your next trip. Thanks again for choosing us, and for taking the time to share your experience!
M
Marie Maurice · 2 reviews · Experienced 2025-08-30 ·
★★★★★
Very Good
Very Good, and excellent to take an experience.
Reply from Broadway Bus Llc2026-01-16
Thanks Marie - Looking forward to working with you for many more trips.
M
Michelle · 2 reviews · Experienced 2026-01-10 ·
★★★★★
Professional and Responsive
Frank was very responsive and the company was great about updating me.
Reply from Broadway Bus Llc2026-01-16
Thank you so much for your kind words- Michelle! We’re glad to hear that Frank was very responsive and that our team kept you well informed throughout.
We truly appreciate your feedback and look forward to working with you again.
Frank was extremely responsive and helpful. Liang the driver was kind and courteous and made sure we arrived safely!
Reply from Broadway Bus Llc2025-12-16
Thanks Cristina, We’re thrilled to hear that Frank was extremely responsive and helpful, and that Liang provided kind, courteous service while ensuring a safe and comfortable journey.
We’re proud to have team members like them who truly care about our customers’ experience.
Looking forward to working with you guys in the future - do not forget to use your coupon for the next booking.
