Brownmed, Inc. (brownmed.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is good. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Easy ordering and quick delivery. I have been wearing the heel huggers for many years and have always ordered on Amazon, but lately it’s been difficult to find them. Brownmed’s website was very easy to navigate.
Reply from Brownmed, Inc.2026-03-30
Hi Jeri,
Thank you so much for your kind review! We’re thrilled to hear that ordering directly from our website was easy and that your Heel Huggers arrived quickly. It means a lot to know you’ve trusted Heel Huggers for so many years, and we’re happy we could make it simple to find them again. We truly appreciate your continued support! 😊
Great customer service, very helpful and courteous! Would definitely recommend! 😊
Reply from Brownmed, Inc.2026-03-24
Hello,
Thank you so much for your kind words! 😊
We’re thrilled to hear you had a great experience with our customer service team. Providing helpful and courteous support is always our goal, and your recommendation truly means a lot to us.
The product was well made, as described, comfortable and helpful for arthritic hands. Ordering was easy and the company communicated well with shipment.
Reply from Brownmed, Inc.2026-03-16
Hello,
Thank you so much for your wonderful review!
We’re thrilled to hear that you found the product well made, comfortable, and helpful for your arthritic hands. Our goal is always to create products that truly make a difference, so it means a lot to know it’s working well for you.
cheap quality
threw away after first attempt to use
Reply from Brownmed, Inc.2026-03-24
Hi Wallace,
We’re sorry to hear about your experience that’s certainly not what we want for our customers. Our ER Sling is designed for short-term use, but we understand it didn’t meet your expectations.
Our customer service team will be reaching out to learn more and help make this right. We’d also be happy to talk through some alternative options that may better fit your needs.
I think I ordered the brace in a size larger than I needed. I think if I had ordered the right size, I would have been more satisfied
Reply from Brownmed, Inc.2026-03-16
Hi Celeste,
Thank you for your feedback!
It sounds like the size may not have been the best fit, and we’d love the opportunity to help make that right. Our customer service team will be reaching out to better assist you. If needed, we’re always happy to help with an exchange so you can get the size that works best for you.
We appreciate you sharing your experience and look forward to helping you find the right fit!
Very courteous and helpful phone customer service. Compression gloves are fantastic relief.
Reply from Brownmed, Inc.2026-03-16
Hi Barbara,
Thank you for the wonderful 5-star review!
We’re so glad to hear that our customer service team was courteous and helpful. It’s something we take great pride in. It’s even better to know the compression gloves are providing fantastic relief. That’s exactly what we hope our products can do!
Hi Mark,
Thank you for your kind review!
We’re so happy to hear you felt taken care of. Providing great customer service and support is very important to us, and it means a lot to know you had a positive experience. Thank you for choosing us!
Offered a quick resolution to a shipping problem. Took ownership of an error made.
Reply from Brownmed, Inc.2026-03-16
Hi Carlene,
Thank you for your kind review! We’re glad we could provide a quick resolution and take care of the shipping issue. Taking ownership and making things right is very important to us, and we’re happy to hear you felt supported and well taken care of. We truly appreciate your feedback!
Hello Joseph,
Thank you for your feedback. We’re sorry to hear the splint felt too tight and didn’t meet your expectations. Fit and comfort are very important, and we understand how frustrating this experience can be.
Our customer service team will be reaching out shortly to better assist you and help find a solution, including sizing guidance or an exchange if needed.
This ice cap stays cold for longer than others I've tried, without too much weight! I'd prefer it with even less compression, but this feature is also less overwhelming than other ice caps I've tried. Great product!
Reply from Brownmed, Inc.2026-03-16
Hi Lucy,
Thank you for your great review! We’re so glad to hear that the ice cap stays cold longer than others you have tried and is comfortable to wear. We appreciate your feedback about the compression level. It helps us continue to improve our products!
I used the cap a few timed before leaving a review but honestly on the first use I was satisfied. It was instantly relieving especially around the temples. As someone with chronic headache/migraines I have been skeptical that this sort of product could make any difference. However the compression with the cold was a game changer for me. Especially in helping avoid a headache from getting worse. I did not use it warm only cold. The compression is not overwhelming and feels evenly distrubuted so that you feel a sense of relief wherever you need it placed. The thick gel material gets cold but not overpowering even after hours in the freezer it remains smooth, even, and does not get firm. Even once the cold fades after about 30 minutes it remains cool enough and the compression is enough to provide some relief. The flaps over the eyes flip up so you can see while using it. This is helpful but if my head is particularly sensitive it does feel like it adds to the compression a bit. This would be my only thing to improve or figure out the most comfortable way to place it if that was the primary way I planned to use it. I also like that you can easily keep it in the fridge in the reusable bag it comes in. I received this product to review but have already purchased another one for my sister.
L
Lisa B · 1 review · Verified · Experienced 2026-01-21 ·
★★★★★
Positive experience with the gloves
I ordered the compression gloves and computer wrist glove because they are Arthritis Foundation Ease of Use products. They feel great and have helped alleviate the discomfort I am feeling.
The items were delivered quickly with no issues.
Reply from Brownmed, Inc.2026-03-16
Hi Lisa,
Thank you so much for your wonderful review! We’re thrilled to hear that the compression gloves and computer wrist glove are providing relief and making a positive difference for you. It’s also great to know that your order arrived quickly and smoothly. Your feedback means a lot, and we’re so glad you’re enjoying the products!
Hi Donna,
Thank you for your review!
We truly appreciate your kind words about our customer service. Our team works hard to provide helpful and responsive support, so it’s wonderful to hear that it made a positive impression. Thank you for taking the time to share your experience!
I ordered this 2/2 with overnight shipping and have not received item. I emailed to correct the address and later to cancel the order but have had no live communications. I have filed claim with American Express.
Reply from Brownmed, Inc.2026-02-11
Hi Sandra,
We’re truly sorry for this experience and completely understand your frustration. Unfortunately, we did experience a system issue with our order processing that impacted a small number of orders, and we sincerely apologize for the delay and lack of communication this caused. Our customer care team will be reaching out to you directly to make this right as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience while we resolve this.
Not good at all. No product has been delivered yet. Where is it?
Reply from Brownmed, Inc.2026-02-11
Hi James,
We’re very sorry for the delay and understand how frustrating this is. We did experience a system issue with our order processing that affected some shipments, and we sincerely apologize for the inconvenience. Our customer care team will be reaching out to you directly to provide an update and make this right. Thank you for your patience, and we appreciate you bringing this to our attention.
I had a mixup in ordering coolpak refills, and amazing customer service rep Breanna reached out to me to make it right. I will definitely order from Brownmed again!
Reply from Brownmed, Inc.2026-02-11
Hello,
Thank you so much for the great review! We’re glad Breanna was able to step in and make things right. She’ll be happy to hear your kind words. We truly appreciate your support and look forward to helping you again in the future!
Jean was great - she helped me find the Smart Gloves I was looking for and sent them out right away. I made a mistake in my order, and she generously offered to fix the problem with a minimum of effort and expense on my part. You are an amazing company!
Reply from Brownmed, Inc.2026-02-11
Hi Charles,
This truly means a lot to us, thank you for sharing! We’re so happy Jean could help you find the right Smart Gloves and make fixing the order easy. Customer care is very important to us, and it’s wonderful to hear that her support made a difference. We appreciate you and are grateful for your kind words!
A
Albert Smith · 2 reviews · Verified · Experienced 2026-01-23 ·
★★★★★
They fit perfectly
They fit perfectly. And it was right on time
Reply from Brownmed, Inc.2026-02-11
Hi Albert,
That’s great to hear! We’re so glad the fit was perfect and everything arrived right on time. Thanks so much for sharing and for choosing us!
They itch when I have the rubber side against my skin. I accidentally put them on one night with the rubber side to the outside and they don’t itch now. I do wear the sleeve nightly now and I think it is helping.
Reply from Brownmed, Inc.2026-02-11
Hi Ross,
Thank you for letting us know. We’re sorry to hear the product felt itchy for you. If you’d like, our customer care team would be happy to help you find a solution or an alternative that might be more comfortable.
