BruntWork

Thank you for sharing your experience with Allan. We’re glad his sales knowledge has been valuable for you during the startup phase, and it’s great to hear his hard work and dedication are making a difference. If there’s anything we can improve on—whether with Allan or our support team—we’d really appreciate you letting us know so we can do better. The BruntWork Team

Hi Levi, I'm sorry to hear about your experience, though without outlining the facts and timelines of everything here, it's surprising to read the details from your end, compared to the communication our team has had with you, and that you initially rated the agent selection process, CSM communication, and day 1 agent preparation for your job highly on our internal customer satisfaction survey during onboarding. Happy to discuss more directly with you clarifying your concerns and if there's a better resolution that we've missed on our part - feel free to request my contact details from your Client Success Manager (ask for my name) for a direct chat. - Winston.

Hi Sara, Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. After reviewing your application for the role, we can confirm that your profile was successfully submitted, and we were awaiting the client’s interview schedule. Unfortunately, the client made a business decision to cancel the position entirely before the interviews proceeded. Our recruiter kept you informed throughout the process and made no promises regarding a final offer, as hiring decisions rest solely with the client. That said, we recognise how disappointing sudden changes like this can be, and we’ll continue working to ensure clear, proactive communication with all candidates. We genuinely appreciate your understanding and wish you the very best in your job search.

Hi Iman, Firstly, we are sorry for your experience. We're still investigating what happened and will email you a complete breakdown once we have it. What we know so far: the client cancelled on us last minute. When that happens, we're stuck cancelling on you too—otherwise you would turn up and the client would not be there, which would be an even bigger waste of time. We want to handle this better. If a client cancels last minute due to an emergency or other reason beyond our control, what would've made the experience less frustrating for you? Your input helps us fix the process. We don't want 1-star reviews, but we try our best to coordinate interviews between you and the client. If the client cancels, then how do we improve this? Please let us know what we could have done differently and better for you.

We’re sorry to hear your experience with us has not been ideal. What you described isn’t typical of how we operate at BruntWork. We want to look into this further to understand what may have happened and ensure all future interactions meet the high standards we set for our team. Please reach out to us directly so we can review the details and make things right if needed. The BruntWork Team

We’re really glad to hear that your experience with recruiting qualified VAs through BruntWork has been smooth and well-coordinated. Communication and efficiency are things we truly value, so it’s great to know they stood out for you. We’d also love to learn what could have made your experience better. Feel free to share your thoughts with us directly so we can keep improving. The BruntWork Team

We appreciate your honest feedback and are glad we could resolve things with a full refund, even if it took longer than we’d like. While we regret the initial setback with your first hire, it’s encouraging to know our team’s effort to support you left a positive impression. We’ll keep working to improve our processes so that your next experience with BruntWork is seamless from start to finish. The BruntWork Team

Hi Jacqui, Thank you for taking the time to share your experience, and we’re truly sorry that we let you down. What you described is not the standard of service we aim to provide, and we fully acknowledge the missteps throughout your recruitment experience. We also want to apologise for the delay in our response. We felt it was important to first take meaningful action to address your concerns before formally replying to your review, and to ensure we could demonstrate tangible steps toward resolution. From the delay in viable candidates to the communication gaps and the mismatch in skill fit, we understand how frustrating and disappointing this must have been. You trusted us to deliver, and we fell short. Since then, we’ve taken action to make things right: we’ve processed a credit note, requested a full reversal of your July invoice as a gesture of goodwill, and have adjusted our recruitment efforts to prioritise more suitable and reliable candidates. We’re grateful that you were open to reconnecting, and we remain committed to earning back your trust by delivering profiles that truly meet your expectations. If you feel your concerns have been addressed and the situation has improved, we’d be thankful if you’d consider updating your review. But regardless, we appreciate your feedback and are using it to improve. – The BruntWork Team

Hi Florencia Sepulveda, Thanks for taking the time to share your perspective. I personally reviewed every email thread between you and our team, including the ones you quoted. What I saw were three routine follow-ups asking whether you intended to accept the client’s offer; if you weren’t interested, we needed to release the role to the next shortlisted candidate. That isn’t “pressure” or “coercion”—it’s standard hiring etiquette for any agency trying to respect everyone’s time. On confidentiality: Every reputable BPO bars contractors from disclosing client pay rates and internal terms. These clauses aren’t designed to “threaten” anyone; they protect our clients’ commercial data and our workers’ own privacy. If that truly fostered a “culture of fear,” we wouldn’t be: - reviewing about 70,000 resumés a month; - processing over 700,000 active candidates in our pool; - sitting on nearly 1,000 Glassdoor reviews, 1,000 Trustpilot reviews, and a comparable number of Google reviews, the overwhelming majority are positive; - and placing roughly 650 new staff every single month. Those numbers only happen when people feel respected, paid on time, and treated fairly. I’m sorry our workflow felt “too full-on” for you, but it’s the same onboarding/offboarding process thousands of agents have completed without issue. If you felt uncomfortable, we’re clearly not a fit—and that’s fine. What isn’t fine is saying we “forced” you into anything when you had (and exercised) the option to decline. If you still believe we missed something, email me directly at [email protected] and I’ll look into it personally. Otherwise, best of luck in a different line of work that better matches your expectations. Adam Pisk Co-Founder, BruntWork.co

Thank you for your feedback. We'd like to provide readers with the factual timeline of events for this engagement. To clarify your points: We maintain over 600,000 candidates in our database—this is our talent pool, not placement numbers. We don't guarantee 24-48 hour delivery, though our average is typically one day. Specialised roles like part-time legal associates require more targeted sourcing. Our recruitment services are provided entirely free of charge to clients. Here are the documented facts: April 28: Your part-time Legal Assistant role opened. May 1-2: We endorsed two LATAM legal professionals with relevant experience. You requested more candidates. May 5-6: We sourced additional candidates and scheduled an interview. May 7: Candidate withdrew, citing the £5/hour rate. We immediately continued searching. May 8-9: We endorsed Daniela (bilingual, strong legal background) and queued another candidate. May 9-16: You became completely unresponsive despite our follow-up attempts. We closed the job due to no client communication. May 27: You reappeared after 2+ weeks, citing surgery, requesting urgent interviews. May 28: Daniela was no longer available. We offered Christine (Political Science graduate, relevant experience). You refused to interview her and demanded only Daniela. Throughout this process, we provided our services at no cost, sourced multiple qualified candidates, and maintained professional communication. When you raised concerns about "misleading information," we note that all details provided were accurate. Our candidates are English-speaking professionals from our global talent pool—at a £5/hour rate point, varying accents are expected while maintaining professional communication standards (particularly for part-time candidates). The timeline demonstrates our commitment to finding suitable candidates despite operational challenges, including candidate withdrawal due to compensation levels and extended client non-responsiveness.

Thank you for sharing how Ivy has supported BrightLife with such consistency and professionalism. It means a lot to hear she’s making a real impact. Her reliability, communication, and ability to work independently reflect the high standards we set for every BruntWork placement. We’re grateful for the trust you’ve placed in us and remain committed to helping your team thrive. The BruntWork Team

Thank you for sharing your feedback. We’re glad to hear Cindy’s enthusiasm in taking on new challenges has been a positive for your team. We appreciate your note about the need for regular check-ins—it’s helpful insight, and we’ll continue working closely with her to strengthen her initiative and consistency. Thank you again for trusting BruntWork to support your team. The BruntWork Team

This review is demonstrably false. Belle was present for the scheduled meeting as confirmed by our system logs and meeting records. In fact, our records show you were the one who missed the meeting entirely. Our team sent multiple SMS and email messages attempting to reschedule after your no-show, which you've conveniently omitted from your review. We would have been happy to reschedule at your convenience, as we do for all our clients. We have timestamped evidence of both our communications and meeting attendance to verify this. Our team's professionalism and reliability are cornerstones of BruntWork's success as the fastest growing outsourcing company globally, and we stand firmly behind Belle's professional conduct.

This review contains several inaccuracies about our business practices that need correction. BruntWork only requests a deposit after you've personally interviewed and approved a candidate that we've thoroughly vetted for your specific needs. We never charge upfront without delivering value first. Our process is designed to protect both clients and candidates - you only proceed with financial commitment after you've met your potential team member and decided they're the right fit. This transparent approach has helped us become the fastest growing outsourcing company globally, with thousands of successful placements. The claims made in this review simply don't reflect our actual business model. We invite anyone interested in our services to contact us directly to learn about our actual process and commitment to client satisfaction.

I understand your frustration, but I feel it's important to clarify several key facts about our work together: Your agent, Kaye received excellent feedback from you throughout her engagement, including a perfect 10/10 rating and a bonus. When she unexpectedly resigned due to personal circumstances (having a newborn), we immediately took action to support you despite this being outside our control. We provided significant financial concessions including: - Cancelling your January invoice - Waiving your December invoice entirely - Refunding your full security deposit We also offered free training hours from Kaye and 24 hours of complimentary credit for a new staff member - all of which you declined. Despite multiple attempts to schedule a meeting to resolve any remaining concerns, we received no response to our communications. We're disappointed that you've characterized this as a "terrible experience" when we went far beyond standard business practices to accommodate your situation. Our staff deserve fair compensation for work performed, which is a basic principle in any relationship. We remain open to constructive dialogue should you wish to discuss this further.

Thank you for your feedback! We're delighted to hear your VA is doing fabulous work - that's our ultimate goal and it's wonderful when these partnerships succeed. I appreciate your candid comments about our communication. While we strive for complete transparency between all parties, it sounds like we fell short in some aspects of our interaction with your VA. This is valuable feedback that helps us improve. The success of your working relationship with your VA is what matters most, but we also want to ensure the experience is smooth from all angles. We'll take your input to heart as we continue refining our processes. If you have any specific suggestions on how we can improve our communication approach, we'd love to hear them. Thanks again for sharing both the positive outcome and the area where we can do better!

Thanks for your positive feedback about Marc! It's wonderful to hear he's providing excellent customer interaction with your patients. Strong patient communication is absolutely crucial in healthcare settings, and we're thrilled Marc is representing your team well in this important area. The fact that you see him as "a good plus" for your team speaks volumes about his integration and value. When our team members can enhance patient experience while supporting your existing staff, everyone benefits - your practice, your patients, and our professionals. We take particular pride in matching clients with team members who understand the nuances of their specific industry. We'll make sure to share your kind words with Marc as this kind of recognition is always appreciated. Thanks for taking the time to let us know how things are going!

Thank you for your thoughtful and balanced review! We really appreciate you taking the time to share both the highlights and areas for improvement from your experience with BruntWork. It's great to hear you enjoyed our onboarding system and candidate selection process. We put significant effort into making these initial steps seamless and finding quality matches for our clients' needs. Your feedback about our professional handling of communications and difficult situations is also valued - we strive to maintain high standards in all our interactions. Regarding your concerns, I understand your point about needing more proactive, self-directed staff. While we try to match skills and working styles, finding that perfect balance of independence and alignment can sometimes take time. We'll take this feedback to continue improving our matching process. The 30-day notice policy is something we're always evaluating to balance business continuity with client flexibility. Your suggestion for a shorter period is noted and appreciated. Though you've moved toward local hiring, we're glad your overall impression of working with us was positive. Should your needs change in the future, we'd be happy to work with you again, incorporating the valuable feedback you've provided.

Really appreciate you highlighting not just Jon's consistent support but also his problem-solving abilities! It's telling that you've noticed how he tackles challenges head-on - that's exactly the proactive attitude we foster at BruntWork. While no business process is perfect, it's how our team members respond to hurdles that sets them apart. Jon's commitment to diving in and resolving issues speaks to our broader approach of treating every challenge as an opportunity to demonstrate our value. If you're seeing such positive results with Jon, we'd love to explore how our other talented professionals could support different aspects of your business with the same level of dedication.