BruntWork

Thank you for this thoughtful and candid feedback about your experience. While we're glad Alexa provided strong customer service in addressing your concerns, we absolutely understand your frustration about the time invested in training that didn't yield results. You make an excellent point about how companies prove their worth through problem resolution. I want to address this directly - we've since enhanced our consultant screening and retention processes, and more importantly, expanded our customer success team's ability to make immediate compensatory adjustments when issues arise. We never want our clients spending valuable time on training without seeing the promised return on that investment. If you're open to it, we'd welcome the opportunity to demonstrate our improved processes and show you the exceptional talent we're known for. Many of our most successful long-term partnerships actually began with addressing initial challenges head-on, just as you've helped us do here. Would you be interested in discussing how we could make this right and explore a solution that better serves your needs?

Thank you for sharing your experience with BruntWork and your kind words about Chedi! We're glad to hear our vetting process and VA service met your needs. Your candid feedback about the learning curve with new team members is appreciated - it's a natural part of growth that we help navigate. Your suggestion about smaller hourly packages is valuable feedback. While our current 80-hour minimum helps ensure consistency and deep engagement between our VAs and clients, we understand this may not fit everyone's needs. We're always evaluating our offerings to better serve businesses of all sizes. For businesses ready to commit to the current package structure, we're confident our vetted professionals like Chedi can deliver exceptional value. The initial investment in time and training typically leads to significant long-term benefits and efficiency gains. Thank you for helping us improve while highlighting what works well! If your needs align with our current offerings, we'd love to help you find your next great team member.

Thank you for sharing your experience with BruntWork and highlighting how we've helped you find two fantastic team members! It's wonderful to hear that our talent matching process made your hiring journey easier. We really appreciate your thoughtful feedback about flexible contracts. Your suggestion about adapting to weekly demand fluctuations is exactly the kind of input that helps us improve. While we currently maintain certain contract structures to ensure stability for both clients and our remote professionals, we're always evaluating ways to add more flexibility to our offerings. For others looking to access exceptional global talent, we'd love to help you build your remote team too! Our focus on making the hiring process seamless while maintaining high quality has helped numerous businesses find their perfect match. Thanks again for your constructive feedback - it helps us continue evolving our services to better serve businesses like yours!

What a fantastic perspective on blending human talent with AI advancement! This really captures exactly what we're passionate about at BruntWork - making the VA hiring process smooth while embracing the best of both worlds. We specifically designed our process to be straightforward because we know entrepreneurs have enough on their plates already. It's great to hear that your experience matched our vision - combining the irreplaceable human touch with modern efficiency. The fact that your VA was ready to dive in from day one speaks to our commitment to thorough preparation. We believe that when our talent comes prepared, our clients can focus on what they do best - growing their businesses. Thank you for highlighting how our process works for those new to remote staffing. Stories like yours help other entrepreneurs see how accessible and valuable having the right VA can be in this evolving digital landscape.

Thank you for highlighting James' outstanding support through your company's evolution! It's exactly why we put such emphasis on our client success team - they're not just managers, they're partners in your journey. The fact that you've felt consistently supported during significant changes shows how our team adapts and stays committed to your success. James represents what makes BruntWork different - we're not just filling positions, we're building lasting partnerships that help businesses thrive through all their growth phases. Your feedback reinforces why personal attention and adaptability are cornerstones of our service!

We're so happy you had such a positive experience with Ced and Laila! Our team works closely together to ensure a smooth journey from recruitment through onboarding, and it's wonderful to hear that this shone through in your interactions. The "so far" in your feedback is music to our ears - it shows we're building the foundation for a lasting partnership. We're excited to continue supporting your business growth with the same level of dedication and care.

I think it's important for anyone reading this to understand the context here. You did agree to take down this review as it is not correct - but since you haven't we need to respond. In remote staffing, sometimes it can take more than one agent to get the right fit. That is why we replace agents, for free within a 90 day period (where you only pay for time worked). You determined the agent wasn't suitable - and of course, in a hiring situation that can happen. We offered to replace the agent. You then declined and wanted a refund. Now - as we recruit for free, which is a significant cost - and you actually as the client review the resumes, interview and make the decision to hire - we generally see it as reasonable to give us a chance to replace the agent. You decided that you didn't want to anyway. The email that you were sent which referred to the 'credit' as explained over the phone was to show the amount of the deposit less the hours worked by the agent - amounting to something like $85. You were then refunded the balance. I hope you take the time to revise this review or remove it - as it just is misleading to the facts - given you did get your deposit back (less the hours worked). I am sorry outsourcing didn't work out for you, but you really didn't give us a chance to replace the agent with someone better suited. I am always happy to discuss this at [email protected] but to call us a 'dodgy' company is just misleading to others and the hundreds of positive reviews that we receive. I do hope you will do the right thing and update or delete this.

Peter - I need to address this directly. The sales agent you were initially booked with had his entire house destroyed in one of the worst typhoons the Philippines has experienced in years. His family was displaced and his priority was finding safe shelter. Despite this crisis, we immediately tried to accommodate you by scheduling multiple meetings with other team members - meetings which you did not attend. While we always aim for excellent service, your review fails to acknowledge both the humanitarian crisis our team member faced and your own missed appointments. Our team members' safety and wellbeing matter to us. We're happy to schedule another meeting if you'd like to try again with a more mutual understanding.

Yogesh - I need to correct several inaccuracies in your review. Let me lay out the actual timeline: We met on April 29th. You didn't take action until June 16th when you completed our hiring form. Between June 24th and July 15th, we sent you multiple qualified candidates - not just one as you claimed. After your interviews in July and August, you selected and hired your preferred candidate on August 17th. When issues arose with your chosen hire, we offered our standard free replacement service, which you declined. We did refund your security deposit, though you're suggesting otherwise. The timeline you've presented is simply incorrect - documents show our responses were consistently prompt and we presented multiple candidates. While we understand your frustration with the hire's performance under your supervision, expecting not to pay for work performed while claiming we're 'unethical' is noteworthy. We keep detailed records of all client interactions precisely to ensure accuracy in situations like this. While we respect your right to share your experience, it's important that other potential clients see the full, documented context.

Thank you for this thoughtful and balanced feedback about Ryan! It's rewarding to hear about Ryan's high standards and strong communication - these are core qualities we seek in every BruntWork team member. Your candid mention of output fluctuation is equally valuable, as it helps us maintain our commitment to continuous improvement. For businesses reading this: notice the transparency here. Real success in remote work comes from open communication and strong systems. As the fastest-growing outsourcing company worldwide, we partner with our clients to optimize these processes and ensure consistent performance. Thank you for trusting BruntWork with your remote staffing needs. We're committed to supporting both Ryan and your team in maintaining and exceeding those high standards you've experienced!

Hey, thanks for the awesome feedback! We're stoked to hear you had such a great experience with us. Making it easy to find the right people - that's our bread and butter at BruntWork. We know how much of a headache hiring can be, so we're all about smoothing out that process for you. It's fantastic that your Marketing Assistant turned out to be such a great fit. Friendly, knowledgeable, and eager to help and learn? That's the trifecta we look for in all our talent. You know, it's not just about matching skills on paper. We really try to find people who'll gel with your team and bring that extra spark. Sounds like we nailed it for you! To anyone reading this and thinking, "I could use some of that BruntWork magic for my team," why not give us a try? We'd love to help you find your next star player, just like we did for this company. Thanks again for sharing your experience. It's stories like yours that keep us fired up to do what we do. Here's to more successful matches and growing businesses!

We appreciate your thoughtful and measured feedback regarding your experience with our team so far. Your candid assessment is valuable as we work together to optimize the process and results. We understand that after two months and over 1000 calls, the outcome of one appointment is not meeting expectations. Your approach to evaluating multiple factors - including the staff, process, client list, and script - is exactly the kind of collaborative problem-solving we aim for with our clients. It's commendable that you recognize the challenges inherent in first-contact appointments. This understanding allows for a more nuanced evaluation of the team's performance and the overall strategy. Your suggestion to complete a full evaluation after another 45 days is a prudent one. This additional time will allow for: 1. Further refinement of the approach based on initial learnings 2. More data points to analyze trends and patterns 3. Time for any adjustments to take effect and show results We fully support this timeline and are committed to working closely with you during this period to address any areas for improvement. Our goal is to ensure that we're delivering the value and results you expect from our service. For those considering our services, this review highlights our commitment to transparency and continuous improvement. We value clients who engage with us in a partnership to achieve optimal results, even when facing initial challenges. Thank you for your patience and for providing this interim feedback. We're dedicated to using this time to enhance our performance and deliver better outcomes. We look forward to continuing our collaboration and conducting a more comprehensive evaluation at the end of the additional 45-day period. If there are any specific areas you'd like us to focus on or if you have any suggestions for improvement in the meantime, please don't hesitate to let us know. Your success remains our top priority, and we're committed to making the necessary adjustments to achieve it.