Satisfaction
Fast delivery, good packing, good products - ive ordered double rj45 network outlets and they are very good
About BSEED
Data updated- Website
- bseed.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 63% (12/19)
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About this business
BSEED — Premium Electrical & Smart Home SolutionsBSEED is a premium electrical and smart home brand headquartered in Hangzhou, China. Since 1997, we've been developing and manufacturing high-quality switches, sockets, and smart home products with clean, distinctive designs.Our lineup includes wall switches and outlets, roller shutter controls, dimmers, thermostats, central control panels, relays, and other smart devices—all modular, mix-and-match, and easy to install, with clear guides and 24/7 tech support. BSEED products are trusted by electricians and retailers across Europe.We handle design, production, sales, and logistics in-house, with warehouses in Germany, Spain, the UK, Russia, and the US—delivering reliable global shipping, end-to-end one-stop service, and long-term partnerships. For over two decades, our products have reached customers worldwide through a broad distributor network.BSEED is committed to becoming the leading smart switch brand—built around a whole-home smart ecosystem and deeply trusted by our customers.
Written by the business, not verified by us.Is BSEED legit?
BSEED (bseed.com) has a 4.1 out of 5 rating on OK.one, based on 94 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the attractive modern designs, premium materials, and extremely fast delivery service that always ensures everything arrives securely and well-organized. Many people deeply appreciate the helpful customer support team and the remarkably straightforward installation process that makes setting up the switches very easy. However, some customers also noted frustrating issues with items breaking shortly after everyday use, receiving incorrect replacement parts, or experiencing unresponsive support channels. Others experienced significant difficulties trying to fit the oversized mechanisms into standard wall boxes, while a few people also faced unexpected delivery delays.
Auto-generated from all reviews of this business. For reference only.What people say
I bought Zigbee glass Melody‑series…
I bought Zigbee glass Melody‑series switches, dimmers, and sockets for my whole house, and I’m very pleased with the quality. I’m especially impressed with Bseed’s customer service — they took care of two delivery issues quickly and professionally.
⭐⭐⭐⭐⭐ Excellent quality and outstanding service
I am extremely satisfied with my experience with Bseed. The quality of their products is excellent — well-made, reliable, and exactly as described. You can really tell they pay attention to details and standards. Shipping was fast and very well organized, with clear and accurate tracking information provided at every step. What truly stands out is their customer service: communication was smooth, professional, and very helpful. Any questions or concerns I had were addressed quickly and efficiently, even in the case of minor issues. Overall, Bseed offers top-quality products combined with exceptional shipping, tracking, and customer support. I highly recommend this company and will definitely purchase from them again.
Great quality and modern design
I’m very satisfied with my purchase from BSEED. The products have a clean, modern design and feel solid and well-made. Installation was straightforward and everything worked exactly as expected. The materials look premium, the switches have a nice tactile response, and they fit perfectly into a modern interior. Shipping was fast and the packaging was secure. Overall, great value for money and a brand I would definitely recommend. I will gladly order again.
Bought a smart dimmer switch and stop…
Bought a smart dimmer switch and stop working after 5 weeks.
Reply from BSEED2026-03-23
Hello, I'm very sorry for the inconvenience. I checked your order BSEED-13457, and the dimmer switch in that order is non-smart. Did you purchase the smart dimmer switch from our website? If so, could you please provide your order number? If the product is confirmed to be defective, I will arrange for a replacement. Looking forward to your reply.
Exceptional Customer Service
Yuxuan from BSEED offered exceptional customer service. The products look good and perform well. Such a responsive and personal service was offered and they sorted out alot of delivery issues (caused by DHL/UPS). I have now processed two orders with BSEED.
Reply from BSEED2026-01-28
Thank you for your recognition of BSEED's services; we will continue to work hard.
Great pre-sales, appalling after-sales. They recalled my order!
Be careful with this company. Before I purchased, they were extremely attentive—messaging me on WhatsApp, sending emails, and adding offers to convince me to buy. Once the high-value payment was made, everything changed. I never received a tracking link and had to chase them for it after 2 weeks. Their communication is incredibly slow and dishonest. They claimed customs issues (which weren't reflected on the UPS site) to justify delays. Finally, when the delivery was scheduled for this week, they contacted UPS and requested the package to be returned to them without any explanation or notice to me. Now, they have my money and the products, and they are ignoring my emails and messages. This is completely unprofessional and lacks any customer focus. Avoid them if you don't want the stress.
Reply from BSEED2025-12-18
Hello, I'm very sorry for the inconvenience. If possible, could you please provide your order number so I can check the status of your package? If the package was returned due to customs issues, I will contact the logistics company to arrange for its redelivery. Thank you for your understanding and cooperation.
Good product, poor company.
Great products, but buy from Amazon, as returns are a pain with the company directly. In my case they sent the wrong item but as I had opened before I could see that the switch was the wrong way round, they refused the return.
Reply from BSEED2025-12-18
Hello, We are very sorry for the inconvenience. If possible, could you please provide your order number so I can verify the situation for you? If it is confirmed that we sent the wrong product, I will immediately arrange to resend a new product or process a refund for you. Thank you for your understanding and cooperation.
Persians doble
Everything correct. Delivered on time
Parcel lost for a month
I said I would come back to edit this if things worked out and I received my parcel today, so here I am. I ordered from mainland eu (spain) and my parcel got stuck in some logistics company ("cacesa", careful with those guys) claiming to be a customs intermediary asking for some documents, apparently there was a conflict between the declared value (10.29euro) and what I actually paid for the items (64.01). I waited but eventually decided to contact bseed directly. I tried all their contact channels and, after getting no reply, I even sent some repeats and eventually a whatsapp which I preferred not to.. but that whatsapp did get a reply, maybe a coincidence since they mentioned they had been busy and after responding to that they also did for all the e-mails and stuff. They offered to resend the package with a different logistics company and that package got here today just fine. So while it wasn't a flawless experience with the package getting stuck (which maybe wouldn't happen declaring the full value) and when I thought they were ghosting my attempts to contact them.. when they responded they did it effectively, kudos to bseed for that. Overall a good company
The delivery was very fine ans a short…
The delivery was very fine ans a short delay. The product is as expected. Thanks
Horrible company
Horrible company. Send defective switches that do not work. Do not want to refund or acknowledge it by talking around the bush even with all video evidence showing its clearly defective. AVOID SCAM
Reply from BSEED2025-08-05
Dear Customer: We deeply apologize for the inconvenience this has caused. Could you please provide us with your order number so we can promptly review the situation and better resolve the issue for you? Thank you for your understanding and cooperation.
Product not suitable
I ordered a triple socket which took ages to arrive as it came from China, not the UK or Germany as I was led to believe by the website. So if you order from this company, bear in mind you are dealing with a Chinese seller. The item is not of the quality I expected and arrived scratched straight out of the box. I wanted to install this above our kitchen worktop and immediately realised that it will look even worse after a few weeks’ use (inserting a metal plug inevitably scratches a socket more). My electrician commented that the metal frame of the socket has no earth wire connection. This is a requirement in the UK. I emailed the company within 5 mins of receipt of the goods to say I want to return. Initially I did not get a response but when I left a review here, somebody got in touch with me via Whatsapp. They were very polite and helpful and refunded me straight away. I summary, I cannot recommend this particular product but their customer service is very good.
Reply from BSEED2025-07-21
Hello dear, I am very sorry for the inconvenience. Regarding the problem of scratches on the product, it may be caused by bumps during transportation. Due to the time difference, I am sorry that I cannot reply to you immediately. However, after receiving your email message, I immediately checked with our warehouse and logistics provider, and replied that I hope to arrange a reissue for you. Later, I received your reply saying that you do not need to reissue and hope to refund. Therefore, I have already processed a refund for you. I am very sorry for giving you a bad shopping experience. I am very sorry.
I made a mistake and they mail me…
I made a mistake and they mail me correcting . fantastic personal and great produts. thanks
Vry professional and help is given…
VEry professional and help is given immediately. One negative point is the long lead time.
Horrible experience
Horrible experience. I bought over 400€ in products and later that day decided to cancel my purchase; I simply changed my mind. More than 20 days passed and they still didn't refund my money. Their support simply doesn't answer. YOU CANNOT TRUST THEM.
Reply from BSEED2025-06-25
Hello dear, I am very sorry for the inconvenience. Because you told me that you wanted to cancel the order after the package was shipped. Therefore, I could not process a refund for you directly at that time. You need to refuse to accept the package and return the package to our warehouse before I can process a refund for you. At present, I have processed the refund for you. Please check.
to recommend
good Performance and online help good products! to recommend
Very low shipping
Easy to install
Easy to install, fast delivery
Gread quality
The products i asked arrived in good shape. I´m installed some smart zigbee sockets and very satisfied with my purchased.