BugMD (bugmd.com) has a 3.4 out of 5 rating on OK.one, based on 83 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 25% give 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
I originally requested the flea treatment. I also ordered the yearly protection. I didn't get the flea protection, I got a bunch of products that didn't explain anything. Had to pay nearly 50 dollars to return the box,another 10 dollars for some fee and didn't even get what I asked for. If the flea products was as good as you say I would have continued with your company. You didn't listen to my question, or understand my concern about the yearly protection. Pressure to sale more products, and leaving me to lose 60 dollars for nothing.
Reply from BugMD2026-08-04
Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion you experienced with your order and the subsequent return process. We are truly sorry that we did not meet your expectations regarding the yearly flea protection. We show a refund was processed by customer service on 08/03/26.
I have to assume that your product is doing its job. I see no sign of mice since II started to use it. Before I started using it, I did not see mice but they did considerable damage to my cars electrical sysyems
Reply from BugMD2026-08-04
We're glad to hear our product is effectively deterring mice from your vehicles. It's frustrating when pests cause damage, and we appreciate you sharing your positive experience with us.
thisw product did not work for me., I wish to discontinue this service now.
Reply from BugMD2026-08-04
We are truly sorry to hear that our product did not meet your expectations. We understand your desire to discontinue the service, and we will have someone from customer service reach out to assist you with the cancellation process.
I feel that your web site was misleading, I thought I would order concentrate that I could mix with water and spray, didn't realize it wasn't 4 small bottles that was already for spraying. Thought it would last longer. walmart was cheaper
Reply from BugMD2026-08-04
We appreciate you sharing your feedback regarding your recent purchase. We are sorry to hear that our website's description of the product was not as clear as it should have been, leading to a misunderstanding about the product's form and longevity. We are always working to improve our product descriptions to prevent such issues in the future.
Bug MD is amazing! I have just about every product they sell. The packets that keeps mice out your house...smells wonderful to humans, mice won't come near it! The yard & house bug killer you mix yourself really takes care of them. Spray inside & out. Inside rugs,windows sills, floor boards AND ALL THE PRODUCTS ARE PET SAFE! The flea & tick spray is amazing! Easy to mix, easy to use! My little dogs love when I spray them bc it feels so good, smells amazing, & products are made with all natural ingredients! You & your family & pets will really enjoy the results! CS is outstanding & always pleasant, professional, & ready to answer questions & help. I highly recommend Bug MD to everyone! I believe they're the best!!
Reply from BugMD2026-08-04
We are absolutely delighted to hear about your wonderful experience with our products! It brings us immense joy to know that our solutions for mice, various bugs, and even flea and tick control have made such a positive impact on your home and your beloved pets. We truly appreciate you highlighting the natural ingredients and the pet-safe aspects, as these are core to our mission. Your kind words about our customer service team are also incredibly encouraging. We are grateful for your high recommendation and continued trust in us.
From the short time we've used BugMD, it has done an excellent job of letting a few mice know they aren't welcome in our little hunting cabin. Per your instructions, we put out enough pouches to ensure the nasty little critters couldn't really avoid them. Within about a week, their signs diminished to the point we rarely saw any. At the end of a month, there was no sign of their presence in the usual places. The cabin is by no means air-tight, but it smells nice now. We hope to sell the cabin, so we're are very pleased to be rid of the critters and it even smells better. The price is sure to easier to get!
Our stock of mice control will probably last beyond the time the cabin sells. Thank you for making a product that really does a good job of getting rid mice - and quickly!!. We still have enough BugMD to treat our house should mice decide to pay us a visit there. Don't know how many customers you presently have. but you "sure run a tight ship" in keeping shipments on schedule.
Reply from BugMD2026-08-04
We are so pleased to hear that our product effectively helped you in your hunting cabin! It's wonderful to know that the mice signs diminished quickly and that the cabin now smells much better, which we understand is a great benefit as you prepare to sell it. We appreciate you noticing our efforts to keep shipments on schedule. Thank you for sharing your positive experience and for your kind words.
I like this company. Theyve done everything right, and well. But unless we find bugs that dont evolve, and become immune to any type poison you throw at them. Its pointless. I may as well feed them ice cream at this point. Please cancel any future shipments as of now.
Reply from BugMD2026-08-04
We appreciate your honest feedback and understand your frustration with persistent pest issues. We're sorry to hear that our products haven't met your expectations in the long term. We've noted your request to cancel future shipments and will have customer service reach out and assist you with this step.
So far it seem to work didn't want to be saying early it works but I will say it's been 2 weeks and seen nothing so CK back in month.
Reply from BugMD2026-08-04
We appreciate you sharing your initial thoughts. We understand that you haven't seen the desired results yet, and we value your patience. We hope to hear from you again soon.
Paid for product on 7/27. I have never received the product or tracking info ????
Reply from BugMD2026-08-04
Thank you for bringing this to our attention. We will have customer service contact you to explain the details of the VIP Membership you are referencing.
BugMD worked on a kitchen full of ants.
Packets smell like they will keep rats from my engine.
Reply from BugMD2026-08-04
We're happy to hear that our product helped with the ants in your kitchen. We appreciate you sharing your experience and the observation about the scent.
I had a problem with the package being open with a lot of missing items from the package. They took care of it for me and got a new package out. thank you very much.
Reply from BugMD2026-08-04
We're so glad we could resolve the issue with your package quickly and get a new one out to you. Thank you for your kind words!
Doesn't solve the bug problem but only kills on contact. So you have to continue use. False advertisement.
Reply from BugMD2026-08-05
We appreciate you sharing your feedback. We understand your frustration regarding the product's effectiveness and the ongoing bug issue. We offer both on contact and repellent solutions, so we will have customer service contact you to resolve this issue.
I know you can see how long I have been receiving and using your product my issue is I still have them. I don't want my son's or my grandchildren to spend the nite because I don't want them to see the bugs. I keep following the instructions I have even taken my bed apart cleaned the carpet sprayed everywhere and think that had to do it but no it just has not worked for me. So you can now cancel my subscription.
Reply from BugMD2026-08-04
We are truly sorry to hear that our product has not met your expectations and that you are still experiencing issues. We understand your frustration, especially with family visiting. We appreciate you sharing your detailed feedback regarding the steps you've taken. We will have customer service reach out to you right away.
it took two calls to cancel my subscription because the ladies on the first call spoke terrible English and couldn't understand my request. Therefore, I cannot recommend your company for anything at all. Your product was OK but you saved too much money on your customer service. And I was your customer.
Reply from BugMD2026-08-04
Thank you for your feedback. We sincerely apologize for the difficulty you experienced when trying to cancel your subscription. We understand how frustrating it must have been to encounter communication barriers, and we regret that this negatively impacted your perception of our company. We are always striving to improve our customer service and appreciate you bringing this to our attention.
