Bulletproof Zone (bulletproofzone.com) has a 3.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
C
C A Dunagan · 1 review · Experienced 2026-02-01 ·
★★★★★
Shady as they come
I ordered a sling bag from these folks on the 13th of January and my card was charged. On the 14th of January I received an email that stated my mailing dress didn’t match my credit card. If this was true how did they charge my card. I finally got an email saying every thing was good on the 21st of January. It is now February 1st and they still have not shipped my merchandise.
Reply from Bulletproof Zone2026-02-06
Hi there,
I am very sorry to hear about the delay with your sling bag and the frustration caused by the verification process.
To clarify the payment confusion: When an order is placed, the bank often authorizes the charge immediately, but our security system may flag an address mismatch after that authorization to protect cardholders from potential fraud.
However, since we cleared everything up on Jan 21st, your order definitely should have shipped by now. The delay from the 21st to Feb 1st is not up to our standards, and I want to look into this personally to get it shipped immediately.
Since I cannot see your order details here, please email us at [email protected] with the subject line 'Attn | Urgent: Trustpilot Case'. I will make sure this gets prioritized today.
Kind regards,
Been one full week since my order and has not been shipped. I have contacted customer service and they have not responded either
Reply from Bulletproof Zone2026-01-16
Hi Lyndsay,
Thank you for bringing this to our attention. We are very concerned to hear that you haven't received a response.
We have searched our system using your name, email, and order number, but we cannot find any record of an incoming message from you. It is possible there was a typo in the email address or a technical glitch with the contact form.
Regarding your order status: Please note that the item you ordered is a specialized product with a listed lead time of 3–6 weeks, which is why it has not shipped yet (as it has only been one week since the order date).
Please email us directly at [email protected] so we can ensure you get the updates you need!
Kind regards,
K
Kai Jai · 1 review · Verified · Experienced 2026-01-01 ·
★★★★★
Easy and simple use!!
Reply from Bulletproof Zone2026-01-16
Hi Kai! Thank you for the fantastic review! We are thrilled that you had a great experience with us. We look forward to serving you again soon.
I ordered a vest from bulletproof zone. For some reason it was charged to my son's credit card not mine. Within 5 minutes after ordering the vest I sent a email asking to stop the order it was a mistake. And charged to my son's credit card not mine.
I got a email back telling me no it was already in the process of being made. I could return it and lost 35 dollars. Or get credit on something else. Still my son is being charged remember not me. I told my son what happened and paid him the money. And hoped at least the vest wasn't horrible. I would not recommend buying from bulletproof zone to many good places to buy from. Horrible customer service.
Reply from Bulletproof Zone2026-01-16
Hi Ferrell,
Thank you for your review. We are sincerely sorry for the stress caused by the payment mix-up.
We understand that you tried to catch this mistake immediately. Because our systems are automated to send orders to the manufacturer instantly, the "In Process" status triggers very quickly to ensure fast delivery. This is why the team mentioned the restocking fee, though we understand how unfair that feels when you caught the error so fast.
We would love the chance to regain your trust in the future. Please reach out to us at [email protected], and we’d be happy to offer you a discount on a future purchase to make up for this experience.
Kind regards,
D
Dx Thakar · 3 reviews · Experienced 2025-12-05 ·
★★★★★
I have an experience superb
Reply from Bulletproof Zone2026-05-13
Hello. Thank you so much for the 5-star rating! We are thrilled to hear that you had a superb experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Hello Sergio! Thank you so much for the 5-star review! We are glad to hear that your order was delivered exactly as advertised. Providing reliable service and quality gear is our top priority, and we appreciate you sharing your positive experience with us!
Purchased two pairs of Boots
Both pairs of boots were the WRONG SIZE
Reply from Bulletproof Zone2025-11-13
Hi Dave,
Thank you for taking the time to leave your feedback. We’re sorry to hear about the sizing issue, and we understand how disappointing that must have been.
Our team has already arranged a replacement for you, and we’ll send you the tracking details as soon as it ships out. If you have any questions in the meantime, please feel free to reach out, and we’ll be glad to help.
Thank you for your patience while we sort this out for you.
R
Robert Jones · 1 review · Verified · Experienced 2025-11-02 ·
★★★★★
I'll give a better review when I get it
I would like to give a better review once I get a confirmation of product shipped and product in hand. Thank you
Thank you for sharing your experience with us! Please feel free to reach out should you have any questions. Thank you!
M
Matthew Clapp · 1 review · Experienced 2025-08-15 ·
★★★★★
Perfect Combo
The TuffyPacks SwissGear ScanSmart Backpack + Level IIIA Bulletproof Armor Plate Package is a great bag and great protection at a great price.
Reply from Bulletproof Zone2025-09-04
Thank you so much for your positive feedback! We’re glad to hear that you’re happy with your purchase. We truly appreciate your support!
J
Jack Wu · 1 review · Experienced 2025-08-26 ·
★★★★★
I bought 2x warrior assault single open…
I bought 2x warrior assault single open 5.56mm mag pouch with shotgun strip via their website. They claimed they would be shipped in a couple of weeks, but never did. Now, when I asked to cancel the order, they replied, the manufacturer said it's out of stock and said my order is in the manufacturing process and cannot be cancelled. If it cannot be canceled, fine, but you don't even provide a date as to when it will be manufactured and ready to ship. Therefore, they refuse to refund my money back
Reply from Bulletproof Zone2025-09-04
We sincerely apologize for the frustration caused. This is definitely not the experience that we want you to have. One of our customer representatives has already reached out to you directly, and feel free to reply there if you have any further questions or need clarification. We’ll make sure you’re assisted promptly.
