Bulletproof Zone (bulletproofzone.com) has a 3.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Took a couple weeks longer than I initially expected. But customer service was fast and professional with followup. Testing product now.
Hello! Thank you so much for the 5-star review! We appreciate your patience with the delivery timeline and are glad to hear that our customer service team took great care of you. Hope testing goes smoothly!
Ship the vest and the armor at the same time. Give the customer a refund when they ask for one without a lot of back and forth. Trying to return the item was almost like pulling teeth.
Hello Kevin. Thank you for sharing your feedback. We received your review and would like to clarify the timeline and details regarding your order and return process. When you initially contacted us regarding a return due to feeling the item was misrepresented, we immediately responded to assist you. We explained that due to the nature of these tactical products, vests and armor panels are often shipped in separate packages. At the time you requested the return, the shipment containing the vests was already in transit. Once both packages were delivered, we honored your request to return the entire setup in accordance with our return policy, which is outlined on our website. As soon as the returned items were received back at our facility, we immediately processed your full refund. We always strive to make our shipping and return processes as clear and straightforward as possible, and we appreciate your feedback as we work to continually improve.
Costumer satisfaction. Follow up service was exceptional.
Hello Paul! Thank you so much for the 5-star review! We are thrilled to hear that you had an exceptional experience with our follow-up service and team. We truly appreciate your support!
Hi Travis! Thank you so much for the 5-star review! We're glad to hear you had a great experience with our team. We truly appreciate your support!
Item just as described, arrived promptly and works well.
Hi Kev! Thank you so much for the 5-star review! We're thrilled to hear that your item arrived promptly and is working great for you. We truly appreciate your support!
I had emailed support to confirm the PGD ARCH GEN 3 was in stock. I had confirmed twice to ensure the item was in stock. In which they said it was and even created an invoice. Once ordered, I waited a few days and called the customer service associate then said it was not and affirmed that they did not check the stock upon receipt of the order.
Hi Danny. We sincerely apologize for the frustration and miscommunication regarding the stock status of your order. While we provided several in-stock alternatives to help fulfill your request immediately, we completely respect your decision to decline those options and proceed with a full cancellation and refund. We are actively reviewing this with our team. We have also reached out to your email directly to see how we can make things right.
The team at bulletproof zone are an excellent team, had a few hiccups in the beginning with miscommunication about product being of out stock, but after a few emails, things were set right and my products was here within 3 days of everything being fixed, excellent communication, very professional, and definitely Bulletproof!!
Hi Caleb. Thank you so much for the review and for your patience while we got everything sorted out! We're glad we could turn things around quickly for you and get your products delivered in just 3 days. We truly appreciate your support!
I ordered a bullet proof cap for $129 you jerks sent me a stocking cap. What a scam!
Hi Denny. We are so sorry to hear about this issue with your order, and we completely understand your frustration. Please rest assured that this was an unintended fulfillment error and not a scam. We are reaching out to your email to get this corrected and make things right for you immediately. Thank you.
This is my second time buying a backpack from you guys. The first backpack was bought 4 years ago. Its worth the money and very darable and long lasting.
Hello Veronica. Thank you so much for the 5-star review and for being a returning customer! We're thrilled to hear that your first backpack served you so well over the last 4 years and that you're loving the durability of our gear. We truly appreciate your continued support!
The proguvt advertised never came The alternate product came and is well made and fits well The stock item i chose was not in stock and i waited quite a while with the backorder that never came Customer service was hood with great communication via e mail and phone calls Satisfied customer l
Hello Peter! Thank you for taking the time to share your review! We sincerely apologize for the initial delay and for the original item being unavailable. However, we are very glad to hear that you are happy with the quality and fit of the alternative product, and that our team was able to provide great support throughout the process. We truly appreciate your business and your patience. Please don't hesitate to reach out if you need anything else!
Excellent product it feels as described it's light wait and comfortable to wear.
Hello Karl! Thank you so much for the fantastic 5-star review! We are thrilled to hear that the product met your expectations and that you find it comfortable and lightweight to wear. Knowing our gear gives you both comfort and peace of mind means everything to us. We truly appreciate your business and support. Please don't hesitate to reach out if you ever need anything else!
1st product was changed due to time frame , Second product was changed due to out of stock, 3rd product I still have yet to receive as it was apparently lost between shipper and shipping facility.
Hello Steven! Thank you for sharing your feedback, and we sincerely apologize for the incredibly frustrating experience you've had with your order. We did our absolute best to get this package shipped out to you as quickly as possible. Unfortunately, we encountered a severe delivery issue with the shipping carrier, which seems to have misplaced the package in transit. Please rest assured that we are actively doing everything we can to resolve this issue with the carrier. We will continue to reach out and provide you with updates from time to time as we track down your shipment. We completely understand your frustration and deeply appreciate your continued patience as we get this sorted out for you.
Easy order processing, and items look and feel like the quality you need.
Hello HJ! Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that your order processing was smooth and that you're satisfied with the look and feel of the quality. Providing top-tier protection and a seamless experience is always our goal. We truly appreciate your business and support. Please don't hesitate to reach out if you ever need anything else!
Been over a month and item still hasn’t shipped. Will do business elsewhere next time
Hello Dale! Thank you for bringing this to our attention. We have checked your account and can confirm that your order is already in transit. A direct email update with your tracking details has just been sent to your inbox. As a quick reminder, this specific item carries a 2–5 week production lead time, which is indicated directly on the product page of our website. Upon checking your order timeline, everything is still safely within this original estimated timeframe. We appreciate your patience while your gear makes its way to your door! If you have any further questions, please feel free to send us an email. Thanks!
Hello! Thank you so much for the 5-star review! We're thrilled to hear that our ordering process was quick and easy for you. We truly appreciate your support. Stay safe out there!
I received the plateholder in about 10 days after I ordered. As of July 4th I have not received the plates which are paid for. How long will it take to be shipped?
Hello Geraldine. Thank you for reaching out and sharing your feedback. We want to reassure you that the armor plates for your order are officially in transit. Because body armor plates and plate carriers frequently ship from different warehouses, they sometimes travel in separate packages. We have already sent the direct tracking number straight to your email address so you can monitor its delivery path closely. Please check your inbox to view your shipping updates. We appreciate your patience, and thank you for choosing Bulletproof Zone!
Horrible experience. Still have not received my package . Have been told multiple times it had been escalated and being looked into with no response . No package
Hello Jada! I am sincerely sorry for the experience and the lack of communication regarding your order. This is absolutely not the standard of service we aim to provide, and I completely understand your frustration. I want to assure you that we are actively getting in touch with our shipping and carrier team right now to trace your package and find out exactly what caused this delay. We are making this our top priority and will reach back out to you directly via email with a concrete update as soon as we have information from the carrier. Thank you for your patience as we work to resolve this for you immediately.
I wrote a negative review thinking that these things don't make any difference, but I figured "what the heck," at least someone else may see it and save them some heartache. Here is the original review: ---The website showed one price. I waited 2 weeks for the item to only get an email saying that they messed up on the website and that the price was double of what was posted. The 2 options that I was offered were to either pay double, or cancel the order. The reason for the one star is that I think that they should have honored the posted price since it was their fault. So I opted to cancel and would probably not shop here again.--- So here is what happened immediately after I wrote the review. The following day I received a phone call asking, what they could do to make it right? I mentioned that I already made the purchase through someone else. but if they honored the price on the website, I would purchase another set of plates. It took about a week to get the approval, but they did contact me and were willing to honor the listed price. I received the plates yesterday (which was within a week from when the order was placed.) and the product is perfect. Like I said before, I never thought that these companies ever really cared about these reviews. But is seams to me that if someone is not happy with their service, they are willing to make it right. Even with my original review, I did not feel that what happened to me was not a deliberate attempt to defraud me, nor was it a bait and switch. I believe it was a genuine website listing oversight/mistake, but once it was brought to their attention (obviously through the review) they made it right! So because they were willing to contact me and correct the mistake, I would absolutely be coming back next time I need a set of plates.
Hello Samuel! Thank you so much for taking the time to update your review and for allowing us to make things right! We truly appreciate your honesty and understanding. Mistakes on our end can happen, but we always strive to take full accountability, listen to our customers, and ensure you are taken care of in the end. We are thrilled to hear that your new set of plates arrived quickly and that you are completely satisfied with the product! Your support and willingness to give us another chance mean the world to our team. We look forward to serving you again whenever you need gear in the future!
Return customer here. I always buy with confidence from Bulletproof Zone. Not only for the quality products, but for the customer serivice. I had an item that needed replaced/exchanged, and Sheri was so very helpful. You just don't find customer service like this any more. Thank you!
Thank you so much for being a loyal return customer and for taking the time to leave such an incredible review! It was an absolute pleasure assisting you with your item exchange layout. We take immense pride in ensuring our community can always buy with confidence and receive top-tier support. Thank you for choosing Bulletproof Zone. Stay safe out there, and we look forward to assisting you again whenever you need to upgrade your setup!
Bought this backpack insert in 2022 for my son when he was in high-school. It is now 2026 and he's graduated so we no longer needed it. Decided to do some target practicing on Fathers Day and test it out. We shot a .22, 9mm, 45 acp and an AR15 223. The only thing that made it through was the AR which in the description of the product it clearly states that the level i bought does not protect against rifles which means IT DID WHAT IT WAS SUPPOSE TO DO!! Also keep in mind that we shot it multiple times so it was compromised and still worked. Great product and was a nice piece of mind to have in my sons backpack during his high school years. Hope this review helps someone thinking of buying one to know a regular Mom like me has tested it and approves.
Hello Traci! Thank you so much for sharing your incredible story and test results! We are so glad our backpack insert was able to provide you with peace of mind throughout your son's high school years, and congratulations to him on his graduation! We love that you took the time to safely test out its multi-hit capabilities and verify that it performed exactly as designed against those handgun calibers. Your review is incredibly valuable to other parents looking to protect their families. Thank you for your support!
60 reviews matching