About BullionStar
Data updated- Website
- bullionstar.com
- Category
- Money & Insurance
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 259 reviews
- Replies to negative
- 48% (11/23)
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About this business
BullionStar is the leading bullion dealer in Southeast Asia, combining a modern e-commerce trading and storage platform with a physical Bullion Center, integrating a shop, showroom, vault and safe deposit facility in one and the same location – a one-stop-shop for everything precious metals. Over 1,000 bullion different products across 12 different product categories are displayed in 29 different showcase displays. Visit our Bullion Center in Singapore and immerse yourself in the world of precious metals. Lift a 400 oz Gold Bar and learn about precious metals and the monetary system in an interactive environment. View, buy, collect, deposit, store, sell, audit, or physically withdraw your precious metals. No appointment needed!
Written by the business, not verified by us.Is BullionStar legit?
BullionStar (bullionstar.com) has a 4.4 out of 5 rating on OK.one, based on 315 user reviews collected here. It is listed under Money & Insurance and its reputation is good. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 48% of negative reviews; Reviews mostly discuss User experience, Product, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently state that purchasing precious metals online is completely hassle-free, straightforward, and very easy to navigate through a clean digital ordering system. People warmly appreciate the smooth transactions and the convenience of collecting their valuable items without encountering any unnecessary complications along the way. Some reviewers were happy with the friendly staff, noting that the personnel consistently offer professional assistance and efficient service during every single visit. Consumers also point out that the business offers exceptional bullion products at very competitive prices, alongside a wide variety of available options to choose from.
Auto-generated from all reviews of this business. For reference only.What people say
Stay FAR AWAY from these guys
Stay FAR AWAY from these guys. At best, horrible customer service. At worst, crooks. I transferred $1,000 to fund my account twelve days ago. Funds left my account immediately. Twelve days later, they still have not been credited. Called customer support twice -- no answer. Emailed customer support three times, no response. I understand that they must be busy, but they should not treat customers this way. At this point I will be happy if I can get my money back and never deal with them again. There are other reputable dealers out there.... I suggest staying FAR AWAY from BullionStar.
Reliable place to purchase gold & silver bar in Singapore!
Bullion star always my first choice to purchase gold & silver bar in Singapore!
Easy to access website and many…
Easy to access website and many varieties to choose from
NO Fraud, matters are settled.
Fraud: problem solved. They cancel the order but do not return the payment. There are a few customers with apparently the same experience. On Dec. 26 th 2025 I bought gold bars and wired the price immediately to the account of Bullionstar at Citybank indicated in the order confirmation. I had a cash position at Bullionstar after having sold a silver position. There was a note that it was crucial to enter the order number. But with the link on their website for wiring payment, there was no possibility to enter the order number. And in the email it was stated, if the order number was missing, it was possible to process the payment nevertheless. Then I had an endless discussion with the support who never read my answers and always asked the same question: Who was the beneficial owner? And I answered time and again: YOU, BULLIONSTAR. Then I got an email, that they had canceled the order, with a wrong price. And my account now shows a minus in the cashposition equivalent to the price of the original order. Now on Jan 16 th my gold order was canceled. They had offered me to top up my account and fill the order by paying double the price. Of course I did not agree with it. Today in my account overview the "pending payment" has vanished and so has my money. Ig. they have stolen half of my investments. If you are keen on loosing you assets, go there. I can prove all my statements with screeshots. I think my only option now is to report that case to the police. UPDATE: I had accused Bullionstar of fraud in my last email.Today on Jan. 21st 2026 I received an email, that they have booked my payment back to my account at Bullionstar and bought the equivalent amount of gold, as I originally had ordered. So the matter is settled and THERE WAS NO FRAUD. THIS IS A RELIABLE AND TRUSTWORTHY COMPANY. The delays and misunderstandings were most likely due to an extremely high demand.
No customer service
Not answering emails for a problem or responding to phone calls. Orders cancelled with no follow up. I wouldn't bother . Cant understand why all the reviews are good I found zero customer service if there was a problem
Transaction Pending for one month
I have been a client of Bullion Star for several years, but my recent experience has been extremely disappointing. About a month ago, I purchased silver and transferred the funds using the same account I always use. My bank has confirmed the payment was delivered, and I sent Bullion Star the transfer confirmation. Despite this, Bullion Star cannot confirm they received the money, and my transaction is still pending. I contacted customer service multiple times, but they only replied after a week, saying they needed more time to verify the payment. A month later, I still have no clarity on the status of my money or my order. This is unacceptable for any company, especially one handling large transactions. Is there a problem with supply?
Non spread
Some time ago, I purchased a one-kilogram silver bar sold as a “premium” product by the same seller. It was priced higher than similar bars from other brands, but the reason was a very low or near-zero spread (non spread) between the purchase price and the buyback price when selling back to them. When the price of silver later increased significantly and I decided to sell, the seller lowered the buyback price for this product. At the same time, the listed selling price was also lowered to maintain the appearance of a minimal spread, while the product was marked out of stock, so it could not actually be purchased at that price. As a result, I still made a profit because silver had risen, but the extra advantage paid for upfront was reduced. I’m sharing this experience simply to highlight that buyback prices and spreads for “premium” products are often policy-based and fully controlled by the seller, and may change over time. It’s something worth understanding carefully before choosing similar products.
Goos for retailer investor for small…
Goos for retailer investor for small amoubt
Fast & easy to purchase online
The queue a bit slow
The queue a bit slow. It will be great if can improve the queue. Overall everything is great.
Purchases over the months
Make few purchases over the months. Excellent customer service with huge display of coins and treasure. A great place to go to and highly recommended.
Scammers BE CAREFULL
Scammers! Be careful! If you sell gold or silver online to BullionStar, they may receive your items and never pay you. I have not received my payment for a sell order since August. Despite repeated emails and phone calls, they have not provided any reason or update about my payment. After several attempts to contact them, two months later they suddenly asked me to resubmit my KYC documents, even though these had already been verified before the order was accepted. I sent all the documents again promptly, but they are still not paying and now completely ignore my messages and calls. This means they effectively kept my gold coins worth about USD 3,000. This shows very dishonest business practices. Be extremely cautious — if you buy or sell with BullionStar, there is no guarantee they will deliver your order or pay you. Their customer service keeps asking for the same documents repeatedly and then stops responding altogether. I strongly recommend avoiding any transactions with BullionStar. They operate in an untrustworthy manner.
Reply from BullionStar2025-11-27
Hi Sangeeth K, Thank you for your review. We take all feedback seriously. However we have been unable to locate any account or order in our system matching the details provided. As we are committed to resolving genuine customer issues, we would appreciate it if you could contact us directly at [email protected] with your order number or any proof of transaction so that we can look into this properly. We would like to reassure all customers that BullionStar does not engage in any fraudulent or deceptive practices. All transactions are handled securely and transparently, and we are always ready to address any concerns based on verified information. We hope to hear from you so we can clarify this matter. Best regards, BullionStar Support
experience is great
experience is great, comprehensive website with all kinds of things needed. great !
Reliable dealer
Transaction is pretty straight forward although website information and interface sometimes can be tricky to learn. Customer support has been not responding queries via email, text, etc; this has been going on for a month in my case. I try to understand given the current situation but I am a bit disappointed as I regularly follow up via email and yet still no response
I have requested a shared account with…
I have requested a shared account with my fiance and its been more than a month than I did so. Got a mail from them that due to high gold volatility they have so much too do, and response time will be taking longer than normal. That is totally insane. When gold prices are volatile, that is when I need quick actions from the supplier. Update: They did in fact reach out to me and probably saw this was not good enough for a reputable gold shop. Since you actually took the time to listen to your customer and improve I will upgrade you to 4/5. Also, on a positive note if you transfer to the same currency your account are in, they move quickly. Thank you.
Reply from BullionStar2025-11-27
Hi Peter, Thank you for sharing your feedback, and please accept our sincere apologies for the delay and the difficulty you experienced in reaching us. We have recently been handling a higher volume of inquiries than usual, but we understand this should not have affected the level of service you received. We’ve since increased our support capacity to ensure that our customers’ inquiries are handled more quickly and consistently. If you still need assistance with your account, please contact us at [email protected] with the subject line “Urgent Assistance Required.” We’ll make sure your request is prioritised. Best regards, BullionStar Support
Online sell order not paid.. scam!
on 25-08-2025 the online sell order i cunducted with Bullion Star $2154 is unpaid from last 60+ days. (the items are delivered and goods receipts are conformed them by email) But payment not received !. sent multiple emails and calls not usefull. some email tickets are clossing unanswered. calls will taking 30-60 mins to connect to customer service. some times call never connects after long wait.. ! it's totally waste of time on waiting in call quee. if call connects, representaives are not giving proper answers saying esulate and asking wait for few more days!!!... they have only one contact email options and 3 diffrent customer service numbers are connecting to the same answering matine. after 50 days of sell, after multiple contact attempts and enquairys. customer service finaly asking more documents from me the invoice of the silver coins i sent and my ID documents and much more documents. i sent all the relevant documents promptly.. they asking the same documents again and again !! its tottally irritating.. i sent again all the documents patiencly, still asking again same.. its looks like a foolong me.. I dint know what to do now.. i Suggest donot cunduct any online order with BullionStar. as my expirence, you will not get paid.. its my expirence. kindly avoid Bullionstar for online orders! its a -scam-
Reply from BullionStar2025-11-27
Hi Richard, Thank you for your review. We have checked our system thoroughly and were not able to identify any transaction or customer record linked to the details in your post. To help us investigate, please contact us at [email protected] with your order confirmation or any related information. We understand the seriousness of the claims made, and we would like to clarify that BullionStar follows strict procedures to ensure secure, legitimate, and transparent transactions. We are committed to addressing valid concerns, but we can only do so with verifiable information. We look forward to hearing from you and resolving any misunderstandings. Warm regards, BullionStar Support
SCAM Alert
SCAM Alert ! We sold bullions online made multiple sell orders with them past few years. always delay payment 7-10 days. But paid. All was ok. But now from last few months the Bullionstar started SCAM! Our Last 2 Sell Orders was not paid by Bullionstar. But Their Vault conformed received bullions. We contacted their Customer Support multiple times, sent multiple emails, Very delay in Reply some emails no reply. No proper answers or solutions. On phone call the Customer support peoples saying they don’t know about it. No responsible answers. The payment not paid from last 3 months. We Still not Received Payment and not returned our Bullion. It’s Clearly Indicates they Started SCAM. We Strongly Recommend Do not Conduct Online Orders with Them. NOW THEY ARE SCAMMERS. Unbelievable But True.
Reply from BullionStar2025-11-27
Hi Anwar, Thank you for sharing your feedback. After reviewing our records, we could not find any customer profile or order that matches the information in your review. We are always ready to assist with genuine concerns, and we would appreciate it if you could contact us at [email protected] with your order details so we can verify and address the issue. We want to assure our customers that BullionStar operates with full transparency and integrity. We do not withhold funds or engage in any fraudulent activity, and all transactions are documented and traceable. Please reach out to us directly so we can look into this properly. Best regards, BullionStar Support
Their staff very polite and efficient
Hassle free and no worries as u have…
Hassle free and no worries as u have full control of your metals.
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