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Vehicles & Transportation

Bumper

63 reviews

2.163 reviews
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About Bumper

Data updated
Website
bumper.com
Category
Vehicles & Transportation
Location
United States · Atlanta
Status
Unclaimed
Last 12 months
63 reviews
Replies to negative
100% (46/46)
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Is Bumper legit?

Bumper (bumper.com) has a 2.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

M
Mohamed Barnoussi · 1 review · Experienced 2026-05-14 ·

Scammers

Scammers, I paid for nothing, Always Oops, this information is not available.

Reply from Bumper2026-05-15

Hi Mohamed, Thank you for taking the time to share your feedback with us. We are sorry to hear that you weren't able to locate the information you are looking for. Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops. As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information. Rest assured, your account is now canceled and you will no longer be billed moving forward. If we can provide any further assistance, please feel free to email us at [email protected].

L
Levi · 4 reviews · Experienced 2026-04-01 ·

Missing Info and Bad Practices

The report didn't have as much information on it as others (like CarFax) and I completely missed the part where it was a subscription service. I purchased a single report and then was charged not only for the single report, but then they automatically downgraded me to a subscription and charged my card with a reoccurring subscription. I would never recommend this company to anyone, go with a company that can at least provide you with a complete report if you are going to have to pay the same price.

Reply from Bumper2026-05-12

Hi Levi, Thank you for bringing this to our attention. We are sorry to hear that you weren't able to locate the information you are looking for. Could you please provide us with more details about the specific information that you are seeking but are unable to find? Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops. The results of a Vehicle search may include (when available): Photos, Vehicle Specs, Sale Listings, Accident History, Salvage Records, Theft Records, Recalls, Market Value, Ownership Cost, Equipment Details, Warranties, Vehicle Safety, & Offers. As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information. Moreover, when signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat. We would like to further investigate this matter; however, to ensure that we locate the correct account under the information provided, we kindly request additional information. Can we ask you to please email us at [email protected] ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.

G
Gregg Nelson · 2 reviews · Experienced 2026-05-08 ·

Scam

Scam. I chose one-time report, $31.99, and paid with my American Express. The report was worthless. There was NO maintenance information available for a 2002 Volvo other than originally sold in Michigan, and one other title transfer some years later, NOT to the most recent owner from whom I bought the car. SAVE YOUR MONEY. Call your repair shop and see if they subscribe to CarFax and can give you the low-down for free.

Reply from Bumper2026-05-12

Hi Gregg, Thank you for bringing this to our attention. We are sorry to hear that you weren't able to locate the information you are looking for. Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops. The results of a Vehicle search may include (when available): Photos, Vehicle Specs, Sale Listings, Accident History, Salvage Records, Theft Records, Recalls, Market Value, Ownership Cost, Equipment Details, Warranties, Vehicle Safety, & Offers. As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information. If you have additional questions, please feel free to email us at [email protected].

M
Mohammed Alzubaidi · 1 review · Experienced 2026-05-08 ·

Misleading subscription

I signed up for a $1 report (Membership ID: 863619529) and was surprised 5 months later that I have unauthorisedly charged $27.99 (per month). I have been charged five times for a membership subscription beginning on January 9, 2026, despite the fact that I only signed up to perform a single search fir 1$ during what I understood to be a basic trial access. At no point was it sufficiently clear that I was enrolling in an automatically renewing monthly membership costing $27.99 per month. I only became aware of these recurring charges after noticing unexpected transactions on my payment method and later reviewing the welcome email more carefully. This situation is highly misleading and unacceptable. I used the service only once and never agreed to continue with a recurring paid subscription. Had the recurring membership terms been presented clearly and transparently, I would have canceled immediately and would never have continued with the service. The welcome email says: "If you're dissatisfied... we will gladly offer a refund," so I requested immediate cancellation of my membership and a full refund for all charges applied to my account. Their support only sends automated replies, but will see what happens.

Reply from Bumper2026-05-12

Hi Mohammed, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Rest assured, your account has already been canceled. We are currently reviewing your account due to an error encountered while processing the refund. Once the issue has been resolved, the refund details will be sent directly to the email address associated with your account. If you have additional questions, please feel free to email us at [email protected].

B
BJ Johnson · 1 review · Experienced 2026-05-07 ·

This company is a total scam

Theses company is a total scam, I canceled my 7 day free trial on day 5. They came back and charged my card $29.78. There's no way to access a human and the customer service number says that no options are avaible. I have no way of getting my money back. I did a live chat and they were rude and refused to give me my money back.

Reply from Bumper2026-05-11

Hi BJ, Thank you for taking the time to share your feedback with us. We do apologize for any confusion or inconvenience this may have caused. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat. We were able to locate your account, the account was canceled and details about the refund has been sent to the email address on file. If you have any questions please feel free to contact us at [email protected].

M
Mark Williams · 4 reviews · Verified · Experienced 2026-05-05 ·

Having a human customer service makes things a lot better

Your customer service does a really good job, anybody can take your money happily, but when there is an issue and the customer service fixes it that is awesome. Also, not having to fight through an automated system to get to a human is really great. Keep up the good work.

Reply from Bumper2026-05-05

Hi Mark, Thank you for your time leaving a great review. We want to ensure you that our customers are our priority and providing exceptional service is our motto. If we can provide any further assistance, please feel free to email us at [email protected].

c
customer · 1 review · Verified · Experienced 2026-04-24 ·

I only needed to use it for some very…

I only needed to use it for some very basic information which they were able to provide

Reply from Bumper2026-05-02

Hi Chris, Thank you for your 5-star review! We are pleased to know that you were satisfied with the service. If we can provide any further assistance, please feel free to email us at [email protected].

H
Hayley Farris · 2 reviews · Verified · Experienced 2026-04-23 ·

The website did not give access to…

The website did not give access to information based on License Plate information as advertised.

Reply from Bumper2026-05-01

Hi Hayley, Thank you for taking the time to share your feedback with us. We are sorry to hear that you weren't able to locate the information you are looking for. Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops. The results of a Vehicle search may include (when available): Photos, Vehicle Specs, Sale Listings, Accident History, Salvage Records, Theft Records, Recalls, Market Value, Ownership Cost, Equipment Details, Warranties, Vehicle Safety, & Offers. As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information. Rest assured, your account is now canceled and refunded. If we can provide any further assistance, please feel free to email us at [email protected].

c
customer · 1 review · Verified · Experienced 2026-04-28 ·

I DIDNT KNOW i WAS BEING BILED MONTHLY

I DIDNT KNOW i WAS BEING BILED MONTHLY. i BELEIVE YOU RIPPED ME OFF FOR SEVERAL MONTHS.

Reply from Bumper2026-04-29

Hi there, Thank you for taking the time to share your feedback with us. We do apologize for any confusion or inconvenience this may have caused. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. Please be assured that your account was canceled and refunded. If you have any questions please feel free to contact us at [email protected].

R
Ry · 1 review · Experienced 2025-09-24 ·

No Empathy

My car was stolen so once I got my settlement from the theft of my vehicle I was wanting to utilize bumper.com to make sure of the legitimacy of the vehicles I was wanting to purchase. I signed up for the 1 dollar trial and then was subsequently charged for the full amount because the website is so unintuitive to make sure that cancelling is such a pain that you won't do it. I have never seen such a site that does that deceptive marketing so well. I would have been happier if it was easier to actually make sure that I could have cancelled, but I feel ripped off especially after having such a traumatic experience happen to me and there was no empathy for my situation what so ever. I will never recommend Bumper.com and will continue to talk about my awful experience to help prevent others from having the same experience.

Reply from Bumper2026-04-27

Hi Ry, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat. We would like to further investigate this matter; however, to ensure we locate the correct account, we kindly request additional information. Can we ask you to please email us at [email protected] ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.

R
Ron · 1 review · Verified · Experienced 2026-04-20 ·

Lousy customer support

Lousy customer support Charging me after cancellation

Reply from Bumper2026-04-21

Hi Ron, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. Please know that there were only charge attempts and did not go through as there was an error with your payment method on file. Rest assured that your account was canceled and you will not be billed moving forward. If you have any questions please feel free to contact us at [email protected].

c
customer · 1 review · Verified · Experienced 2026-04-20 ·

You were very professional in handling…

You were very professional in handling my refund.

Reply from Bumper2026-04-21

Hi there. Thank you for taking the time leaving an awesome feedback. We want to ensure you that our customers are our priority and providing exceptional service is our motto. If you have any questions please feel free to contact us at [email protected].

c
customer · 1 review · Verified · Experienced 2026-04-12 ·

Fast shipping fit was right on

Reply from Bumper2026-04-20

Hi there, Thank you for your 5-star review! We are pleased to know that you were satisfied with the service. If we can provide any further assistance, please feel free to email us at [email protected].

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Gogol Laznik · 1 review · Experienced 2026-04-15 ·

I must have signed up at one tie for $1…

I must have signed up at one tie for $1 to check a vehicle report. wasn't particularly usefule, but they kept charging me $29/mo for months thereafter. it's one of the gotcha companies that hope you won't check your credit card bill too frequently, and I didn't. I paid through the nose as a result.

Reply from Bumper2026-04-16

Hi Gogol, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. Could you please provide us with more details about the specific information that you are seeking but are unable to find? Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. We would like to further investigate this matter; however, to ensure we locate the correct account under your name, we kindly request additional information. Can we ask you to please email us at [email protected] ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.

L
Luis · 1 review · Verified · Experienced 2026-04-13 ·

The Service was very good

The Service was very good. The Service Representative was clear and excellent.

Reply from Bumper2026-04-14

Hi Luis, Thank you for your 5-star review! We are pleased to know that you were satisfied with the service and found our representative clear and excellent. If we can provide any further assistance, please feel free to email us at [email protected].

E
Edward Jarzabek · 1 review · Experienced 2026-04-12 ·

Terrible report none of the information…

Terrible report none of the information is relevant. Basically gives you a very small amount of information to help you. Everything else is just generic information off the Internet complete waste of money and time. This report is absolutely horrible and basically useless.

Reply from Bumper2026-04-13

Hi Edward, Thank you for taking the time to share your feedback with us. We are sorry to hear that you weren't able to locate the information you are looking for. Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops. As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information. Rest assured, your account is now canceled and you will no longer be billed moving forward. If we can provide any further assistance, please feel free to email us at [email protected].

c
customer · 1 review · Verified · Experienced 2026-04-03 ·

I didn't sign up for this and don't…

I didn't sign up for this and don't appreciate being charged or something I didn't order.

Reply from Bumper2026-04-10

Hi there, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. Bumper is a website that provides you with access to vehicle records that were formerly only available to dealerships. You can search a VIN number, by vehicle type, or license plate to locate vehicle records and much more. All searches are run by you in your account, once you sign up for an account. Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Rest assured that your account was closed because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account. If we can provide any further assistance, please feel free to email us at [email protected].

M
Mike Roberts · 5 reviews · Experienced 2026-04-06 ·

This organization is continuing to…

This organization is continuing to charge me even though I purchased a 1 time transaction. I have repeatedly contacted them to no avail, they don’t even respond to a request to cancel any memberships (which I never knew I had one). I am convinced this is a predatory company and does not respond to contact. That being said if I do not hear from them soon regarding these charges I will have no choice but to pursue fraud charges

Reply from Bumper2026-04-08

Hi Mike, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. We attempted to locate any recent communication with us using the information provided; however, we were unable to find any records. Could you please clarify how you contacted us? Bumper wants our customers to be aware of the billing prior to creating an account with us. Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial. Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. We would like to further investigate this matter; however, to ensure we locate the correct account under your name, we kindly request additional information. Can we ask you to please email us at [email protected] ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.

N
Nelson Johnson · 3 reviews · Verified · Experienced 2026-03-17 ·

U csnt

U csnt It was s waste of my time

Reply from Bumper2026-04-08

Hi Nelson, Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience this may have caused. Can you provide additional information as to how you were using the service that did not work for you? Rest assured, your account is now canceled and you will no longer be billed moving forward. If we can provide any further assistance, please feel free to email us at [email protected].

R
Ruth Ann Jackson Butler · 5 reviews · Verified · Experienced 2026-04-06 ·

Lovectge unit

Lovectge unit, several expensive issues were not disclosed in either the listing, or in the report... example - original plumbing damaged & rigged to repair. Age of tires etc0

Reply from Bumper2026-04-09

Hi Ruth, Thank you for taking the time to share your feedback with us. At Bumper, we make every effort to provide as much publicly available vehicle history information as possible. However, we are limited by the data provided to us by our sources, including government agencies, non-profit organizations, and industry sources. Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can. If we can provide any further assistance, please feel free to email us at [email protected].