Emergency Medical Products, Inc. (buyemp.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
I have been ordering from EMP for years. They have great quality equipment at reasonable prices. I always get my orders quickly and I'm happy with them!
Thank you! We are so happy that we can be of service in providing you with your much needed items.
Arrived weeks after ordering and not fulfilled completely, missing products. Had to email to get them sent. Likely won't order from here again :/
Thanks Amanda for bringing this to our attention. Unfortunately, we are not able to ship out items that require a License Authorization Form until it has been received and processed. We apologize for that delay. I do see that you spoke with a representative on the 11th and she was able to process a credit and replacement order for the missing Sodium Chloride. Your new order is showing to arrive by end of day Friday.
I didn't get what I ordered
Thanks for bringing this to our attention Christina. I see that you have already spoke to a representative on the 7th and they have provided a credit to you for this order.
EMP goes outta their way for our business needs.
Thanks! We take great pride in our customer service.
Ordered my book and it came in a timely manner. As far as I am concerned an excellent service.
Thank you for the review! We are so glad we could assist you in getting your item.
I like the efficiency of your shipping. But you do not have selection or availability of products you've had in the past. That is disappointing 😞
Thank you for leaving a review. While we try our best to deliver the needed products to our wonderful customers, sometimes unforeseen issues can hinder us in obtaining certain items from manufacturers in a timely manner. When facing obstacles such as this, we share in your frustrations and are striving to locate others means of procuring these items for everyone in need.
No problem with product or EMP but the last three packages have been delivered severely damaged and barely sealed. FedEx has been the delivery service each time.
Thank you for the review, Chris! We will be sure to pass this information along to our FedEx representative in order to hopefully get this resolved.
First time to order from you, everything was very professionally done, web site, ease of order, and customer service.
Thank you so much for the review. We are so glad we could assist you in getting your order.
We ordered cot comforters
Thank you so much for the stars!
Thank you for the review. We are showing that part of this order is on back order at this time. However, part of the order was shipped out and shows to have been delivered on 11/28/2023 at 4:01PM. Please let us know if you did not receive this from FedEx as shown in the picture on the tracking information.
Thank you! We are happy we could make ordering as painless for our customers as possible.
Ordered a Statpack from them that, in the heading, states clearly it includes the cells as seen here "StatPacks G3 Clinician Bag with Airway, Medicine, and IV Cells, Red" . When it arrived it did not have the cells. When you contact the company they quote a small line at the bottom of the page "contents not included" which could easily meant the contents of the cells. They only would take the return with a significant "restocking fee" deducted.
Thank you, Steve, for bringing this discrepancy to our attention. We can absolutely see how this wording complicates the contents of the pack and we are working with our web team now to correct the item description and make sure that we have much clearer communication moving forward. We are sorry that you had this negative experience and one of our team members will be reaching out to you ASAP to work towards a resolution. Please let us know if you have any additional questions or concerns.
Thank you for your review!
Fast shipping on original order. two items were back ordered no information given prior to them showing up backordered. then when they arrived, they were the wrong item EMP charging us $1000 for each item because of their screwup and then will credit it should’ve never happened in the first place.
Thank you for your review. Your Account Manager will reach out to you shortly.
Always willing to help by answering all questions regarding different products.
Thank you, we are happy to be of assistance!
Fast quick & reliable. Thanks .
Thank you!
I have been ordering for EMS for a number of years. In the past I have checked your prices with other suppliers and found EMS has great prices with a wide verity of products. Ordering is easy and fast and prompt shipping.
Thank you for your review! We are so glad we can assist you with obtaining your needed products
Easy ordering process. Delivered in a timely manner
Thank you! We are happy to hear that you received this order in time.
Ease of ordering and very friendly customer service oriented employees.
Thank you for the review! We are very proud of our Customer Service team.
Website was easy to use, I got exactly what I needed incredibly quickly
Thank you! We are so very glad we could assist you in getting the products you needed.
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