Blackwater Aquatics

The fish I purchased looked really…

The fish I purchased looked really good. There was a small glitch which they promptly took care.

Easy and quick communication

as always...great packaging

as always...great packaging, communication and as expected if not more!!

Healthy Fish and Helpful Customer Support

Bought a little hendra and a dozen green neon tetras and they all arrived in fantastic condition! There was a slight mix-up initially with the shipping, but the seller got it fixed immediately and kept me updated to make sure everyone arrived as planned. Definitely my preferred shop for wild bettas

Beautiful Betta

The Betta I ordered arrived in good condition. Fully colored up and flaring within hours. It is even more beautiful in person. Order took a couple of weeks to be sent due to shipping supply shortages, but I was kept informed through email after asking.

Amazing experience as always

Amazing experience as always. All my fish are from BW Aquatics. Great service. Beautiful fish.

The person I ordered the fishes for was…

The person I ordered the fishes for was unsatisfied with the quality of the fishes.

The fish

The fish, namely B. livida, arrived in excellent condition and adapted to the new 50 gallon low boy aquarium.

Its was delivered on time

Its was delivered on time. Bought a pair and a single male, antua betta and it didn't label the pair, just male and female mark on the bags, other than that they did great,

These guys are amazing

These guys are amazing. Incredible fish. Great customer service. 100% recommended

Happy, Healthy Fish & Wonderful Customer Service

The team was amazingly helplful with my questions and giving me the confidence to purchase the fish that I did. I was told that I would love them and I most certainly do. Customer service was awesome and fast, just like processing and shipping. The fish were packed VERY well and were extremely happy and healthy, eating while still in their travel bags. In less than a week, I have a male that is already holding eggs. BW Aquatics is truly amazing and I appreciate all of the hard work they put towards taking care of their livestock and customers.

Betta Channoides - Samarinda

I asked if they could ship my fish on a certain day because we were going to have a heat wave arriving soon and I was happy that they shipped on the day I requested. They have great communication and the fish were packed well. It's the second time I have bought fish from Blackwater Aquatics and both times it has been a good experience. Very Happy!

Great fish

Beautiful, healthy fish, fast shipping! The barbs are spunky and settled in right away, and the neons which can sometimes be a bit fragile had full bellies and are also doing well.

great seller and customer Services and…

great seller and customer Services and package of item

Some good, some bad

I ordered two groups of fish: a pair of Betta antuta which I am more than happy with, and a set of 10 pygmy corydoras, which were very disappointing. Two of the corydoras appeared to have swim bladder issues upon arrival, but all were alive. I lost most of them within the next couple days though. Since BWA advertises selling quarantined fish, I would expect to receive healthy specimens. I assume I just got incredibly unlucky, but I will not be buying schooling fish from BW again. The other issue I had was a lack of communication. My order was delayed for a week without explanation until I reached out. While I received a reply fast enough, I would prefer an explanation be given without my having to ask, as that is what most other sellers I deal with do. The shipping itself was fine, came same day it was shipped and packaging was good enough.

Bettas were low quality

Bettas were low quality. Not active. Would not purchase again. Slow shipping.

Quick shipping Great Fish

Very quick shipping. Great communication. Fish were packaged well and arrived healthy and alive. My Betta Persephone pair were easy to acclimate to my tank and have been quite content and active.

Great

Great customer service, healthy fish.

I ordered a pair, sent one fish, refuse to rely to my email

I ordered a pair of Grey Mahachai, and a female Green Mahachai. Took them a week to respond and says they don’t have any Grey Mahachai and asked me for replacement. I chose Blue Mahachai. They sent me only the Male Blue Mahachai instead of the pair I ordered and a Green female. Contacted customer support on both occasions, through the email they asked for the replacement choice and the official customer service email. I got no reply and essentially cheated out of a fish. Will not buy from them ever again and I’d advice others no to as well. It’s a normal business until something wrong happens and they’ll ignore you.

Very helpful follow-up

My fish were mailed out as promised and the support people at blackwater aquatics have been very helpful in answering all my questions. Since I received the fish. I would 100% recommend them. Tanya Williams