Not a big user but the overnight…
Not a big user but the overnight diapers could have another choice to make them more ansorbancy and longer lasting. Boosters are very helpful and customer service excellent
About BW Generation
Data updated- Website
- bwgeneration.com
- Category
- Health & Medical
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 0% (0/2)
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About this business
Thank you to all BW Customers for their support in making BW Generation, SG's top online brand. Our commitment to deliver quality products to the doorstep of your home or care facility remains our number one focus and service to CareGivers and SG Seniors. We have implemented Loyalty Points when you purchase and also special discounts for subscription Priority Customers. Check these out.
Written by the business, not verified by us.Is BW Generation legit?
BW Generation (bwgeneration.com) has a 4.8 out of 5 rating on OK.one, based on 172 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Responsive and courteous
Responsive
Thickness
Thank you BW Generation. - I like the slimness of the disposal pants and It doesn’t show when I wear quite fitting pants. - these disposable pants give me sense of security and protection against leakage especially on holidays where sometimes we cannot find toilets. - thanks for the excellent service of Annie and Sherline. I ordered the wrong size and they are kind to change my order quickly!
As a royal customer on autoship
As a royal customer on autoship, is convenience as we no need to place order frequently as they will autoship to me, however, feel that not fair is that when any promotion on, we will not entited for it.
Would like to extend my appreciation to…
Would like to extend my appreciation to Annie and Sherline. They have always been responsive, friendly and attentive for the last 5 years. Wonderful service, reminding me on the different promos which acts as a trigger for me to top up for my mother in law’s needs especially the BW diapers. Unfortunately, my mother in law passed on last month. But will still look out for any other items that I may require. Thank you Annie and Sherline !
The service very good & delivered also…
The service very good & delivered also very fast. Sherline & Annie very responsible.
Diapers Support
Had been buying my diapers need from m BW for several yrs now. BW have a very responsive customer service team who often provide me advices and notification of offers when available. I appreciate their inputs very much and hence often my orders trans were a breeze.
Reply from BW Generation2025-05-06
Thanks for your support and kind words. Glad that we can be of service to you.
There is quite a good price on quality…
There is quite a good price on quality adult papers. I frequently shop here as soon as I am run out of diapers. There are various sizes and for various purposes. I buy an ordinary pack of premium ones for 6 dollars and a pack of night diapers for the same price. The delivery is always instant and if you are the one who takes care about those who need these diapers, then I can recommend this website for acquintance. Read terms and conditions and shop here, I am sure that you will find a lot of interesting here. Not only diapers can be bought, actually, so this is a strong side.
Always Tops
The usual prompt, precise,and polite manner of accepting the order, and fast delivery.
Fast response n delivery.
Responsive
Good experience
Great products and service
I always confirm my order with Sherline after payment is made. Super efficient. Order is promptly processed and sent out.
BW Generation Support
The online process is user friendly and with customer service team are always helpful to assist in our request. And so far the user of all the BW Generation Products has found them reliability and can holdup longer which has given her a lot of confidence in using the items.
Fast delivery indeed
Fast delivery indeed. Thanks!
Friendly
Friendly, and do their best to accommodate request. Reminded me of promo and to use my points before they expires.
Great experience
Delivery was fast. Product quality is good. Price was good due to 8-8 sales.
Cancellation of wrong order
Annie realised I made a wrong order, adviced me and helped me cancel it. Really appreciated her helpfulness!
Very very efficent
Great product, excellent customer service
When I first enquired about the elders diapers for my mum, the staff was very prompt and helpful. Made my 1st purchase - order packed quickly and delivered on time. They will follow up with purchase and offered advice and even offered sample diapers for my mum to try. After using the diaper we feel it's suitable hence made our 2nd purchase. They will follow up with your order till you have received them. Excellent customer service BW Generation. Thank you.
The Adult Insert Pad is good
The Adult Insert Pad is good. I suggest that the adhesives be moved further to the ends. This will prevent the ends from falling back when put on.
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